Windows 8 Metro apps problem with ATI/AMD graphics cards - AVS Forum
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post #1 of 25 Old 11-05-2012, 06:41 PM - Thread Starter
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I'm posting this thread to help out anyone with an ATI/AMD graphics and is having random problems with Metro streaming apps (Netflix, Skype, Xbox Music, iHeartRadio, TuneIn Radio, etc.):

recap of the problem: metro apps having difficulty streaming or crashing back to the start screen. a lot of these problems were random.

it turns out to be the AMD Catalyst 12.6 Legacy Driver for Windows 8!!! Something with the driver is causing the problem! I uninstalled the driver and the entire Catalyst suite and rebooted. The ATI/AMD driver that comes with Windows 8 replaced the 12.6 version and every application started working again!

You can install the rest of the Catalyst suite again with a custom install as long as you DO NOT INSTALL THE DRIVER! Leave the Windows 8 driver for these legacy ATI graphics.

I have an ATI HD4670 in the system having this problem

I won't take credit for this obscure bug. I found it in this thread:
http://answers.microsoft.com/en-us/windows/forum/windows_8-networking/windows-8-apps-netflix-hulu-youtube-tunein-will/cfd05107-daed-4f7e-a4d2-985b0b21871c

here's a sample of the behavior caused by the bad driver:

https://www.youtube.com/watch?v=3wj_xtXYgf0
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post #2 of 25 Old 11-05-2012, 07:10 PM
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The critical part there is "legacy". Not surprised. Win 8 is a 2012 OS, that is an unsupported (for WDDM v1.2) 2008 GPU. I'm certain more interesting glitches come to light as people try a modern OS on obsolete hardware.
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post #3 of 25 Old 11-05-2012, 07:27 PM
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Quote:
Originally Posted by Tiddles88 View Post

The critical part there is "legacy". Not surprised. Win 8 is a 2012 OS, that is an unsupported (for WDDM v1.2) 2008 GPU. I'm certain more interesting glitches come to light as people try a modern OS on obsolete hardware.
The critical part there is "driver bug" (as shown by the fact that it works with a different driver), unless you believe bugs won't ever exist with more modern hardware.
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post #4 of 25 Old 11-05-2012, 08:16 PM - Thread Starter
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vladd has the right perspective. the driver that AMD submitted to Microsoft for WHQL certification and inclusion in Windows 8 does not have this problem. It's the driver that they provided as the "latest" driver that's causing the issue.

I'm one of the people who always downloads and installs the latest driver. But sometimes this strategy has burned me in the past where the newer driver introduced bugs not present in a perfectly fine previous driver.

I have no clue how a video driver can interfere with access to the Internet. the first thing I would've thought of was a firewall issue but all apps were given full permissions in the firewall. no interfering software. maybe it's some type of HDCP issue.
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post #5 of 25 Old 11-05-2012, 08:20 PM
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post #6 of 25 Old 11-05-2012, 08:28 PM
 
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Seeing the same issues with the AMD Legacy GPU's and Linux, so it is not surprising that we are seeing it with 8.
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post #7 of 25 Old 11-05-2012, 08:52 PM
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Quote:
Originally Posted by assassin View Post

Imagine that. Catalyst bugs.
I saw that coming. tongue.gif
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post #8 of 25 Old 11-05-2012, 09:48 PM
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Quote:
Originally Posted by vladd View Post

The critical part there is "driver bug" (as shown by the fact that it works with a different driver), unless you believe bugs won't ever exist with more modern hardware.

Bugs would be vastly reduced with modern hardware. Would a brand spanking new modern 7970 have this issue? No. Does AMD care about near 5yr old tech? No. AMD knows it priorities. You are much more likely to get bugs with older legacy hardware and how it interfaces with a new OS.
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post #9 of 25 Old 11-05-2012, 10:00 PM
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Quote:
Originally Posted by Tiddles88 View Post

Bugs would be vastly reduced with modern hardware. Would a brand spanking new modern 7970 have this issue? No. Does AMD care about near 5yr old tech? No. AMD knows it priorities. You are much more likely to get bugs with older legacy hardware and how it interfaces with a new OS.
As a programmer, I can tell you that, without a doubt, this is not the case. As long as legacy drivers are written for a device, it is much more likely to be stable than newer devices. Bugs are MUCH more likely to occur in newer hardware/code that has been untested by the general public.

There is a good reason we use the phrase "until the bugs get worked out".
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post #10 of 25 Old 11-05-2012, 10:45 PM
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Quote:
Originally Posted by vladd View Post

As a programmer, I can tell you that, without a doubt, this is not the case. As long as legacy drivers are written for a device, it is much more likely to be stable than newer devices. Bugs are MUCH more likely to occur in newer hardware/code that has been untested by the general public.
There is a good reason we use the phrase "until the bugs get worked out".

As a programmer you are supposed to get the software in a ready state out the door. The public are not guinea pigs.
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post #11 of 25 Old 11-05-2012, 11:12 PM - Thread Starter
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tiddles. we deal with reality. and reality is you have to get the product out. there's only so much testing that a QA department can do. they can't possibly cover every software and hardware configuration out there.

everyone knows that the worst time to own a new graphics card or device is when it first comes out. it's months later that drivers get released that increase performance and stability.
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post #12 of 25 Old 11-05-2012, 11:16 PM
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rolleyes.gif I'm well aware of the duties of my profession. "We" as a society use that phrase, it's not a code between the brotherhood of programmers. But you are sorely mistaken that the public are not guinea pigs. Windows 8 itself is an experiment.
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post #13 of 25 Old 11-05-2012, 11:18 PM
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Quote:
Originally Posted by onlysublime View Post

tiddles. we deal with reality. and reality is you have to get the product out. there's only so much testing that a QA department can do. they can't possibly cover every software and hardware configuration
Not to mention that the decision to release or not, for the most part, is not left up to the programmers.
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post #14 of 25 Old 03-24-2013, 04:55 PM
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Hello all!

I realize that this is an old topic but I have the issue described at the beginning of the article. I have a 4890 card. I was able to overcome the issue by using the driver included with Windows 8. However using that driver has forced me to reduce the visual quality while playing GTA4. Guess its time for a new video card.

I'm considering replacing my aging 4890 with a 7850 2gb. A couple of questions, will the 7850 have the same issue or not? Has anyone heard of NVidia having similar issues?

Any help would be appreciated.
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post #15 of 25 Old 03-25-2013, 05:39 AM
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There are a lot of things that can cause Windows 8 app crashes beyond AMD drivers. You need to see what is causing the crash and troubleshoot from there.
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post #16 of 25 Old 03-25-2013, 01:18 PM
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Thanks for your reply Macks, but as i have stated, removing ATI's driver solved the issue, so I am quite clear on what caused the issue. What I am not clear on is if the newer ATI or Nvidia cards, like the 7850 are experiencing similar issues. I suspect that the issue is the age of the card but I'd like to be sure before buying a new one. Have you experienced this issue? What video card and OS combination are you currently running?
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post #17 of 25 Old 03-25-2013, 01:36 PM
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Quote:
Originally Posted by oldpro21 View Post

Thanks for your reply Macks, but as i have stated, removing ATI's driver solved the issue, so I am quite clear on what caused the issue. What I am not clear on is if the newer ATI or Nvidia cards, like the 7850 are experiencing similar issues. I suspect that the issue is the age of the card but I'd like to be sure before buying one. Have you experienced this issue? What video card and OS combination are you currently running?

Oddly, my 4870 didn't have this issue. Neither did my 5870. My 5570 does but it does not appear to be caused by video card drivers, based on the event error. My Llano laptop has issues with the mail app but I haven't checked the event log yet.

One thing to try is: internet explorer --> options --> advanced --> use software rendering(should be the first option)

Just a thought though, I don't know if it works.
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post #18 of 25 Old 03-25-2013, 02:00 PM
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Quote:
Originally Posted by macks View Post

Oddly, my 4870 didn't have this issue. Neither did my 5870. My 5570 does but it does not appear to be caused by video card drivers, based on the event error. My Llano laptop has issues with the mail app but I haven't checked the event log yet.

One thing to try is: internet explorer --> options --> advanced --> use software rendering(should be the first option)

Just a thought though, I don't know if it works.

Thanks for the suggestion but I'm not having any trouble with IE's metro or desktop versions. They both work fine whether I have the ATI drivers installed or not. To be clear, I've had issues with the following apps:

iheartradio (no streaming sound with 4890 + ATI driver)
Tune-in (no streaming sound with 4890 + ATI driver)
YouTube player (no streaming video or sound with 4890 + ATI driver)
The Daily Show headlines (no streaming video or sound with 4890 + ATI driver)

Is there anyone on this forum who is running a 7850 with Windows 8 Pro 64-bit? If so, are you running the ATI drivers and is steaming sound and video working correctly in Windows 8 apps obtained through the store?
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post #19 of 25 Old 03-25-2013, 02:20 PM
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Originally Posted by oldpro21 View Post

Thanks for the suggestion but I'm not having any trouble with IE's metro or desktop versions. They both work fine whether I have the ATI drivers installed or not. To be clear, I've had issues with the following apps:

iheartradio (no streaming sound with 4890 + ATI driver)
Tune-in (no streaming sound with 4890 + ATI driver)
YouTube player (no streaming video or sound with 4890 + ATI driver)
The Daily Show headlines (no streaming video or sound with 4890 + ATI driver)

Is there anyone on this forum who is running a 7850 with Windows 8 Pro 64-bit? If so, are you running the ATI drivers and is steaming sound and video working correctly in Windows 8 apps obtained through the store?

It is my believe that disabling hardware acceleration in internet explorer disables it in metro. This might not be true, though.
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post #20 of 25 Old 03-25-2013, 07:40 PM
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I'm using my old 6850 and tunein works, metro video player also streams my recordings and blu ray.
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post #21 of 25 Old 03-26-2013, 07:31 PM
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Thanks for the comment Nimo. Are you using ATI's drivers or Microsoft's?
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post #22 of 25 Old 03-26-2013, 07:35 PM
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Quote:
Originally Posted by macks View Post

It is my believe that disabling hardware acceleration in internet explorer disables it in metro. This might not be true, though.

That makes sense. I'd be willing to try it but I've already put my 4890 up for sale on ebay. smile.gif

I'm just trying to decide if I go ATI or Nvidia for my next card.
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post #23 of 25 Old 03-27-2013, 12:07 PM
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Using CCC 11.5b watched Quantum of Solace on the Metro app with no issues on W8 Pro x64 + MCE.
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post #24 of 25 Old 03-28-2013, 07:08 PM
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Quote:
Originally Posted by Nimo View Post

Using CCC 11.5b watched Quantum of Solace on the Metro app with no issues on W8 Pro x64 + MCE.

Sweet! I was leaning toward an ATI card anyway. Thanks man.
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post #25 of 25 Old 06-06-2013, 03:41 AM
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Hi,
I have
ATI Radeon HD 4200 (Microsoft Corporation - WDDM v1.1) 8.97.10.6, 2012.06.19.
Win8_64
Photoshop CS6 13.0.1
LoadLibrary failed with error 126
update
ATI Radeon HD 4200 (Advanced Micro Devices, Inc.) 8.970.100.7000, 2012.11.16.
no error but Zune Video hangs
my solution: step back
(Update, Browse my computer for…, Let me pick from a list…, ATI Radeon HD 4200 (Microsoft Corporation - WDDM v1.1))
save
C:\Windows\System32\atiumd64.dll 7 489 536, 2012.07.26
update again and overwrite
so my opinion (me too) is that the true is this is a driver bug
best regards
Hess, László
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