5040 Cancellation Issues (was: Refurb 5040 + Lifetime: $329) - Page 4 - AVS Forum
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post #91 of 632 Old 05-26-2003, 09:00 AM
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u can actually put ANY name in the friends box....takes it down to ~$292 shipped :).

btw, what are the odds that peeps who ordered this morning (like myself) will actually get our 5040's? just curious.


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post #92 of 632 Old 05-26-2003, 09:05 AM
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Well I could'nt resist any longer.
In the space of a week, I've gone from single 3000 to two 5000's
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post #93 of 632 Old 05-26-2003, 09:11 AM
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Got this email after a 'low ball' bid I placed on ebay for a Replaytv

Apparently somebody is trying to sell info about this deal

Everybody wants to have a scam. Boy did I email him back a hot letter. ;)



Hey,

I noticed that you bid on the replaytv for $300. I am selling information on how to get it for $280. Let me know if you are interested, I will only charge $9.99. This is absolutely legit or your money back, guaranteed. Let me know.. nicolasjohnporter@hotmail.com

WeÂre doomed. It will never work
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post #94 of 632 Old 05-26-2003, 09:14 AM
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I couldn't resist either. Ordered this morning. If I get it great, if I don't no big deal. I figure minimum I can make $100 off this on ebay if I decide not to keep it (already have a 4532 and a 2000 unit).
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post #95 of 632 Old 05-26-2003, 10:56 AM
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Aren't people concerned about the bugs in the 5000 units? Maybe they can't be fixed and that's why they are clearing them out.
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post #96 of 632 Old 05-26-2003, 11:09 AM
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Just called to cancel my pre-15% discount order and found out:
- The number (800) 468-5846 (tech support) should be (866) 267-8464 (orders)
- They have had a massive influx of orders requesting the 15% Friends and Family discount.

Also, there have been almost 30,000 orders since I placed my first one on the 24th, so I'm thinking..... cancel the $329 per unit order and most likely not get the $280 unit or keep my $329 unit and be 30,000 order further up the list.
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post #97 of 632 Old 05-26-2003, 11:34 AM
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Quote:
Originally posted by GadgetGuy
Aren't people concerned about the bugs in the 5000 units? Maybe they can't be fixed and that's why they are clearing them out.
Many of the more serious problems have been fixed in 5.0. I firmly believe any remaining problems are in the software too and will be fixed in time.

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post #98 of 632 Old 05-26-2003, 11:37 AM
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Quote:
Originally posted by GadgetGuy
Aren't people concerned about the bugs in the 5000 units? Maybe they can't be fixed and that's why they are clearing them out.
No I'm not concerned. None of the few bugs in 5.0 have been a show stopper for me. on my 5040, one bug was a pain in the A$$. But a one time factory reset and placing a new image on her And it been running like a champ ever since

WeÂre doomed. It will never work
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post #99 of 632 Old 05-26-2003, 11:38 AM
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Quote:
Originally posted by jones07
Got this email after a 'low ball' bid I placed on ebay for a Replaytv

Apparently somebody is trying to sell info about this deal

Everybody wants to have a scam. Boy did I email him back a hot letter. ;)



Hey,

I noticed that you bid on the replaytv for $300. I am selling information on how to get it for $280. Let me know if you are interested, I will only charge $9.99. This is absolutely legit or your money back, guaranteed. Let me know.. nicolasjohnporter@hotmail.com
I think that he also is selling the same person selling the "information" on how to purchase a refurbished Lifetime Replay for only $290.00. I feel sorry for the person who placed the bid. It's $10.00 for the bid and then $7.00 shipping and handling ($7.00 for an email ! - if the seller collects it).

[mod: ebay link removed]

About 70% of me thinks this is wrong. Then there's the 30% of me that says "This isn't that much different from charging someone just to put a Replay image on their new hard disk." In both cases, your essentially charging somebody for your knowledge. Granted, there is some labor in formatting the hard disk, but it's not all that much. Ten minutes to put the new image on the drive ?

Now the real question. Did you win the replay with your $300 bid ?

Have a good Holiday !

RW
And a Helluva an Engineer !
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post #100 of 632 Old 05-26-2003, 11:41 AM
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Quote:
Originally posted by Zadkiel
Just called to cancel my pre-15% discount order and found out:
- The number (800) 468-5846 (tech support) should be (866) 267-8464 (orders)
- They have had a massive influx of orders requesting the 15% Friends and Family discount.

Also, there have been almost 30,000 orders since I placed my first one on the 24th, so I'm thinking..... cancel the $329 per unit order and most likely not get the $280 unit or keep my $329 unit and be 30,000 order further up the list.
30,000 orders--wow! Did they tell you that on the phone, or did you derive that based on your order numbers? What's more is that doesn't account for single orders of multiple units.

That is a lot of volume! If ReplayTV comes through on this, their user base will see a substantial jump. You have to think that it is worth taking whatever loss they might be taking to get these numbers. After all, most of those who ordered wouldn't have otherwise, so the inventory would just sit in a warehouse somewhere until it was worthless anyway.

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post #101 of 632 Old 05-26-2003, 11:47 AM
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Quote:
Originally posted by Zadkiel
Just called to cancel my pre-15% discount order and found out:
- The number (800) 468-5846 (tech support) should be (866) 267-8464 (orders)
- They have had a massive influx of orders requesting the 15% Friends and Family discount.

Also, there have been almost 30,000 orders since I placed my first one on the 24th, so I'm thinking..... cancel the $329 per unit order and most likely not get the $280 unit or keep my $329 unit and be 30,000 order further up the list.
The safe play would be NOT to cancel anything right now. I don't feel to sure about them 15% off units being shipped out at all.

where did you get that 30,000 orders number ?

WeÂre doomed. It will never work
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post #102 of 632 Old 05-26-2003, 12:04 PM
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Quote:
Originally posted by RamblinWreck
I think that he also is selling the same person selling the "information" on how to purchase a refurbished Lifetime Replay for only $290.00. I feel sorry for the person who placed the bid. It's $10.00 for the bid and then $7.00 shipping and handling ($7.00 for an email ! - if the seller collects it).

[mod: ebay link removed]

About 70% of me thinks this is wrong. Then there's the 30% of me that says "This isn't that much different from charging someone just to put a Replay image on their new hard disk." In both cases, your essentially charging somebody for your knowledge. Granted, there is some labor in formatting the hard disk, but it's not all that much. Ten minutes to put the new image on the drive ?

Now the real question. Did you win the replay with your $300 bid ?

Have a good Holiday !

I place this bid 6 days ago before the $329 15% off deal hit the net.
I place the $300 just playing around making low ball bids on ebay. on all kinds of stuff hoping to get lucky. You never know heheheh. No I did not win. I think the wining bid was just under $400 for a 5040 lifetime unit.

I also email that poor bidder telling him about the $280 deal. And where he can get it. And it did not cost him $10 ;)

WeÂre doomed. It will never work
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post #103 of 632 Old 05-26-2003, 12:15 PM
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My guess is that Sonicblue will pull the offer from their site first thing tomorrow morning - which is before the eBay auction ends. That will put the seller in a nice bind. :)

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post #104 of 632 Old 05-26-2003, 12:51 PM
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for people who just ordered one, in what general area is your order number in? i ordered mine on saturday night and my order number is close to but not quite 400000. this is assuming they're giving out order numbers sequentially of course.
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post #105 of 632 Old 05-26-2003, 12:53 PM
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I ordered Sunday around noon.

#422000
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post #106 of 632 Old 05-26-2003, 12:55 PM
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Ordered this morning (monday 26 May 03)...
4411##


I doubt seriously that the order number is sequential. 41, 1## order in the span of 5 hours, on a holiday. No dice. Amazon perhaps, not DNNA.
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post #107 of 632 Old 05-26-2003, 12:56 PM
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I ordered at 11:26pm Fridat night.... and im 3987##

I also ordered one at 15% off on Sunday at 6:36PM and that was 4225##!
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post #108 of 632 Old 05-26-2003, 12:56 PM
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Monday 7AM
order # 4412xx

Rat
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post #109 of 632 Old 05-26-2003, 01:02 PM
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its hard to say but i think there is a good chance that the order numbers are sequential. don't forget, this deal has no doubt been posted on every hot deal site on the internet.

now i think its pretty safe to say that they don't have even 10,000 refurbs in stock, let alone 40,000. and its obvious that they don't have their website linked directly to their inventory. that being said, d&m has a unique opportunity here to substantially increase their userbase in one weekend. if they decide to honor even half of the orders, they're gonna have to shell out new units.

thats all just wishful thinkin though. i think that they'll probably make a certain order number the cut off point and anyone who ordered after that point is sh*t outta luck.
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post #110 of 632 Old 05-26-2003, 01:24 PM
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I think this would be a prime time for them to make a come back. They have gone out of business twice. They have a small userbase as it. Most refurbs are overstock anyway.

These units we will be getting, most of them are probably new. And I doubt they didn't forget that this is a holiday weekend here. They knew orders would go through the roof.

This whole thing could be a way for D&M to get those units out, increase userbase, clear the wharehouse, bring in some quick funds, and open the door for the 6000 series.

The only thing I question, is the 15% that most of us used..but I don't see how they can deny that. We went through and authorized using that deal. Its not our fault their system let it happen for so many people.
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post #111 of 632 Old 05-26-2003, 01:28 PM
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It's always nice to see some old '99 business plans dusted off:

"We lose a little money on every sale but we make up for it in volume."
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post #112 of 632 Old 05-26-2003, 01:32 PM
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Well I could'nt resist either.
Order number 44179XX..order just placed.
Can't wait to set this one up in my bedroom.
The day gets even better..my son's basesball game was cancelled and we're goint to Best Buy to look at TV's. Probably going to get the 50" Samsung DLP.
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post #113 of 632 Old 05-26-2003, 02:16 PM
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Quote:
Originally posted by critterhart
The only thing I question, is the 15% that most of us used..but I don't see how they can deny that. We went through and authorized using that deal. Its not our fault their system let it happen for so many people.
A few months ago when SonicBlue was having the $299 firesale on the 4516 units, I tried to use a SB Friends & Family link (which I had remembered seeing on FatWallet at the beginning of 2003) and got an error. I don't recall exactly what it said, but the jist of it was that the offer was over. Since it went through properly this time, I can only assume that the discount was indeed valid.
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post #114 of 632 Old 05-26-2003, 02:24 PM
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for those of you who took advantage of the 15% friends and family, which did you place your order under, friends or family?
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post #115 of 632 Old 05-26-2003, 02:42 PM
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"d&m has a unique opportunity here to substantially increase their userbase in one weekend."

Other than saying they have 30,000 more users, why would they want to sell hardware with a lifetime subscription at a loss? I'm sure it would be different if there was a monthly fee.

If they even had 30k+ referbed units, they should sell the hardware without the service for under $75. Then offer a lifetime subscription fee or a monthly fee with a minimum of a 2 year contract. At least that would give them a larger influx of cash.

BTW: I placed mine on order Saturday morning at 8:30am. Order #3989XX
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post #116 of 632 Old 05-26-2003, 02:48 PM
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Order # is useful as a rough guide to see how many sold. Keep in mind
though some orders were for multiple units and the web store is also used
for activations (new activations and monthlies scrambling to lifetime with
the upcoming switch to $299.99) I think in the end, these two factors will
end up somewhat balancing each other out, maybe with slight bias to
more units than order #s.
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post #117 of 632 Old 05-26-2003, 02:56 PM
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Quote:
Originally posted by handydave
"d&m has a unique opportunity here to substantially increase their userbase in one weekend."

Other than saying they have 30,000 more users, why would they want to sell hardware with a lifetime subscription at a loss? I'm sure it would be different if there was a monthly fee.

If they even had 30k+ referbed units, they should sell the hardware without the service for under $75. Then offer a lifetime subscription fee or a monthly fee with a minimum of a 2 year contract. At least that would give them a larger influx of cash.

BTW: I placed min on order Saturday morning at 8:30am. Order #3989XX
the advantage is that they build up a userbase that is willing to purchase products from them in the future, possible new pay services they could add to the unit (ala tivo's HMO), and users that would upgrade to whatever new units they may introduce.

remember, they didn't manufacture these units, they were probably in a warehouse way before the buyout. D&M probably payed a relatively small amount for replay because they got it at auction, instead of the initial buyout that was planned. and what they wanted was probably the replaytv name and userbase, not whatever leftover inventory there was.
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post #118 of 632 Old 05-26-2003, 03:07 PM
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Quote:
Originally posted by handydave
"d&m has a unique opportunity here to substantially increase their userbase in one weekend."

Other than saying they have 30,000 more users, why would they want to sell hardware with a lifetime subscription at a loss? I'm sure it would be different if there was a monthly fee.
Depends on their business model and their cost structure. They've been
selling 5040s in the retail channel for $150 + $250 = $400 and this deal
is for $280. This is partially mitigated by the units being refurbs, shorter
warranty, and not needing to split margin with retailer. This probably
doesn't account for $120, but will partially offset. Unless we really know
their cost structure, it is hard to know if they are losing money, breaking
even, or making a little. Component prices keep going down, especially
smaller hard drives, but to a lesser extent the rest of the components too.

Finally even if they are selling at a loss, it depends on their business model.
MSFT is selling xbox at a significant loss but their strategy is to make it up
on software licensing. Now whether that business model will hold water
is a complete different story, but that doesn't change the fact that the
model will affect the company's pricing strategy.

I'll just throw these out as a complete hypotheticals, maybe they plan on
enabling iChannels and send us PPV content at night so they need a
bigger user base to become a major PPV market player. Maybe they
are really going after pause ad market so they need more eyeballs.
Maybe they really just want to clear out existing inventory so they can
tell the studios all the new units we are selling don't have CA and ISS.
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post #119 of 632 Old 05-26-2003, 04:19 PM
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Well the offer on the page does say "While Supplies Last", so I think it is going to be very very easy for them to just tell everyone tomorrow, sorry we ran out a long time ago. Sucks for us I bet!
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post #120 of 632 Old 05-26-2003, 05:12 PM
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Well I took my order number from Sunday and subtracted my Saturday number from it.
42XXXX - 39XXXX = 30000 approx.
Also, as it's been stated a few times, many of these are for multiple units (including mine) :D

Even if I don't get the 15% on the second order, it's still a GREAT deal.

I think I'll both orders active and see what ships and when.
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