Originally Posted by wscottcross
I hope the rest of you have better buying experiences than I'm currently having with these guys.
I ordered a system on 5/30 and the system said estimated shipping on 6/13. A week goes by and my system doesn't change status, so I call to find out what's up. I'm told that they ran out of CableCards. OK, that happens, but someone should have called and told me about the delay. So the cards came in on Monday, but now they don't have COA's for the Cablecard version of Vista. Is this outfit running in someone's garage?
I was promised a follow-up call from several people at VM several times over the past week and a half and it never happened. I had heard good things about VM, but I'm not seeing any of it.
I truly hope that I'm an isolated case.
Well, Warren you are not an isolated case. My first attempt to order a system from VM was in early April but of course, after about a month of waiting I learned from this forum they ran out of tuners. Calling customer support confirmed that and was "assured" the wait is going to be minimal so I waited another week or so but after seeing online my order was not going anywhere I cancelled my order. Also, I was promised in several ocassions I will be reimbursed for the difference in the price between the system ordered in early April and the actual price of the system at various times I was calling. That never happened.
Fast forward to July. Again, anxious to give them another chance, hearing all the supply problems have been solved I ordered a system almost two weeks ago. Like the first time my credit card was charged full price for the system ordered although most outfits will actually charge the price the moment they actually ship the system. Seeing again online there was no update on the order I called to learn about shortages with ATI 2600 XT video cards. Calling customer support is an exercise in frustration since nobody provides you with any useful information. Since I will be in vacation in two weeks from now it is really important to get the system next week at the latest and I offered to work out a solution by changing the configuration to a system w/o the videocard. I was told this is not possible since there will be no way to test the system. Now, this is really hard to believe VM cannot find a spare videocard to test the system with. I then offered to get the system with an NVIDIA 8600 card in it but I was told this constitutes a configuration change and I will be charged not only extra for the card but also a fee for the change.
So, in the end I paid $2500 for a system which most probably is going to be shipped during my vacation, at best one week later than estimated, with nobody home to take delivery which will make the system to go back to VM. I will not be suprised if they wanted to charge a restocking fee...
What is more ridiculous is that the system is not even staged which means there is a possibility that another part would be missing at the time the video card comes.
IMO, this is chaotic planning, the customer is not kept in the loop with what is going on and the whole experience is far from what they advertise as best in class customer service. I am curious if anybody received their system as estimated or at least within a few days of that date. From what I read here there are problems even with the quality of the build for some of this forum users.
Anybody having a similar experience?