I re-imaged the disk after the fan locked and RTV stopped working... that didn't help at all. The box doesn't even pass through a live broadcast. Honestly, I have no idea what to do either. This happened when I bought another 5500 back when they only wanted $50 and no lifetime subscription. Luckily, the fan failed right after buying it and RTV fixed it for free. But that's beside the point. It seems as if something on the board is burned out. Even if it's as simple as a new power supply, I may not bother. I'd really like it back, though. My other RTV is fine but in bedroom and I can't stream or set recordings to it from the den which I really miss. The poor things are ~10 years old, the Showstopper here is older, and may have reached their useful life expectancy.