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post #271 of 3868 Old 01-08-2008, 06:32 AM
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Quote:
Originally Posted by techieg View Post

dannyalh, you may want to read the post about the power settings again, I just added an update to it that may help your situation with the audio and video loss.

Next step for me is to install a Cablecard on my perfect XL3, hopefully that goes without a hitch...I shall find out tomorrow. And then perhaps I will explore the option of adding an extra tuner and stop paying for my cable provider DVR.

Tech,

I read about your power settings and it works, BUT i have a Cablecard installed in the unit and if i turn off the TV for a long period of time(3 hours or more) i get a "Tuner not Found" Message when i try to watch Live TV. I then restart the unit and i get TV. I hope there's a fix for this problem because everything else seems to work fine.
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post #272 of 3868 Old 01-08-2008, 10:50 AM
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gmann11204, Do you have the latest updates for your tuner and Vista in general? http://ati.amd.com/support/drivers/v...r-vista32.html , that and other Vista updates should help.

I am having issues of my own as well; I just installed a Cablecard today and when I try to set it up the first thing I see is: "Your computer is not digital cable ready. You will not be able to set it up for use with a Cablecard." As a result, when I try viewing channels it tells me; "restrictions set by the broadcaster or originator of the content prohibit playback of the program on this computer".

Any ideas, anyone?



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post #273 of 3868 Old 01-08-2008, 11:02 AM
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Originally Posted by techieg View Post

gmann11204, Do you have the latest updates for your tuner and Vista in general? http://ati.amd.com/support/drivers/v...r-vista32.html , that and other Vista updates should help.

I am having issues of my own as well; I just installed a Cablecard today and when I try to set it up the first thing I see is: "Your computer is not digital cable ready. You will not be able to set it up for use with a Cablecard." As a result, when I try viewing channels it tells me; "restrictions set by the broadcaster or originator of the content prohibit playback of the program on this computer".

Any ideas, anyone?

Tech,

Yes, everything is updated with the latest drivers, still having issues. Its strange that it only happens when using HDMI rather than using component. It might be related, i wonder if anyone else is having same problem. Regarding your issue, there is a separate code to activate the Cablecard. When i purchased my XL3, if you look behind the unit,there are two serial codes, one is to activate Windows and the other is for Cablecard. Did you try that?
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post #274 of 3868 Old 01-08-2008, 11:19 AM
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No, I did not try that yet. My tuner was actually replaced by Sony since the original one was DOA, so that makes me wonder if the same code will work on the new card. Most importantly, where do I actually enter the code when I find it (so I can at least find out if it will work on the new tuner)?

Thanx.





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post #275 of 3868 Old 01-08-2008, 11:39 AM
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Originally Posted by techieg View Post

No, I did not try that yet. My tuner was actually replaced by Sony since the original one was DOA, so that makes me wonder if the same code will work on the new card. Most importantly, where do I actually enter the code when I find it (so I can at least find out if it will work on the new tuner)?

Thanx.

You enter it when you go thru the setup for Cablecard in the Media Center.
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post #276 of 3868 Old 01-08-2008, 11:49 AM
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It does not give me the option to enter any activation key in Media Center. It only tells me my computer is not digital cable ready. I'm hoping there is another way to enter it.




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post #277 of 3868 Old 01-08-2008, 12:36 PM
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Originally Posted by techieg View Post

It does not give me the option to enter any activation key in Media Center. It only tells me my computer is not digital cable ready. I'm hoping there is another way to enter it.

Tech,

I just remember that i entered the code within Media Ceter. it could have been after i had the CableCard setup, im not sure. If your unit does not detect the CableCard(another problem i ran into), simply shutdown the XL3 and unplug it for 30 seconds, enter the card,plug in and restart. See if that works.
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post #278 of 3868 Old 01-08-2008, 12:42 PM
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I have done that, but it detects the card. It just does not let me view anything because my computer is not digital cable ready as it says.





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post #279 of 3868 Old 01-08-2008, 02:30 PM
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>>My tuner was actually replaced by Sony since the original one was DOA, so that makes me wonder if the same code will work on the new card.

Uh-oh...Houston, we've got a problem.

Tech, when you said they came out and replaced your tuner, I assumed that they gave you a new Digital Tuner Access Code (BTW, with apologies to gmann, that's not the "CableCard" activation code, which is tied to the actual CableCard itself and is provided by your cable company, not Microsoft). The number on the back of the the XL3 wil no longer work when you change Tuners or make significant changes to the PC or its OS; instead, you have to go into Tasks | Setup and enter the new Digital Tuner authorization code. (See my post "Pretty much everything you need to know" 7/21/07 to see how to get to this.) My understanding is that the box in which the new tuner came had this number in or on it; furthermore, this number has to be provided by the installer to CableLabs so when the tuner "phones home" via Internet, its authorization code and your system checksum (via the Windows Genuine Advantage Product Code, which incorporates your hardware and software configuration) are confirmed to match what's in their database, so they know you haven't lifted the tuner and installed it in another, non-HDCP-compliant PC (see "Another update" 8/21/07 and especially the follow-up on 8/28/07). Again, this is 100% separate from the CableCard and your cable provider; I don't think you can even make it to the CableCard code entry (which can be accessed by at least two methods) without first getting the Digital Tuner card product code working. Calling Microsoft and Sony WILL NOT HELP, in fact I reference a Sony Knowledge Base article (C537792) on this earlier in the thread in which they basically say you're on your own (see "The high quality of Microsoft Technical Support" 9/6/07). The people who installed the TUNER card (not the CableCard!) are the only ones in the world who can give you a new code. Probably a quarter of this thread has been dedicated to this very issue - if you take the time to read all the posts, you'll see a lot of [electronic] ink and XL3 owners' time has been wasted on this.

It is also useful to understand the different terms, like what a CableCard does and what a Digital Tuner does, and why they need different authorization codes. See "Terminology" 10/10/07.
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post #280 of 3868 Old 01-08-2008, 05:14 PM
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I have been able to bypass this problem by right-clicking Computer > Properties and replacing the Vista product key with the Digital Cable Support product key on the same label as the Vista product key behind the XL3. It will only accept the first 25 characters though and not all 32 characters of the Digital Cable Support product key. It accepted the Digital Cable Support product key and activated it too, then it said Activation Successful. So now I am able to see the cablecard information in Media Center so I can call my cable provider to give them the info, before now it would give me the not digital cable ready crap and did not show the cablecard info. So I can say I am getting somewhere....if my cable provider will pick up the phone and stop making me wait endlessly. When I try to watch TV I still get the error; "Restrictions set by the broadcaster or originator of the content prohibit playback of the program on this computer".




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post #281 of 3868 Old 01-08-2008, 06:19 PM
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My cable provider finally answered the phone, even though I was trying to call in the paring info of the cablecard displayed in Media Center, the provider rep was just saying her own thing and eventually scheduled a tech to come out in two days. Just gotta wait since I have no choice.





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post #282 of 3868 Old 01-08-2008, 07:20 PM
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gmann11204, to solve your problems you would probably need the following update at the bottom of this message, but make sure you install the Microsoft Hotfix (http://esupport.sony.com/US/perl/swu...=3146&os_id=28) before you install the tuner update below (you can read more about the hotfix here; http://support.microsoft.com/kb/938929);

http://esupport.sony.com/US/perl/swu...=3147&os_id=28





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post #283 of 3868 Old 01-08-2008, 08:14 PM
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>It accepted the Digital Cable Support product key and activated it too, then it said Activation Successful.

That's interesting. I know you can get Vista and XP to start working with any random sequence of numbers - or even not entering numbers at all - but that starts a grace period. The fact that it says Windows is activated (including when you right-click My Computer/Properties?), though, is extremely interesting and appears to indicate that the Digital Cable Product Code includes some sort of encryption of the activation code.

The real test will be 30 days from now, as Vista gives you a 30-day grace period both on Vista itself and the digital tuner (when I upgraded to Vista Ultimate, everything worked great until the 30th day). If you can go 31 days without an authentication error or digital tuner/restricted content error I'd say you are good to go.
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post #284 of 3868 Old 01-08-2008, 08:52 PM
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I already have the restricted content error which is one of the reasons for applying the key which only seemed to resolve the "not digital cable ready" issue. It actually went online to activate with the Microsoft License Server...you and I know that if it was not the right it won't activate online.

Based on further research it seems my only hope is a complete reinstall and setup of the system the way I want it before even before setting up anything to do with digital cable because once the cable stuff is setup it essentially takes a snapshot of your system hardware and configuration such that any changes can/may trigger DRM issues such as I have here (in my case the original DOA tuner has been replaced and I have also run the 1080p hack after initially setting up all cable stuff);

http://www.microsoft.com/communities...r.digitalcable

http://thegreenbutton.com/forums/2/2...howThread.aspx

Thirty days is too long for me to wait. If only my wife will get up from watching TV in the living room and perhaps go to bed or something I am ready to pounce and start reinstalling from scratch.

By the way, this is Microsoft's official forum/newsgroup for mediacenter and digital cablecard;

http://www.microsoft.com/communities...r.digitalcable




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post #285 of 3868 Old 01-09-2008, 12:36 AM
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Does anyone have the Nvidia 7600GT older driver...something in the 163.* . For some reason the current 169.* driver kills my HDMI connection and just gives me a black screen. I have just re-installed my XL3 so I need to install this driver.

Thanx.





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post #286 of 3868 Old 01-09-2008, 03:08 AM
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Hi,

It never ceases to amaze me that there are good people in thw world who will spend hours and hours researching, probing and pushing the envelope to discover stuff and are then prepared to spend even more time passing on their knowledge! So a really big thanks, especially to rjeffb and relobes!

I can confirm that the Reg change also works a treat for the combination of VGX-XL302 and Sony KDL-40W2000.

When making the change I noticed that some of the entries were already set to "0", but ensuring that all entries were did the trick.

In case it's useful; things that didn't work were (in order of test):
1) Applying 200MB of Sony updates
2) Applying 200MB of Vista updates
3) Upgrading to Ultimate
4) Applying another 150MB of Vista updates
5) Applying the 7600 GTL latest driver (as recommended by Nvidia video card check s/w)
6) Applying the 7600 GTL HDMI 1.3 Firmware update
7) Re-applying the 7600 GTL latest driver (as recommended by Nvidia video card check s/w)


Indeed steps 5 and 7 created a situation where the the TV and the XL302 just don't seem to be able to get into sync - the TV just flashes the HDMI Connection type (1080i) in the top left hand corner every three or four seconds - recovery was a fun exercise.

When reading through the rest of this topic I did have a panic when all the Ultimate Upgrade issues were raised. Just to check my understanding of the terminiology - the "CableCard" discussion is about an inbound cable connection to the XL3 Cable Tuner from a Cable supplier - and therefore hopefully not relevant to me here in the UK using DVB Tuners and Free to Air transmissions via Antenna (Arial)? My initial panic was that it was about the outbound HDMI connection to the TV! I'll guess I'll let you know after 30 days if I have an issue.

I've just two snags to resolve now:

1) the DVB Tuners sometime losing signal (my problem I think - I shouldn't have 4 take-offs from a single aerial wire!)

2) Loosing sound and picture on wake-up from extended sleep (I'm still absorbing all the previous posts on this subject).

However, on this issue - I have noticed that the XL302 seems to have at least two levels of Sleep. At least, if I force it to "Sleep" the WLAN light stays lit and on "Wake-Up" the HDMI Picture and Sound work. Eventually the WLAN light goes off (not determined how long yet) and on "Wake-Up" they don't - though cycling through an immediate "Sleep"/"Wake-Up" usually bring them back.

I know Vista has at least 4 levels of "Sleep" - the "command line" command POWERCFG /? shows:
S1_supported List devices supporting light sleep.
S2_supported List devices supporting deeper sleep.
S3_supported List devices supporting deepest sleep.
S4_supported List devices supporting hibernation.
Maybe there's something about the level of Sleep that Vista gets to that has a bearing on this issue? Perhaps stopping it getting into a "deep sleep" might help?

Cheers, Jim
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post #287 of 3868 Old 01-09-2008, 03:22 AM
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Hi tech,

h t t p : / / support.vaio.eu/downloads/preinstalled/preinstalled.asp?site=voe_en_GB_cons&m=2563

has the "Originally Drivers" package and

h t t p : / / support.vaio.eu/downloads/updates/updates.asp?site=voe_en_GB_cons&c=-1&s=-1&m=2563

has the update "nVidia Video Driver 7.15.10.9813"

They are identified as being for the XL302, but I think they are the same as the XL3.

Are they what you are after?

Cheers, Jim

P.S. Sorry about the space filled URLs, but the forums anti spam policy stops me entering a URL until I have posted a number of times.
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post #288 of 3868 Old 01-09-2008, 05:09 AM
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Hello JST200,

I am looking for the updates not available on Sony's website but on Nvidia. The SOny esupport site for the US also has the originals and the other one you mentioned but I would need something like the 163.* WHQL which was the one I had on my system before I re-installed the OS. The current 169.25WHQL availabel on Nvidia causes problems for my hardware as mentioned above as well as for some other people so it is not a good one at all. I would like a link to Nvidia's 7600GT driver archives or something. Anyone?

Thanx.




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post #289 of 3868 Old 01-09-2008, 05:40 AM
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Hi tech,

Should have guessed I was barking up the wrong tree!

Its a long shot, but you could try w w w.archive.org then entering the nvidia url in the "WayBackMachine" section. It certainly shows the UK nvida download pages up to 18 Jun 2007 (e.g. h t t p : / / web.archive.org/web/20070619061150/www.nvidia.co.uk/page/drivers.html) and allows you to select the driver type. Whether it actually gets you to the drivers is another question! The Archive site doesn't seem quite so effective for the nvida.com site.

Good luck!

Cheers, jim
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post #290 of 3868 Old 01-09-2008, 05:46 AM
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P.S. probably not worth you trying after all! It eventually points you to a non-existant ("real" as opposed to "archived" nvidia web page).

Cheers, Jim
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post #291 of 3868 Old 01-09-2008, 05:58 AM
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P.P.S my final shot...

The latest NVIDIA driver also causes severe problems with my HDMI connection (see #286 above).

However, the driver on the SONY download site (http://support.vaio.eu/downloads/inf...1341608-UN.htm) works fine (1080p and everything - with reg change).

Might be worth a shot - unless I'm still missing the point?

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post #292 of 3868 Old 01-09-2008, 07:12 AM
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Thanks Jim,

According to relobe, the XL302 is indeed the euro equivalent to the XL3, so other than digital cable they should be identical. Your interpretation is correct, here in the states we have a wacky very-pro-hollywood law called the digital millennium copyright act that basically allows any digital transmission other than over-the-air to have all sorts of digital rights applied to it. Mess with any part of it (say, like upgrading to Ultimate) and it stops working. The specific issue was that the digital cable tuner - the thingy that accepts the U.S. "cablecard" component - gets confused by the upgrade and stubbonly insists that you don't have the super-secret security clearance required to watch Benny Hill. Thankfully, this is not part of the HDCP chain that is handled by HDMI. Never speak of this again, lest you give them ideas...

I cannot say for certain that upgrading to Ultimate WOULDN'T cause over-the-air transmissions to stop working, but I have no reason to suspect that it would, and that could arguably violate the 1928 federal communications act. So I have pretty high confidence that it's okay for watch ITN and Thames but...has BBC "pay per view" (or whatever Brits call it) not instituted something similar? (It's been a long time since I was in England, way back when the BBC used to charge a fee for TV viewing, maybe that's all changed?)

Did you get your money back on Ultimate?

Tech: as I alluded to, there absolutely, positively was (is?) an archive page on NVidia. I know that for a fact because some time ago I did an experiment where I downloaded and installed, one by one, all of their drivers for the 7600...I had to get them from somewhere. Naturally, I didn't bother saving them (stupid, stupid...). I SERIOUSLY doubt that NVidia E.U. and Sony E.U. have substantively different drivers on their web site, so by all means try the links Jim provided and see if there's a version that will work for you.

The first link you provided (to Microsoft) shows someone figuring out that their digital cable was about to expire using the event viewer. That's pretty clever, I hadn't thought of that. Thanks!
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post #293 of 3868 Old 01-09-2008, 07:48 AM
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Credit where it's due, rjeffb!

Ah, Benny Hill. Another "long gone" comedian!

I had a spare license key for Ultimate anyway. Also, I want to use its "extra's". So don't plan to seek a refund. But thanks for asking!

All BBC Channels are free (they get their money via a general License fee - if you have a TV you pay the license fee). However, the only way to get the BBC HD Channel is via Satellite (e.g. Sky) or Cable (e.g. Virgin Media) which you have to pay for - sigh! We might get it free via aerial transmission later this year - but most likely using MPEG4 (rather than 2) which most currently sold Digital Tuners don't support - sigh! again! So we Brits have our own quaint version of wackiness!

I'll see if I can find a way to test my "deep sleep" theory, when I can find a way, and let you know the outcome.

In the meantime - thanks again.

Cheers, Jim
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post #294 of 3868 Old 01-09-2008, 08:43 AM
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So I reinstalled my system with the restore DVDs Sony sent me and after installing the Nvidia update from Sony's website and running the 1080p hack in regedit I finally found the Nvidia 163.75 vista driver I was looking for. As I tried installing it it terminates saying it is only meant for Vista 32-bit and saying this is not Vista 32-bit. So I thought I should have installed before running the hack, past reinstalls were done with back up DVDs I made and this 32-bit error never happened (makes me suspect the recovery media from Sony or something). Knowing I would have to reinstall, I decided to try digital cable prior to doing that. It gave me the same "your computer is not digital cable ready" crap so once again I entered the Digital Cable Support product key behind the system into the change product key box in Computers properties, it accepted it and activated it online with an "Activation Successful". I then proceeded to set up digital cable. All went well without the "not digital cable ready" crap anymore but as I tried viewing TV it still gave me the "restricted content" message. What the hell is the problem. I hope this is just a pairing issue, I will find out tomorrow when the cable guy gets here, the funny thing is cable guys don;t know anything about Media Center and Cablecard. So hopefull we can work on proper pairing and hope that solves it (if I can get my system back to where I want it before tomorrow if not I may postpone the appointment).




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post #295 of 3868 Old 01-09-2008, 10:03 AM
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>the funny thing is cable guys don;t know anything about Media Center and Cablecard.

OMG that's an understatement. Wait till they tell you you have to go to Radio Shack to make the CableCard work (I'm not making that one up). Mine took pictures of me installing and activating the CableCard!

I send you the best of luck but I still don't understand why the Sony tech did not issue you a new DTC product code when the replacement tuner was installed. Without that I am skeptical of your ultimate success.

I'm thinking of writing John Dvorak at PC Mag about all this; there are people at Microsoft and Sony who know this problem exists and are pretending it doesn't. Maybe a nice expose in PC Magazine might get them to acknowledge it and do something about it.

Jim, thanks for the clarification, yes that's what I was talking about. I presumed you paid BBC directly because that's the American mentality. If our Congress tried to charge a federal fee or tax for watching television it would lead to the violent overthrow of the government...or at least switching the distribution of "The Oprah Winfrey Show" to exclusively web-based broadcasting. Since the TV broadcast is itself free, there would be no fifty-page invoice to hide it in like they do with our cell phone bills. Americans don't mind paying fees and taxes so long as we can't find where they're listed - if H.R.H. George III had buried the Stamp Act's charges in a three-tiered pricing structure with weekend and nighttime stamps itemized separately, we'd probably still be flying the Union Jack. This is no doubt why so many of our restaurants have a policy of automatically adding an 18% tip to the bill without listing it so we can unwittingly add in another gratuity.
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post #296 of 3868 Old 01-10-2008, 06:07 AM
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So yesterday I called Sony and demanded a new code for the replacement tuner, I ended up going up the ladder of support up to the engineering where someone remoted into my system and after much ado he finally moved his tools unto my system and ran a DMI Check on the SMBIOS and disocvered that digital cable capability has been disabled in this hidden BIOS. We spent about 3.5 hours on the phone until 1:30am this morning. To this effect he created two screenshots of the pages from the DMI check which he saved on my desktop and had me email to him since he could not transfer it for some reason. We spoke extensively on the issues and he explained to me the problem within the OEM strings he was viewing. So my XL3 has to go in for them to either run a disk to replace all the right strings in the hidden BIOS (without affecting the installation on the HDD) to re-enable digital cable capability or replace the motherboard. I am expecting a call and a box to ship to them.

At least I now have the contact info for the Sony engineering guy that handles all XL3 related issues so I can reach him anytime I have an issue.




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post #297 of 3868 Old 01-10-2008, 06:28 AM
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Tech, did he say definitively that those strings could NOT have been set by the machine when it saw that you had a tuner that didn't match the original DCT's product activation code? That would make sense: the tuner software phones home to check, the answer comes back that your hardware doesn't match what's on record, and the software then sets those strings to disable further digital cable. They couldn't put it in the system registry (it would easilly be hacked) so they'd have to store it somewhere the average Joe couldn't get to it.

Even if it comes back working, I bet the moment you reinstall from the Sony Recovery DVD your problem will be back. Therefore, once you get it back and everything is working, it is vital that you make a complete new system backup and only use that in the future. Best of luck (I still think the sledgehammer is the quicker and less painful solution). BTW did you try simply demanding a new machine? They installed a brand new board and it still doesn't work - isn't that the very definition of a lemon?
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post #298 of 3868 Old 01-10-2008, 07:42 AM
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rjeffb, you have good points. If I am to receive a new Digital Cable Support product key, who is supposed to issue it to me. I assume I need to get it from Microsoft because that was what I was told by a level 1 tech who was going to give me the Microsoft number but I insisted they will not deal with me since this is OEM. So where do you suggest I look to obtain a new key? My other question is, are the keys uniquely tied to each tuner like a MAC address or it just would not use a previously used key for another tuner? According to your earlier post, the code for the new tuner can only be obtained by the installer. I assume if one can provide the tuner serial number or unique ID or something ATI should be able to provide the code which can then also be made available to cable labs. Then again Media Center does not request for me to enter any code so I am wondering where else I need to enter this code if and/or when I do get it.

Thank God I finally got my system back to where I had it before all this digital cable issue.




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post #299 of 3868 Old 01-10-2008, 09:01 AM
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>I am to receive a new Digital Cable Support product key, who is supposed to issue it to me. I assume I need to get it from Microsoft

See attached Sony KB article (you may need to maximize its window to read it) and the gotcha note at the bottom. According to Sony, it's Microsoft's problem. That's of course impossible, Microsoft has no idea what your Product Key is supposed to be, only the people who installed the damned thing can know that. Most likely this is similar to a Windows Genuine Advantage OEM validation key in that the installer provides certain information about the card and your system to Microsoft and they issue a key that encodes that information and links it to the Vista installation, but that's an educated guess. It cannot be as simple as just typing in a number provided with the DCT or calling up a department at Microsoft and getting a number, because then anybody could build their own HDPC and we all know that only special, HDCP-compliant, CableLabs-certified OEMs are allowed to do that.

NOBODY at Microsoft you can get on the phone has any idea about this stuff, they will refer you either to the Windows Validation department (= they think the DCT product code is the same as the Genuine Advantage key) or your cable provider (= they don't understand the difference between a DCT and a CableCard), and when finally stumped, they'll conference you in with Sony and hang up. Be prepared to demand a new machine or a refund.

P.S. being sent to Windows Validation is a scenario worthy of a Marx Brothers skit, as your phone tech will demand that you explain to her why the other department sent you there and then tell you how stupid they are!
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post #300 of 3868 Old 01-10-2008, 10:41 AM
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rjeffb, so you mean what the Sony engineer said about the SMBIOS will not sole my issue? Or will it be better to have them re-issue another tuner but this time to take note of any code that comes with the package since they would have lost the box that came with the current one, and then efforts can go into co-ordinating validation of the code with whomever it is?

By the way, I just put the two original 250GB HDD back in the system, updated, and setup Media Center it still made no difference...so that is ruled out as well.

Just as we thought digital broadcasting will someday catch up to 1080p, there is already talks of 1440p (http://www.engadgethd.com/tag/1440p/) and Quad 2160p (http://www.engadgethd.com/2007/01/05...ces/)...simply put; INSANE, just as there were talks of 150" HDTV at CES...customers include DHS...uses include videoconferencing...price?=$100,000+ .




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