Originally Posted by racprops
OK Here is the deal:
I found this unit to be impossible to set up on my computer and cable system.
SO I really want to see it go to someone who already has one up and running and knows how to set up it up and wants a second tuner.
I in all good conscience cannot suggest anyone who does not already have one to try this new.
So I am offering my review to warn and inform people of this device.
This is what I found and was told:
These were NEVER meant for retail sales.
These were made for HP and DELL SPECIALLY PREPARED Computers.
These are OEM Products for HP and DELL ONLY (which is why they come in brown boxes.)
(I have found that ATI/AMD has now sold them to a bunch of companies…)
They will NOT WORK with many cable systems that use switched channels, as there is no input for the tuner adapter you need for these channels. (Cox in Phoenix AZ for one.) TIVO Boxes allow for a USB input. This has only one output USB.
There is NO SUPPORT from ATI/AMD.
There is NO support from HP. (As I own a HP computer I called and reach a upper level tech)..again no info was in their system.
Getting Media Center to "see" the box is a hard fight. MS Media Center is not easy to work with..trust me on this.
I will NEVER use Media Center (I have grown to hate it) again, if the device does not have its own software to run it I will not buy it.
Getting any real idea of what will work is next to impossible, I did hours of research on the internet and found almost no info.
After a bunch of calls to ATI/AMDI reached a second level tech support and a tech whom was with ATI Before being bought by AMD and he said:" These were NEVER meant for retail sales. These were made for HP and DELL SPECIALLY PREPARED Computers. These are OEM Products for HP and DELL ONLY (which is why they come in brown boxes.) That he felt they were basically incompatible with Windows 7 and most cable systems now in use. That the techs at ATI were NEVER given ANY training on them. That there is NO SUPPORT WHAT SO EVER!!"
I spent hours working and searching for help installing and setting this up, I had to buy a upgraded video card as Win 7"s cable adviser would not pass my video card, only to get media center to finely "see" the box to them be unable to turn on the card and could not hook up to the cable provide tuner adapter due to not having a USB input on the ATI Box.
My last try included a Tech visit from Cox cable and a phone call with their Cable Card help desk.
We all spent hours, a whole afternoon working to try to get this working…final ruling after we all failed, it will not work
This unit seems to be working as it should as Media center could get all kinds of data from it including the Card ID and Host ID and we were able to get the card authorized…but not once would it even try to show a picture.
Cox tech support could not even say how to hook up the Tuner adapter to their system or to the device…
So here it is.