The phone number still works. The auto-message is there and then a customer service rep answered and confirmed that the number was still good for support.
I told her we all wanted to know what was going on. She told me the following:
They lost over 50% of the RTV population last year mainly to cable co. DVRs
They are required to change all of their technology to digital as per the FCC - this does not mean the digital programming (as she and I had this discussion) or hardware, this is how the mothership functions. Currently the net connect (setting the clock, channel guide, zones, etc.) is all analog connection. It must become all digital by a certain date that she did not know.
Because that will cost them a lot of expense and time, they had originally decided not to go through with it because of the loss of customers last year.
Because of so much response in these past 6 weeks, they decided that there was enough interest to pursue the digital conversion after all.
With them experimenting on converting the signal, this could mean that there could be hours, days or weeks with no service.
They are also not sure if they can do it at all and might give up.
Everyone needs to monitor their connected RTVs because there may be no warning of a change. Otherwise, nag screens will be used to provide info.
Their official statement says that they do not anticipate and changes to services going forward, but that they do reserve the right to add, modify or reduce service in the future for a variety of reasons including changes to technology, programming availability and new service options.
They are going through a lot of training, she said, in order to prepare for this required conversion.