My experience with Roman from rtheaters purchasing my HT seats was outstanding. Let me start mentioning I live in México and building a project like this is not an easy task, it is very hard to find this items down here and if you find them the price will be super high, so I went for the search and in AVSforum I saw people mentioning the great experiences they had with Roman, so I took a chance and how lucky I was, he is an example of great customer service, I sent an email and he responded in less than 5 minutes with a complete quote and recommendations for my project, this included different price options and setups, warranty, shipping etc, at the beginning I thought it was a program answering because of the speed but reading the response with so many details and tailored for my request I understood it was a real person helping me, after a few email conversations about the size of my room I selected the fusion line. Being down here it was difficult for me to get the money to Roman but his infinite flexibility helped me get the appropriate method. He went as far as creating an special parts replacement warranty that matched my location and shipping challenges, going thru customs etc.
Roman did an special second test for my purchases making sure that all chairs worked fine because once it crosses the border would be a pain and extra expenses to exchange anything, I have to say all seats arrive in excellent shape and work perfectly. They were very easy to assemble.
The seats are great quality, very comfortable and beautiful, I'm 1.8m height and 82kg and seats are perfect for me or anybody bigger, my kids love the almost horizontal position of the recliner, the actuator operation is very smooth. I'm very happy with these seats.
Overall I recommend anyone purchasing HT seats or any other HT equipment to connect with Roman, my experience is excellent he is very responsive an has very good quality products, I can say his prices are very competitive, and his customer service is outstanding.