I know this is my first post, but I found this site when I was deciding where to order my theater seats. I was very leery about 4seating.com after reading this thread, but took a leap of faith and ordered my seats 10 days ago.
I have to say I have been MORE than pleasantly surprised. The chairs we ordered were $150 less than anything we could find comparable. They shipped in two days, as promised, and we received them yesterday...nine days from order to delivery!!
The chairs were in excellent condition, and were exactly what we expected...good buy for the money and excellent customer service from 4seating.com
I will also add...our set up is a little different. We are fulltime RVer's and dimensions were VERY important to us, as we have a very limited space and the chairs needed to be exactly as described. They were and we are very happy with our choice!
If I could figure out how to get the pics off my phone to my computer I will post here...
I ordered 4 of the Seatcraft 12006 seats last Monday 2/24. I ordered by phone because I wanted to check their inventory and know what to expect. I ordered brown manual seats but received a call back Tuesday that they only had 3 brown seats but offered black with power at no extra charge. That worked fine for me since it saved $400 and these also included the under seat lighting. they shipped as they told me on Wed. and delivered on Friday with no problems at all. By Sat. we had them installed and ready to go. I was a little worried with all of the bad reviews I had read but my experience was great. To order on Monday and deliver on Friday was better than expected and the seats work great.
I ordered a power recline 4 seat center love seat configuration Venetian on Labor day. I got notification of shipment on the 9th. Tracking showed it was picked up on the 8th. On the 10th it reached AZ. On the 11th it reached TX. Once it reached Houston went into limbo. It actually didn't say it reached Houston. It said "Trailer enroute at RCV'G AGENT" on the tracking page on the 12th. Since I'm alone with no help (just moved here, and my kids don't count as help even though they think they do), and don't need more boxes or pallets (you should see the boxes I have pilled up), I paid for the white glove service. So, I didn't worry at first.
When I didn't hear anything, I called Roadrunner on the 16th. I was told it was en route to the delivery agent and I was asked for my number and told I would get a call back. I'm sure you guessed, but that didn't happen. I also noticed that day another "Trailer enroute at RCV'G AGENT" entry. On the 17th, I called 4seating, and the customer support agent told me to be patient that it was on its way to the white glove service, and they would call me. She gave me the phone number and order number for the WG service. They said they had not received it yet. On the 18th I was told that it was there, but it would take a few more days to process the paperwork. Fine, lie to me while you try to find it. They were diligently stamping "Trailer enroute at RCV'G AGENT" on the tracking information to make it look like something was going on. It was not every day, but it was stamped 4 times. On the 19th they admitted it was lost. On that same day they placed a backdated entry showing it arrived in Houston and was unloaded on the 11th.
At that point I decided to contact 4seating.com again. I looked online and saw Alex's email listed as the General contact. I sent an email on the 22nd reporting the issue I was having with the Roadrunner, and asked if he could help. He responded by copying me on an email on the 23rd requesting information on the shipment and what would be needed to file a claim and reship. The next day I got a confirmation of a second order being prepared for me. It was picked up on the 26th, and made it to Houston on the 30th. I called this morning to find out it was still sitting on the dock, but they scheduled it to go to the delivery agent tomorrow. I'll call the agent tomorrow and see when I can get delivery here. I doubt I'll get it until Monday.
In the meantime, they found my original shipment. According to the delivery documents, 3 of 4 boxes were crushed. 1 chair was torn. 2 chairs were scratched.
If I had the whole thing to do over again, I would have involved Alex much earlier. At the time I was so busy with work, I didn't really realize how much time was passing. I emailed Alex on Monday night, and his response was on Tuesday morning. We exchanged several emails, and he was very courteous and helpful. I had read a few threads about 4seating.com, and was not looking forward to contacting them, but I've been very pleased with they way this was handled on their end. Can't say I think much of Roadrunner. When I called today I was basically told, yes they have it, but the driver has already left, as if it was no big deal. Whatever, it's not worth getting angry over.
Alex said he's over their dedicated customer service team. Considering how responsive he was, I'd order from them again.
I'm scheduled for Tuesday delivery. It's now out of Roadrunner's hands. I feel relived.
I'll post again after I get delivery and have a chance to inspect everything.
Last edited by chipgl73; 10-03-2014 at 02:44 PM. Reason: update delivery info
OK, now a quick review of the seating. First, I'd like to say I'm happy with the seating. Feels good, looks good, and everything functions well. Now, for what I'm not thrilled with. To repeat what I said above, it is 4 seats, center love seat, lighted cup holders, floor lights, power seats. First, these seats are not connected to each other. NP, there is a place to connect brackets on the bottom. A trip to Lowe's can fix that. Still, brackets should be an option on the order screen. I expected them to be connected after being set up. I'd have paid for the bracket. I noticed after the fact someone else had the same issue and called to order brackets. Next is the arm arrangement and function. If you are sitting in the seats, the left most seat has two arms, the next seat has no arms, the next two seats have 1 arm. The reason is that the controls are on the right arm. This is a mistake. There should be two different arms a right arm with controls and a left arm with controls The left two seats should have left arm controls and the right two seats should have right controls. Because they don't, the armless seat has a lever down between the two middle seats to activate the power seat, the seat to the right activates the floor lights for that seat, and the seat to the left controls the lighted cup holder. That is annoying as heck, especially since that is THE seat that I had decided was going to be mine. No way, my seat is now the one to the right of that one. I get it, it is cheaper to make all arms the same, but it really can't cost that much to have a left control arm and a right control arm depending on where the seat is. With all the different ways to configure these seats, it seems like this would be useful. I'll also say I chose a 4 chair center love seat arrangement over a 5 chair center couch arrangement for this very reason. It's my fault for not making sure it worked the way I expected it to. When the warranty is over, I'm going to make a little modification to the way this functions.
Now, for a plus. The three seats with power controls on the arms have USB ports for charging. That was unexpected and makes me very happy. I can plug in my PS4 controller when the batter gets low. The lighted cup holders and floor lighting can be turned off, but the lighted control for the seats cannot. Probably not a big deal, but I'll see when it gets dark. The floor lighting is cool, but I might disconnect it (just a DC barrel connector) as it throws a lot of light on the TV, and I really just want the cup holders lit. That would make one of the cup holders on the two arm chair not work as it is in series with the floor lights, but I can fix that. Who knows, I might not even care about the lit cup holders.
The chairs are comfortable and feel like I should be able to get years of service out of them. My plan for these seats is to serve me as my primary seating until I build a house with a theater. Then these will go to the back row, which should make them last even longer. The cup holders on these seats are nice. If you see complaints about the cup holders or see the pictures on Seatcraft's site that look ugly, those are the old cup holders. Alex told me all Seatcraft seats use the same nicer cup holders now. That is a major plus. I got a free accessory with my order, and chose the neck pillow. I like it. Wish I had ordered 3 more. The seats came with tray tables. The tables are nice, but if they are over your leg, they block the cup holder. If they are pointed out, they do not. The power option is a must, and that applies to any brand of seat. I love being able to set it to any position and have it stay. Manual recline is not even close to being worth the savings. Don't do it. Get power. BTW, speaking of power, there were 7 items to plug in with this seating. 4 power supplies for the chairs, and 3 for the LED lighting (armless chair shares LED power as explained above). They offered Aura Pro bass shakers, but I found them much cheaper elsewhere. I'll set those up soon.
So, that's it. I'm going to get my kids now. They don't know it showed up today and have been more impatient than I have. I have all the LEDs turned on for them to see when they walk in, and it looks really really cool. The shades are drawn and the living room is glowing blue.
The funny thing is, it cost $125 more for them to remove the arm and put the lever in.
I know they are trying to reduce costs and make everything efficient, but it would be worth paying more to get it right. Personally, I think they should have sent the arm they removed with the shipment. It has a spare cup holder and the switch I want in it.