While I don't agree with ciddester using all caps I am inclined to agree with his sentiment. Here is a post I made on the Media Browser forums:
Make sure you keep a copy of your ArcSoft software backed up somewhere as they will charge you $10US to download it again after 30 days of the purchase.
On Sunday last week I rebuilt my MC7 PC and logged onto the ArcSoft website hoping to download TMT3, I couldn’t find a link anywhere. Then I went into the “My Orders” section and it showed the two products I am licensed to use: TMT3 and SimHD. The details link to TMT3 takes me to my SimHD order and the SimHD link takes me to the SimHD order (yes, they both take me to the same place). Therefore there is no way to get to the TMT3 order, I assumed this was by design and ordered the “Extended download license” for $10US assuming it would unlock downloads for all the products I have licensed.
I assumed wrong, it only gave me access to the SimHD download. I then logged a job with ArcSoft in the hope that they would be able to give me a download link. It is now Friday (5 working days later) and I have sent multiple emails trying to explain my problem, each one getting more irate than the previous. And before anyone asks, yes, I have tried it in three different browsers with the same results. Similar discussions can be found here:
1. How can I reinstall TMT ?
2. Need to re-download software
I have friends who have offered me their installs but I have turned them down on principal. I don’t have high hopes of ArcSoft fixing this anytime soon.
This probably isn’t the best place for this discussion but ArcSoft lock (and maybe even delete) their discussion threads relating to this issue. I feel that there needs to be somewhere that isn’t controlled by ArcSoft where it can be discussed openly and considering the amount of people here who use TMT3 I thought I should at least warn you all.They finally go back to me last week:
Well I finnaly have a “resolution”:
Hello, Thank you for using our products and your reply. Regarding your issue, please provide your full shipping address and we will send a copy to you. Sorry for the inconvenience. Thank you for your understanding and interest in our product.
Regards, ArcSoft Support
_____So it took them almost two weeks to figure out they can’t fix whatever is wrong with my account. I am still waiting on my copy to arrive in the mail. Two friends gave me their copies to try but my key doesn't work as it must be asociated to an older version. The irony is they purchased TMT on my recommendation.