On Mon, Apr 2, 2012 at 6:59 PM, firstname.lastname@example.org
· Please try the steps below:
· Remove the mainboard from inside computer to outside. You can place the mainboard on empty mainboard box (to avoid short or static cause damage the maniboard )
· Clear the CMOS, adjust the clear CMOS jumper 1-2 to 2-3 for 5 seconds, then adjust back to 1-2 position.
· Things to connect (make sure connect as well) on mainboard is CPU, CPU cooler, Video on board (if available) otherwise Video card, 1 HD (with O/S), 1 power supply (24 pins + 8 pins with set 115V) and 1 memory module (A1 slot), system header (PW switch, reset switch)
· Once you have barebones system setup go to the bios, and load the default setting by press F9 and save exit out the bios.
· Try to duplicate the problem you had before.
· Keep us update see if the type of set up resolve your restart issue. If problem resolve please insert the hardware back one by one.
· Make sure the computer case base screw for mainboard should be same position as mainboard mounting holes and mounting to mainboard screws should not short the mainboard
1 Short Beep
One beep is good! Everything is ok, that is if you see things on the screen. If you don't see anything, check your monitor and video card first. Is everything connected? If they seem fine, your motherboard has some bad chips on it. First reset the DIMM's and reboot. If it does the same thing, one of the memory chips on the motherboard are bad, and you most likely need to get another motherboard since these chips are soldered on.
1 Long, 3 Short Beeps
You've probably just added memory to the motherboard since this is a conventional or extended memory failure. Generally this is caused by a memory chip that is not seated properly. Reseat the memory chips.
5 long Beeps
No video card or defective video card or bad slot. Reseat the video card or try different slots as well.
1 Long, 8 Short Beeps
Display / retrace test failed. Reseat the video card.
· Remove all the memory sticks modules out.
· Insert 1 memory module only with proper dram voltage that require with ram, (DRAM voltage)
· Adjust the DRAM freq as well, save and exit out the bios.
For Power supply:
In some cases, power supply causes the system to instability or even no post due to not providing enough power. There’s a good chance to swap a power supply to test.
ASRock America Support Team