Originally Posted by azmrtwo
Hi Guys, I was about to build a Media Center PC and decided to go with a refurb Z555 (mostly after reading this string). It was delivered tonight but I got the blue screen of death during setup. Now when it boots, Windows trys to start but gives me a message that Windows is not set up...re run setup. No worries, I have the recovery CD...wrong. It came with 5013-7568 (need 5070-0029) which is the wrong recovery CD! After spending an hour on the phone with HP, it will cost me $24 and I can get it by late next week - Merry Christmas!
Does anyone know of a place I can download it from or could someone PLEASE put an ISO out there for me? If you need proof, I can take some pictures!
Unfortunately, it's not that simple. Each Recovery CD (or Recovery DVD, in the case of the z555's) is built by HP specifically for this or that particular PC, so just sticking an ISO out there would do nothing except invalidate someone else's license code.
However, you can re-create the DVD yourself, the files are on the hard drive (or should be) to create it. In my case, the directory had gotten whacked at some point, so I had to order the disc myself, but if you're on a fresh install, they should be there. If you click here
it goes to HP's page that walks you through creating the Recovery DVD.
Can the PC not even boot into safe mode? If you can, then you should be able to get enough functionality to get them off onto a thumbdrive or something, and then go to another computer to burn down. Alternatively, you could pull the hard drive and stick it into another PC, and then again burn them off and create the Recovery DVD.
That's pretty lame that it's delivered that way. I know how painful dealing with HP's tech support can be. If the above procedure doesn't work, then click here
to go to the Product Support page for the z555. About halfway down is the link to ordering the Recovery DVD.
Strange that they quoted you $25. It cost me $12.12. I'd throw the red flag on that one and call for review.
Of course, all this shouldn't even be an issue. If they included the wrong DVD, then they should replace it at their expense. They screwed up, they should fix it. I'd call back, and if the front-line guy won't give you satisfaction, ask for a supervisor, and keep going up the chain. You have (or should have) recourse in this one.
Good luck, and let us know if there's any other help we can be.