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post #1 of 37 Old 05-16-2013, 01:20 AM - Thread Starter
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need advice for blue screen

Past couple of weeks I've been getting the blue screen of death on the HTPC. Windows7.

I have'nt made any hardware changes or additions for over six months.

I suspect crummie recorded TV quaility becauce previous to the BS the playback was distorted, skipping and basically unwatchable ( I use OTA antenna and when it rains hard some channels have very weak signal).


Note the top file name circled in red.

This was my first attemp to resolve this BS issuse was to look for the top file name then rename it OLD.
However there was no top file name. and I did observe a long string of zeros on the bottom.

The BS does'nt stay on very long is there a way I can retrive the last BS message to find these file names?

Next time I see the BS I will try a print screen/Paint/paste/save

This is the first time I've ever sean a BS, doe's this only happen to desktop type PCs?

Any helpfull advice is appreciated STB

 

Samsung PN58C500/Amp: Yamaha RX-V465/Polk DSW1KProSub/DefTECH SM450/C1CC/Pro80/Sony BPX37 BD/Magnavox515HTPC-CPU: I3 550, 3.2 GHz/Mobo: Intel H57/RAM: 6GB DDR3 1333/HDD: 1TB/2TB Internal, 1TB external/Tuner: 1600-950 Haupague/W7 64 OS Remote: Harmony 700
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post #2 of 37 Old 05-16-2013, 07:20 AM
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you need to change the way windows handles the blue screen. there is a setting that you can change so the computer will not reboot on crash. this will allow you to view your blue screen. the blue screen can be cause by a lot of different things software or hardware. I would start by running a memory test to rule out bad ram.
could also be a failing hard drive or even a virus.
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post #3 of 37 Old 05-16-2013, 07:29 AM
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According to Google spcmdron.sys is a rouge anti-virus program that you've installed. Looks like you were tricked with one of those fake virus warning screens. Good reason to not mix HTPC with other tasks.

http://www.ehow.com/how_8569154_rid-spcmdcomsys.html

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post #4 of 37 Old 05-16-2013, 07:52 AM - Thread Starter
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Quote:
Originally Posted by drtdiver View Post

you need to change the way windows handles the blue screen. there is a setting that you can change so the computer will not reboot on crash. this will allow you to view your blue screen. the blue screen can be cause by a lot of different things software or hardware. I would start by running a memory test to rule out bad ram.
could also be a failing hard drive or even a virus.
OK how do I change this setting to prevent reboot.
I will try to be quick and save the BS screen shot.

will also check the RAM.

Thanks STB

Quote:
Originally Posted by bryansj View Post

According to Google spcmdron.sys is a rouge anti-virus program that you've installed. Looks like you were tricked with one of those fake virus warning screens. Good reason to not mix HTPC with other tasks.

http://www.ehow.com/how_8569154_rid-spcmdcomsys.html
Bryan actualley the spcmdron.sys is'nt on my BS it's from the example on the youtube even though the BS goe's away quick I still did'nt see the top filename.. I am real leary about downloading stuff, and this HTPC rarely is onnected to net.

Remember this is a prebuilt PC so I'm thinking they used second rate RAM any suggestions for a RAM: 6GB DDR3 1333 upgrade?
Thanks

 

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post #5 of 37 Old 05-16-2013, 07:59 AM
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I guess you've worn out your RAM skipping too many commercials... smile.gif

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post #6 of 37 Old 05-16-2013, 08:00 AM
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I was under the impression that image was not his actual blue screen but one he found on the web
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post #7 of 37 Old 05-16-2013, 10:00 AM
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Quote:
Originally Posted by drtdiver View Post

I was under the impression that image was not his actual blue screen but one he found on the web

Yes, I get that now. The OP isn't exactly simple to understand.

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post #8 of 37 Old 05-16-2013, 10:06 AM - Thread Starter
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sorry for not being totalley detailed this BS issue is a total downer.

I will chech on the possiable RAM malfunction amoung other suggestions.

what to look for in RAM? I have 4 slots, and a capsity of 16GB. I have never purchased ram as a replacement just a added to RAM that allready exited in a lap top.
http://www.newegg.com/special/shellshocker.aspx?nm_mc=EMC-IGNEFL051613&cm_mmc=EMC-IGNEFL051613-_-EMC-051613-Index-_-MECH-_-ShellShocker-L2B

These look kindof good
http://www.newegg.com/Product/Product.aspx?Item=N82E16820233180&nm_mc=EMC-IGNEFL051613&cm_mmc=EMC-IGNEFL051613-_-EMC-051613-Index-_-DesktopMemory-_-20233180-L08C

Here's the spec's on my System Memory any suggestions would be a help.

http://panam.acer.com/acerpanam/desktop/2010/acer/aspire/AspireM3910/AspireM3910sp2.shtml

Thanks STB

 

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post #9 of 37 Old 05-16-2013, 10:12 AM
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Simple and free RAM check... your PC probably has two RAM DIMMS installed. Remove one and see how your system performs. If you still get a blue screen then swap it with the one you removed. If the blue screen goes away then you know which stick was bad. If you still get the blue screen then it isn't a RAM issue.

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post #10 of 37 Old 05-16-2013, 10:27 AM - Thread Starter
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OK thanks Bryon on testing procedure.

yes the are only two RAM modules.

still waiting on suggestions on new RAM.

Thanks STB

 

Samsung PN58C500/Amp: Yamaha RX-V465/Polk DSW1KProSub/DefTECH SM450/C1CC/Pro80/Sony BPX37 BD/Magnavox515HTPC-CPU: I3 550, 3.2 GHz/Mobo: Intel H57/RAM: 6GB DDR3 1333/HDD: 1TB/2TB Internal, 1TB external/Tuner: 1600-950 Haupague/W7 64 OS Remote: Harmony 700
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post #11 of 37 Old 05-16-2013, 10:53 AM
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Don't get new RAM unless what you have is bad. My HTPC only has 4 GB and it does just fine.

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post #12 of 37 Old 05-16-2013, 11:20 AM
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Download WhoCrashed. It'll give you some info on the last time Windows crashed.
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post #13 of 37 Old 05-16-2013, 11:33 AM
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Quote:
Originally Posted by gonzo90017 View Post

Download WhoCrashed. It'll give you some info on the last time Windows crashed.

And if it is ultimately confirmed that the system blue screens are indeed the result of software (not hardware), then maybe try rolling back your system to an earlier state with Windows Restore Points, which is available in Windows 7. If you have a full backup image of your system partition that was made with Norton Ghost, Acronis, or the like -- created before the blue screen incidences began -- that would be even better.

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post #14 of 37 Old 05-16-2013, 11:42 AM
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yes use who crashed to help find the culprit. you can either use windows built in memory test. or download memtest and use it from a flash drive.
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post #15 of 37 Old 05-17-2013, 02:34 AM - Thread Starter
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The whocrashed site is very informative.

To start w/ I plan to update drivers,virus & sys. scan, CHKDSK check mememory w/ at startup press F8 (then Bryans suggestion physically remove hardware.).

sys restore point prior to dissconnecting electrical power to house 2 weeks ago. ? when I do this restore will it erase the recorded TV from last 2 weeks?

I think I created this BS error message myself couple of weeks ago I had to repair a 220Volt circuit for my clothes dryer, which involved switching all the breakers to off (none of the circuits where labled).

basically cutting the power to intire house, I actualley had to do this serval times over a few days and I believe the PC was in sleep mode.

I read this. and am thinking I could have possiabley ruined the external HDD which is connected w/ USB cable.
Cause
This issue occurs because of a race condition in the USB Video driver when a USB video device is unloaded.

http://support.microsoft.com/kb/979538

edit:What do you Guy's think about my suspections crummie recorded TV quaility becauce previous to the BS the playback was distorted, skipping and basically unwatchable ( I use OTA antenna and when it rains hard some channels have very weak signal). good quaility recordings never crash the PC.

I will report back w/ results however this BS doe'snt occur on a regular basis.
Thanks Guy's for the surport

 

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post #16 of 37 Old 05-17-2013, 06:41 AM
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did you download and run the who crashed program? if so what are your findings?
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post #17 of 37 Old 05-17-2013, 06:49 AM
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If your display is going wonky before the crash it could be a video card error. Do you have a discrete card installed? Check your temps under load and report back.
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post #18 of 37 Old 05-17-2013, 07:11 AM
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I typically use BlueScreenView.

Running Windows Home Server 2011 Evil Abandoned Edition
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post #19 of 37 Old 05-18-2013, 04:26 AM - Thread Starter
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Quote:
Originally Posted by Vlad Theimpaler View Post

And if it is ultimately confirmed that the system blue screens are indeed the result of software (not hardware), then maybe try rolling back your system to an earlier state with Windows Restore Points, which is available in Windows 7. If you have a full backup image of your system partition that was made with Norton Ghost, Acronis, or the like -- created before the blue screen incidences began -- that would be even better.
when doing a restore prior to the BS point in time will the recorded TV shows be earased during the restore point?



Quote:
Originally Posted by drtdiver View Post

did you download and run the who crashed program?no not yet if so what are your findings?

Quote:
Originally Posted by ljo000 View Post

If your display is going wonky before the crash it could be a video card error. Do you have a discrete card installed? Check your temps under load and report back.
no video card..I'm suspecting corrupted recording. Still waiting for the next BS mesage so I can see the error filename.

as far as Temps.
I have never had issues w/ sys. temps.
here's what it usalley is

at full load it will increase to 35 I think celcius. and sys temp will be around 105 fernhieght

Memory Diagnostics Tool in Windows 7
used this procedure
http://technet.microsoft.com/en-us/magazine/ff700221.aspx

Click Start, type mdsched.exe in the Search box, and then press Enter.
besides no errors in yellow print (on status page). after windows restarted I never saw the results.

this mite be a better procedure
http://www.sevenforums.com/tutorials/715-memory-diagnostics-tool.html
Thanks STB

 

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post #20 of 37 Old 05-18-2013, 06:30 AM
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if u run who crashed no need to wait for the next blue screen it will look for the dump files and display results.
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post #21 of 37 Old 05-18-2013, 08:27 AM - Thread Starter
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Welcome to WhoCrashed (HOME EDITION) v 4.01


This program checks for drivers which have been crashing your computer. If your computer has displayed a blue screen of death, suddenly rebooted or shut down then this program will help you find the root cause and possibly a solution.

Whenever a computer suddenly reboots without displaying any notice or blue screen of death, the first thing that is often thought about is a hardware failure. In reality, on Windows most crashes are caused by malfunctioning device drivers and kernel modules. In case of a kernel error, many computers do not show a blue screen unless they are configured for this. Instead these systems suddenly reboot without any notice.

This program will analyze your crash dumps with the single click of a button. It will tell you what drivers are likely to be responsible for crashing your computer. It will report a conclusion which offers suggestions on how to proceed in any situation while the analysis report will display internet links which will help you further troubleshoot any detected problems.

To obtain technical support visit www.resplendence.com/support

Click here to check if you have the latest version or if an update is available.

Just click the Analyze button for a comprehensible report ...



Home Edition Notice


This version of WhoCrashed is free for use at home only. If you would like to use this software at work or in a commercial environment you should get the professional edition of WhoCrashed which also allows analysis of crashdumps on remote drives and computers on the network and offers a range of additional features.

Click here for more information on the professional edition.
Click here to buy the the professional edition of WhoCrashed.


System Information (local)


computer name: STEVE-PC
windows version: Windows 7 , 6.1, build: 7600
windows dir: C:\windows
CPU: GenuineIntel Intel(R) Core(TM) i3 CPU 550 @ 3.20GHz Intel586, level: 6
4 logical processors, active mask: 15
RAM: 6365982720 total
VM: 2147352576, free: 1948372992




Crash Dump Analysis


Crash dump directory: C:\windows\Minidump

Crash dumps are enabled on your computer.

On Wed 5/15/2013 8:45:32 PM GMT your computer crashed
crash dump file: C:\windows\Minidump\051513-19671-01.dmp
This was probably caused by the following module: watchdog.sys (watchdog+0x122F)
Bugcheck code: 0x119 (0x1, 0x457E94, 0x457EE3, 0x457EE1)
Error: VIDEO_SCHEDULER_INTERNAL_ERROR
file path: C:\windows\system32\drivers\watchdog.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Watchdog Driver
Bug check description: This indicates that the video scheduler has detected a fatal violation.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Wed 5/15/2013 8:45:32 PM GMT your computer crashed
crash dump file: C:\windows\memory.dmp
This was probably caused by the following module: igdkmd64.sys (igdkmd64!hybDriverEntry+0xB34A3)
Bugcheck code: 0x119 (0x1, 0x457E94, 0x457EE3, 0x457EE1)
Error: VIDEO_SCHEDULER_INTERNAL_ERROR
file path: C:\windows\system32\drivers\igdkmd64.sys
product: Intel Graphics Accelerator Drivers for Windows XP(R)
company: Intel Corporation
description: Intel Graphics Kernel Mode Driver
Bug check description: This indicates that the video scheduler has detected a fatal violation.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: igdkmd64.sys (Intel Graphics Kernel Mode Driver, Intel Corporation).
Google query: Intel Corporation VIDEO_SCHEDULER_INTERNAL_ERROR



On Sun 5/12/2013 2:44:33 PM GMT your computer crashed
crash dump file: C:\windows\Minidump\051213-19718-01.dmp
This was probably caused by the following module: watchdog.sys (watchdog+0x122F)
Bugcheck code: 0x119 (0x1, 0x2003DA, 0x20045F, 0x20045D)
Error: VIDEO_SCHEDULER_INTERNAL_ERROR
file path: C:\windows\system32\drivers\watchdog.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Watchdog Driver
Bug check description: This indicates that the video scheduler has detected a fatal violation.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Tue 5/7/2013 4:59:37 PM GMT your computer crashed
crash dump file: C:\windows\Minidump\050713-20451-01.dmp
This was probably caused by the following module: watchdog.sys (watchdog+0x122F)
Bugcheck code: 0x119 (0x1, 0x19F7, 0x1AFB, 0x1AFA)
Error: VIDEO_SCHEDULER_INTERNAL_ERROR
file path: C:\windows\system32\drivers\watchdog.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Watchdog Driver
Bug check description: This indicates that the video scheduler has detected a fatal violation.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Tue 5/7/2013 4:49:03 PM GMT your computer crashed
crash dump file: C:\windows\Minidump\050713-20638-01.dmp
This was probably caused by the following module: watchdog.sys (watchdog+0x122F)
Bugcheck code: 0x119 (0x1, 0x2C3E65, 0x2C3ECA, 0x2C3EC8)
Error: VIDEO_SCHEDULER_INTERNAL_ERROR
file path: C:\windows\system32\drivers\watchdog.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Watchdog Driver
Bug check description: This indicates that the video scheduler has detected a fatal violation.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Mon 5/6/2013 6:18:04 PM GMT your computer crashed
crash dump file: C:\windows\Minidump\050613-20264-01.dmp
This was probably caused by the following module: watchdog.sys (watchdog+0x122F)
Bugcheck code: 0x119 (0x1, 0xB48D, 0xB4F9, 0xB4F7)
Error: VIDEO_SCHEDULER_INTERNAL_ERROR
file path: C:\windows\system32\drivers\watchdog.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Watchdog Driver
Bug check description: This indicates that the video scheduler has detected a fatal violation.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Wed 4/24/2013 8:51:28 PM GMT your computer crashed
crash dump file: C:\windows\Minidump\042413-19500-01.dmp
This was probably caused by the following module: watchdog.sys (watchdog+0x122F)
Bugcheck code: 0x119 (0x1, 0x2CFA49, 0x2CFA8A, 0x2CFA88)
Error: VIDEO_SCHEDULER_INTERNAL_ERROR
file path: C:\windows\system32\drivers\watchdog.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Watchdog Driver
Bug check description: This indicates that the video scheduler has detected a fatal violation.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Sat 2/23/2013 12:55:03 AM GMT your computer crashed
crash dump file: C:\windows\Minidump\022213-18860-01.dmp
This was probably caused by the following module: watchdog.sys (watchdog+0x122F)
Bugcheck code: 0x119 (0x1, 0x18D837, 0x18D8E0, 0x18D8DE)
Error: VIDEO_SCHEDULER_INTERNAL_ERROR
file path: C:\windows\system32\drivers\watchdog.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Watchdog Driver
Bug check description: This indicates that the video scheduler has detected a fatal violation.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.




Conclusion


8 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

igdkmd64.sys (Intel Graphics Kernel Mode Driver, Intel Corporation)

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.


Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.

 

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post #22 of 37 Old 05-18-2013, 08:38 AM
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have you tried updating your graphics driver? update from manufacturers website not from windows update.
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post #23 of 37 Old 05-18-2013, 08:47 AM - Thread Starter
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I have never updated a driver.
Here is the surport page from the Manufactor.

http://us.acer.com/ac/en/US/content/drivers

 

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post #24 of 37 Old 05-18-2013, 09:29 AM - Thread Starter
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downloading dniva here
http://us.acer.com/ac/en/US/content/drivers
I assume it's the graphics driver?

 

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post #25 of 37 Old 05-18-2013, 09:42 AM
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what is the make and model of your PC and what GPU does it have
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post #26 of 37 Old 05-18-2013, 10:01 AM
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post #27 of 37 Old 05-18-2013, 10:14 AM - Thread Starter
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Bryan this appears to be the latest version

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22521&lang=eng&OSVersion=Windows%207%20(64-bit)*&DownloadType=Drivers

 

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post #28 of 37 Old 05-18-2013, 10:15 AM - Thread Starter
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Quote:
Originally Posted by drtdiver View Post

what is the make and model of your PC and what GPU does it have
ACER aspire m3910

I don't know what GPU can I look it up at device manager?

 

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post #29 of 37 Old 05-18-2013, 10:23 AM
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Quote:
Originally Posted by Vlad Theimpaler View Post

And if it is ultimately confirmed that the system blue screens are indeed the result of software (not hardware), then maybe try rolling back your system to an earlier state with Windows Restore Points, which is available in Windows 7. If you have a full backup image of your system partition that was made with Norton Ghost, Acronis, or the like -- created before the blue screen incidences began -- that would be even better.
Quote:
Originally Posted by stevethebrain View Post

when doing a restore prior to the BS point in time will the recorded TV shows be earased during the restore point?


Using Windows Restore Points should not affect your TV recordings, if Microsoft's information is correct -- see link http://windows.microsoft.com/en-us/windows7/create-a-restore-point

Note that the page linked above says:
Quote:
System image backups stored on hard disks can also be used for System Restore, just like the restore points created by system protection. Even though system image backups contain both your system files and personal data, your data files won't be affected by System Restore.

I can't speak from personal experience here, as I use Acronis as my system backup solution. Since my recordings are stored on different hard drives, and not on the drive containing my system partition (which is installed on a SSD), they don't get deleted when I do a system restore from the Acronis backup.

Maybe just to be absolutely safe, make copies of your recordings if you can.

Hope this helps.

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post #30 of 37 Old 05-18-2013, 11:47 AM - Thread Starter
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Quote:
Originally Posted by Vlad Theimpaler View Post


Using Windows Restore Points should not affect your TV recordings, if Microsoft's information is correct -- see link http://windows.microsoft.com/en-us/windows7/create-a-restore-point

Note that the page linked above says:
I can't speak from personal experience here, as I use Acronis as my system backup solution. Since my recordings are stored on different hard drives, and not on the drive containing my system partition (which is installed on a SSD), they don't get deleted when I do a system restore from the Acronis backup.

Maybe just to be absolutely safe, make copies of your recordings if you can.

Hope this helps.
sys.restore is'nt a option becauce the first BS error hapened two months before sys. restore will allow me to go back in time.

 

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