Not sure how to diagnose possible hardware failure other than try just AnyDVDHD with no "extra" software. I bought my Blu-Ray drive I think in 2008 it is a Lite-On IHES106 (obviously now discontinued). I have used it continuously for all those years with zero problems, ripping, playing various movie discs and music discs. Never had a disc it won't play or rip. (not exactly true it is not universal so no SACD or DVD-A not a drive problem just what it is) So that's a recommendation for Lite-On.