Originally Posted by Dropkick Murphy
I work for Best Buy...what do you need to know?
It's ignorant to stereotype or assume all BB employees are the same, just like with doing so with any other people. People are individuals. I am sure there is some great people at BB, and I am sure there is some major losers too.
When a company like that tends to hire highschool graduates and college kids part time as the primary work force it's unreasonable to expect too much IMO. The pay scale of a normal floor associate at best buy isn't significantly different than Target, Sears, Babies R US, etc... Since the turnover is high and the technology changes rapidly it's no surprise there is an inherent lack of knowledge compared to AVS forums enthusiasts.
If you keep your expectations in check everything seems fine to me. I don't expect great service, or highly knowledgeable people when I visit the store and thus I am never disappointed. I'm pretty sure I do know more about nearly everything in the store, and even how to run the store. I did run a 25million dollar electronics store just like for years, and certainly I think I keep up with tech better than your average BB associate, but still I have no problem when I visit the store.
I think it's actually more important that: (A) people are nice to me, and (B) if I do have a question they can find the answer for me; I don't need the person I ask to know it. I'm just too realistic
95% of the time I don't need to ask questions I already know or have researched what I want so ease of check out, a good price, being able to easily find what I want - these are more important to me. I don't shop at BB too often, but I've little to complain about the times I have.