The ONE SINGLE ReplayTV / $149 Activation Thread - Page 4 - AVS Forum
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post #91 of 466 Old 01-02-2004, 02:21 PM
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One other thing. As I understand it from PU82 (I think that's the correct user name) All the Replay's that were in stock at CC and the other retailers were purchased from DNNA at the old wholesale price that includes 3 years of service, as advertised on and in the packaging. Why not simply deny CC price protection for each unit sold at $150 for which activation was not paid by the customer? (As was their right based on the terms on the box.)

IF it is true that the mistake was made by CC in dropping the price too early, then let them pay for it. I'd think DNNA would be afraid of pissing off their biggest retailer, but angering the consumer instead doesn't seem too intelligent. After all the consumers complain to CC and the returns, what are the chances they're going to continue to sell ReplayTV anyway?

DNNA and the retailers need to work together to come up with a solution that allows the consumers to get what they paid for - A working replay with 3 years of service, extendable to 6 years for $36.XX.
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post #92 of 466 Old 01-02-2004, 02:27 PM
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Quote:
Originally posted by millwood
Bear in your mind that rptv is likely lossing money right now.
And Replay isn't alone in this. Tivo has yet to get out of the red...

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post #93 of 466 Old 01-02-2004, 02:33 PM
 
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Quote:
Originally posted by Markz2k
they'd be afraid of pissing off their biggest retailer, but cheating the consumer instead doesn't seem too intelligent.
that's why, I think, it takes so long for rptv to yet come out, for the 2nd time around, to say what the final decision would be.

For God's sake, this whole fiasco broke out almost 14 days ago. And one of the major players was silent for almost a week; flip-flop'd three times ("include service / pre-activated" -> "service contingent on price" / deactivation ->de-deactivation / "waiting for a solution next week").

rptv is in between a rock and a hard place: they don't have the financial means to pay CC if indeed CC paid the full price for those $149 units; they cannot piss off CC (tho. they tried until they got wiser and could see two steps down the road); they cannot refuse serivces to the consumers because they would sue.

indeed, no way out for rptv.
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post #94 of 466 Old 01-02-2004, 03:05 PM
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Quote:
Originally posted by Crrink
Well, the company did offer to provide service at a price I am willing to pay. I'm just trying to stop them from changing their minds retroactively, that's all.
We already agreed to terms of a continuing relationship - terms I'm happy with, and terms I expect to be honored.
There's no question that DNNA and some of their retailers really dropped the ball on this price changing debacle, and I've been quite outspoken about how I felt regarding their lack of public response right out of the gate. I've also stated in no uncertain terms that their "best" response after the fact would be to let these errors go and cut their losses. That would've been even less harmful had they been on the ball and taken public action immediately. Their unfortunate situation was nothing but exacerbated by their lethargic response.
Quote:
Once this issue is sorted out, I expect that my contact/relationship with the company will be basically nonexistant.
Unfortunately, it's hard to know what the nature of the service agreement with ReplayTV will entail. Your Replay will check in with the mothership every night on the average. They can roll out software "updates" at any time that have the potential to significantly change the behavior of the Replay box. Most of the changes improve the way things work but some have been known to introduce problems for some. They do have a little continuing leverage over us in this regard.
Quote:
I won't respond to your comment about getting on with life, as I'm trying to keep these posts civil.
You're right - I apologize for that ill-placed comment. I hate it when I "speak" before thinking! :o I'm afraid my disappointment in DNNA has clouded my thinking.

Enjoy,

Tim
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post #95 of 466 Old 01-02-2004, 03:21 PM
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tluxon,
Thanks for the thoughtful response.

Yeah, I do realize that my RTV will have an umbilical to the mothership, but I would expect that if they bother to keep the service going, they'll do what they have done, and what TiVo does, and do more good than harm, for the most part.

That is one of the really bothersome things about the way DVR's are set up - there's always the possibility for the parent company to significantly alter the way your unit functions. Whether it's RTV and putting ads up while you pause, or TiVo sending extra advertising your way, there's not a whole lot we can do about it.
The benefits of having a DVR make this risk worthwhile to me, but I still, way in the back of my mind, worry that someday some spam company will acquire TiVo/Replay and all I'll get on my boxes are advertisements for "The real Viagra without a Doctor's prescription!"

I don't know, things might've been different if DNNA had fallen on their sword in the beginning and apologized for the whole mess, but they didn't. They were quiet, and then tried to take the hard line, and that irritates me.
I'm not saying I definitely would've just returned my RTV if they'd been nicer, but I certainly would've been a lot more likely to than I am now.

I believe that what they're trying to do is illegal, but if they have a legal out and they use it, I won't be bitter toward them at all. I very likely won't be a customer, but at lest you guys won't have to put up with me posting here anymore if that happens :D

Anyway, I'm rambling OT, so I'll stop now.
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post #96 of 466 Old 01-02-2004, 03:26 PM
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Quote:
Originally posted by civy
I agree! I would love to see what 'these' people say after their 'old' $250 lifetime service goes to 'Additional Fees Now Required' after purchase. Would they quietly pay another $299 and say 'Thank You' to replay?
Civy,

I paid my lifetime. Three times for three units. People who bought the $149 units paid nothing for the lifetime.

So, if Replay says, "pay another $299" I can show them my receipt and not worry about it. I don't rely on pricing mistakes to get the stuff I own.
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post #97 of 466 Old 01-02-2004, 03:36 PM
 
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Quote:
Originally posted by melduforx
Civy,

I paid my lifetime. Three times for three units. People who bought the $149 units paid nothing for the lifetime.

so you got the best deal available then, and the $149ers got the best deal available now. their paying less doesn't in any way shape or form makes them "lesser" rptv customers. They have the same rights as you do.

Quote:
Originally posted by melduforx
So, if Replay says, "pay another $299" I can show them my receipt and not worry about it. I don't rely on pricing mistakes to get the stuff I own.
you can do that because the contract between you and rptv is legally binding. The same contract between the $149ers and rptv is equally binding. so they just have as much rights to refuse rptv's demands for additional payment, as you do.
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post #98 of 466 Old 01-02-2004, 03:38 PM
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This comment to the article posted at http://www.gripe2ed.com/scoop/story/...2/24/14241/702 is kind of interesting:

i contacted: John Muscari +1-212-388-1400 ReplayTV's media/pr guy he said, "a press release will go out next wk and although I won't say in writing I can say the consumer will be pleased"
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post #99 of 466 Old 01-02-2004, 04:01 PM
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Wow, out of all the responses on both sides, this reply sure does read like sour grapes.


Quote:
Originally posted by melduforx
Civy,

I paid my lifetime. Three times for three units. People who bought the $149 units paid nothing for the lifetime.

So, if Replay says, "pay another $299" I can show them my receipt and not worry about it. I don't rely on pricing mistakes to get the stuff I own.

Have a nice day, GizmoZilla
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post #100 of 466 Old 01-02-2004, 04:18 PM
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I felt the same way when 6 house down, section 8 people move into the same neighborhood for 1/8 the cost I pay. :D

WeÂre doomed. It will never work
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post #101 of 466 Old 01-02-2004, 04:28 PM
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Sorry if this is off topic, it's gotten confusing as to what this thread is really about anymore.

I've had a slightly different experience in the puchase of my first replay and I think it might shed some insight as to the communication problems that are long running.

I did not purchase a 5504 after 12/17. I did a lot of research on the net and found Replay to be a bit too expensive compared to Tivo - though I really liked the features better. So I went to buy a Tivo on 12/12 from Circuit. When I got there I found that they had a 5080 for only $50 more than a Tivo series 2. That was all I needed to know so I switched back to the Replay. The thing that got me in the store was the activation. The price tag on the shelf said "3 years Activation included", the brochure for Replay next to it said $12.95 a month, and the sticker on the box said $9.95 a month. I spoke with 4 diffrerent sales reps and none of them could tell me how much (if anything) per month I'd have to pay. Finally with a fifth salesman he called another store and they didn't know - but suggested he call Replay. So he did and Replay told him it would be $12.95 a month. Fine great I'll take it. I got it home, hooked it up and activated it for... $9.95 a month.

After speaking with no less than 7 people and reading 3 different price tags - no one could answer the seemingly simple question of - how much is this?

I'm not surprised that just a week later all hell broke loose. Who's to blame? According to this thread it might be DNNA or Circuit City or me. I think it's probobly a little bit of all 3. I just wanted to get a present for my wife for christmas. I get wrong information all the time from places like CC. If I had a quarter for everytime... well you get the point. Stuff happens. Life goes on.
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post #102 of 466 Old 01-02-2004, 04:41 PM
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That really is the crux of the problem. No one really knows.

Back before SB started charging subscription fees on the 4500s, I had a friend tell me he wasn't considering ReplayTV, because some store guy told him he'd have to pay a subscription cost, which up to that point, was clearly false.

There's a lot of disinformation out there in the best of cases. Changing from one plan to the other (subscription vs bundled) three times in 2 years; twice in one year - just adds to the confusion.

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post #103 of 466 Old 01-02-2004, 04:41 PM
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Crrink and others:


I agree with you that ReplayTV, the retailers, or some sort of hired merchandisers made a huge mistake.

I also agree with you that if you called replay before purchasing, and they confirmed the units came with activiation, then you are absolutely right. Replay should make good on its promises.

Crrink, if this is actually what happened to you, I agree 100%.

I know there exists a bunch of people out there who bought a Replay with the intention of profiting from an error.

It is those folks who are " bad".
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post #104 of 466 Old 01-02-2004, 04:54 PM
 
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Quote:
Originally posted by protopunk
It is those folks who are " bad".
the point is that we shouldn't stereotype others. They are people who try to profit from these. But that doesn't mean every and each one of us is trying to profit from these.

However, putting that aside, i don't think there is a legal argument from not to providing services to those who are trying to profit. being morally correct has no bearing on being legally correct, tho. we wish they are one and the same.
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post #105 of 466 Old 01-02-2004, 04:54 PM - Thread Starter
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There are very few people in this forum who are completely irrational (even icecow makes sense some times :) ). And even the strongest opinions here are pretty capable of empathy...

Quote:
I know there exists a bunch of people out there who bought a Replay with the intention of profiting from an error.
The Replays that are on eBay I think are a good example of this, personally... This is the "I should make $200 on Replay's error" crowd.

Remember, it's just television...
Planet Replay: http://www.planetreplay.com
Do you VUDU? http://www.planetvudu.com
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post #106 of 466 Old 01-02-2004, 04:55 PM
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Quote:
Originally posted by protopunk
...I know there exists a bunch of people out there who bought a Replay with the intention of profiting from an error.

It is those folks who are " bad".
You mean like all those fatwalleters who are asking what "lie" they need to tell Replay to get their unit re-activated? Yes, this is the part that leaves the bad taste in my mouth.

Those who indeed asked multiple sources - especially ReplayTV - deserve much better treatment. Unfortunately, for DNNA to do the most honorable thing, many "bad" folks will also be temporarily enriched. These are the ones who are going to be a little tougher to help when they come here seeking help.

Tim
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post #107 of 466 Old 01-02-2004, 05:26 PM
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I was cautious about this deal until I called ReplayTV themselves on Dec. 18. I called the customer support line (India) and asked if the 3y activation with the 5504 replaytv units for $149 was for real. They said that yes for the units at Circuit City, there was a pre-christmas promotion with 3y activation included. They said if you got a box with the green sticker, you were good to go. That induced me to drive over one hour each way to buy one from the only CC in my state that still had them in stock (direct delivery was not available). At CC all I did was go up to the desk and pick up the package, nobody came up to tell me activation was not included. The CC website said 3y activation was ncluded when I placed the order. I'm surprised some of you think I did not pay for the activation, I really did try to get all the the facts before I made the purchase and the terribly long drive. If ReplayTV reps themselves were saying activation was included, what more research can the customer do???
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post #108 of 466 Old 01-02-2004, 05:34 PM
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Don't know if this is related to the debacle under discussion, but I tried to buy a 40 hr today, and all 3 Circuit City stores in my area are sold out. I also stopped by one of the larger Radio Shack stores and the sales guy told me "we don't sell them anymore." (I don't really believe that -- figure he was ignorant or just out-of-stock).

I'm sort of glad I didn't find one. I had it my mind that the service was $10 a month but I see it's gone up to $13. Given that, I think I'll get a refurb with lifetime off the website. Seems like the economical way to go.
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post #109 of 466 Old 01-02-2004, 05:56 PM
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I had the same questions over the last 2 weeks. I called ReplayTV 2 weeks ago, they confirmed my used and new units were activated (think something like 250+150). I even registered with ReplayTV. But these simple facts do not sway the people who appearantly paid more for their units.

Today ReplayTV reps said I am indeed activated again, but this is after they arbitrarily deactivated my units earlier in the week. I asked for email confirmation on the specific terms of my activation. They original said they would send it this morning. After calling back every ~ 2 hours, total of 4 calls, still no email. The only thing that happens is they ask for more 'information', and appear VERY reluctant to provide anything in writing.

This does NOT inspire any trust or confidence in ReplayTV. ...My guess is their lawyers are covering posteriors/ running the show, in preparation for inevitable lawsuits & investigations. Hope everyone keeps good records/ documentation and filed appropriate complaints with AG, etc. Don't be lulled by current reversals!!!

Steve
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post #110 of 466 Old 01-02-2004, 06:01 PM
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Quote:
Originally posted by jleavens POST#1 in this thread
This is it. Post factual information here, no personal attacks or simple opinions.
Quote:
Originally posted by protopunk POSTS#74, #79 & #103 in this thread

I got a 5508 for $149.00! What did I do? I returned it because it was dishonest to keep it....

my parents raised me well. ...

most of those whining about this are selfish people trying to get something for nothing. ...

It is foolish to rip them off ...

Our society is so rife with individuals who think that they are owed something for nothing. And when they don't get what they think they deserve, they turn to attorneys.

I'm entitled to my own opinion.

Perhaps you feel guilty because you are trying to get something for nothing.

I know there exists a bunch of people out there who bought a Replay with the intention of profiting from an error.

It is those folks who are " bad".
I guess all of those things you state are to be considered "factual information" and not "personal attacks or simple opinions"

It's nice to see that you paid such close attention to jleavens' post that started this thread.

HAND
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post #111 of 466 Old 01-02-2004, 06:06 PM
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At the very least, we need to hear something from DNNA by the 15th because Radio Shack's return policy is only 30 days. Knowing that DNNA has reactivated all previously deactivated units, if they keep that activation beyond the 30 day return window and then decide to deactivate them yet again, there is no recourse at all for the consumer. The line "return it if you don't want to pay the activation fee" will no longer work. I suspect, as Justin's post alluded to, that we'll hear something next week.

We'll see...

Runny
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post #112 of 466 Old 01-02-2004, 06:11 PM
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I buy and resell a lot of stuff on ebay - yes, to make a profit! I think thats what it is all about.
No, I didn't buy any replays. I was out of town skiing and missed the whole thing.
Making a profit on ebay is not a sin. Some people just don't know what they have and give it away.
However, whin something doesn't go right, and I have to eat some merchandise, I cheerfully refund a customer's money and take my lumps.
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post #113 of 466 Old 01-02-2004, 07:18 PM
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Quote:
Originally posted by millwood
so you got the best deal available then, and the $149ers got the best deal available now.
What you got wasn't a "deal", it was a pricing error.

So look, this is wayyy off topic, and a moderator can delete it, but here goes...

Every response to one of my SNAFU posts has read something like, "You're just angry because you didn't get the good deal like we did."

Guess what, I'm not.

The point I keep trying to make is that I'd glad pay what I paid or even more to get this technology. Nobody is forcing anybody to buy this stuff, so I'm really not sure why people get so upset over it. I buy it because I like the stuff. It's worth $500 to me. It's worth twice that much to me.

It looks as if, from the snippets that have been released, activation is going to be enabled on all of these units. Everybody should calm down. I vow to not post anymore to this thread. (I can already hear the cheering...)

Now back to my paused Fiesta Bowl game.
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post #114 of 466 Old 01-02-2004, 07:27 PM
 
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Quote:
Originally posted by melduforx
What you got wasn't a "deal", it was a pricing error.
not according to rptv's csrs; nor their website; nor the retailers; nor the product packaging; nor the letter inside of the product; etc., etc.

Did you do as much due diligence when you paid 499 for yours? how did you know that it wasn't a pricing error then? How did you know that it shouldn't have been priced at 4990?

giving your commitment to pay rptv's cost of providing the services, they may very well take you on that offer, :).
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post #115 of 466 Old 01-02-2004, 08:33 PM
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Quote:
Originally posted by zeromorph
Sorry if this is off topic, it's gotten confusing as to what this thread is really about anymore.

I've had a slightly different experience in the puchase of my first replay and I think it might shed some insight as to the communication problems that are long running.

I did not purchase a 5504 after 12/17. I did a lot of research on the net and found Replay to be a bit too expensive compared to Tivo - though I really liked the features better. So I went to buy a Tivo on 12/12 from Circuit. When I got there I found that they had a 5080 for only $50 more than a Tivo series 2. That was all I needed to know so I switched back to the Replay. The thing that got me in the store was the activation. The price tag on the shelf said "3 years Activation included", the brochure for Replay next to it said $12.95 a month, and the sticker on the box said $9.95 a month. I spoke with 4 diffrerent sales reps and none of them could tell me how much (if anything) per month I'd have to pay. Finally with a fifth salesman he called another store and they didn't know - but suggested he call Replay. So he did and Replay told him it would be $12.95 a month. Fine great I'll take it. I got it home, hooked it up and activated it for... $9.95 a month.

After speaking with no less than 7 people and reading 3 different price tags - no one could answer the seemingly simple question of - how much is this?

I'm not surprised that just a week later all hell broke loose. Who's to blame? According to this thread it might be DNNA or Circuit City or me. I think it's probobly a little bit of all 3. I just wanted to get a present for my wife for christmas. I get wrong information all the time from places like CC. If I had a quarter for everytime... well you get the point. Stuff happens. Life goes on.
Why on earth would you think that you deserve any blame in all this?
I think that even the RTV users who call me a thief would agree that you tried your best to find the answer to your question.
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post #116 of 466 Old 01-02-2004, 10:34 PM
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Quote:
Originally posted by Crrink
Why on earth would you think that you deserve any blame in all this?
I think that even the RTV users who call me a thief would agree that you tried your best to find the answer to your question.
Some people may think I should share the blame - I know because that's one of the biggest accusations in this thread. Accusations of people being too naive or not doing enough research before buying - not knowing that a Replay with 3 years activation would have been worth more.

Where is the line? Would it have been enough for me to go in and just pick one of the signs that had the activation price? How many people do I need to talk to? How much research on the internet do I have to do before I've done my part? I just wanted a gift for my wife - so why shouldn't I be able to go into a Circuit City having never even heard of Replay TV and have a knowledgable employee can introduce me to a whole new amazing technology called a "PVR"?
Am I expecting too much of the employees of Circuit City to know all of the contract details of all of their equipment including any last minute changes the parent companies decide to make during the busiest time of year, especially considering 1/3 of the employees are only working there for the duration of the Holidays? Or do I just blame the parent company for seeing their Holiday sales tank and make a quick last minute decision to boost sales?

I have read blame falling on everyone in this forum, from the consumer to company. Everyone wants to point fingers and find the exact point of failure. Yea, mistakes were made but they were SIMPLE mistakes. I didn't do enough research, Circuit City didn't inform their employees well enough and someone at Replay forgot there were stickers on the boxes! SIMPLE.

I know, it sucks, it really does. It's a Holiday bummer. No one is trapped here though. Regardless of who did what wrong there is an out still and if people are that worried they should take that out and return the units. What have people really lost here? Lost out on a chance of what appeared to be a really good deal? Like I said, Life goes on.
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post #117 of 466 Old 01-03-2004, 12:55 AM
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For those who aren't following the FW thread, there's a link that people here might find interesting:

http://www.classcounsel.com/

Quote:
Welcome to Green & Jigarjian LLP - National Class Action Attorneys

We represent consumers and investors in class actions and complex litigation throughout the United States.
Halfway down the page:

Quote:
ReplayTV - Green & Jigarjian is investigating claims that ReplayTV represented that its new model receivers included three years of service in the purchase price of $149, then canceled the service claiming it was a mistake. If you purchased a 5500 Series Digital Video Recorder (DVR) distributed by ReplayTV and you are unhappy with the service, please contact us.
Let the personal attacks & simple opinions continue...
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post #118 of 466 Old 01-03-2004, 01:17 AM
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Just pray that lawyers don't get involved. If they do, we are all screwed.
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post #119 of 466 Old 01-03-2004, 01:48 AM - Thread Starter
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At this point, I realize that there's no way I can just tell people to stop talking about this...

As long as it stays in this thread and is not personal or flaming, whatever.... knock yourself out.

Remember, it's just television...
Planet Replay: http://www.planetreplay.com
Do you VUDU? http://www.planetvudu.com
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post #120 of 466 Old 01-03-2004, 03:46 AM
 
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Quote:
Originally posted by RChobby
Just pray that lawyers don't get involved. If they do, we are all screwed.
there isn't much we can do to stop that. However, rptv still has a chance but it is looking dimmer and dimmer by the minute.
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Closed Thread ReplayTV & Showstopper PVRs

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