Here is the convo
Jul 02 03:30 PM
LiveChat conversation transcript:
Question or Issue: I have received multiple emails with my back up stuck at 99.4%, and now the program shuts down as soon as i start it.
Choose a department: CrashPlan for Home or Small Business
Josh S (2014-07-02 20:10:49)
Hell, is there any more information you would like to add while I review your initial question?
me (2014-07-02 20:11:05)
no not at this time
Josh S (2014-07-02 20:13:03)
have you increased the memory allocation?
me (2014-07-02 20:13:23)
when i first started using it months ago yes
Josh S (2014-07-02 20:13:32)
Do you remember to what?
me (2014-07-02 20:13:43)
Josh S (2014-07-02 20:14:12)
well, It looks like you have 5 TB selected, so you might want to check its at least 5120
me (2014-07-02 20:14:31)
how do i do that
Josh S (2014-07-02 20:14:42)
Josh S (2014-07-02 20:15:01)
Here is our documentation on that. Let me know if you have questions
me (2014-07-02 20:17:08)
ok i have a total of 8tb so what should i set the number to
me (2014-07-02 20:17:34)
Josh S (2014-07-02 20:17:58)
me (2014-07-02 20:18:52)
ok is that why it would not say 100% bk up as well?
Josh S (2014-07-02 20:20:50)
There could be several reasons. We talk about them here: http://support.code42.com/CrashPlan/...thin_X_Minutes
me (2014-07-02 20:23:04)
ok. Now I have another question, What happens when I add another 2 4tb hdds to my server? Will I have to up my ram just to back up?
Josh S (2014-07-02 20:23:22)
Yes, to keep the cache from crashing the application. We are dealing with this problem in the 4.0 release
me (2014-07-02 20:24:04)
so what happens currently if your system (like mine) only has 8gb of physical ram then what?
Josh S (2014-07-02 20:27:00)
Then unfortunately the limit is 8 TB
me (2014-07-02 20:28:05)
wow i hope yall fix that as well as the cpu usage issue because those problems should not be there
Josh S (2014-07-02 20:28:36)
We should have a release that fixes that problem before the end of the year.
me (2014-07-02 20:30:14)
well i hope its sooner then later and for the customers that are being inconvenienced by this we get some type of coupon for our next yr because this is a bit ridiculous.
Josh S (2014-07-02 20:30:28)
I apologize for the inconvenience. Any more questions I can answer today?
me (2014-07-02 20:30:36)
Josh S (2014-07-02 20:30:47)
Alright, I will close this chat, create a ticket for this chat, and email it to you. If you have any more questions, please contact me via emai.
Have a good rest of your day.