Thank you for your feedback, and sorry that the chairs did not meet your expectations.
As you already know and probably agree with me, certain things like comfort are very subjective. We often get used to our old furniture, and then, when we get a new one, and it has a different feel we get disappointed. I would ask you to give it some time. You may change your opinion after a while when you get used to the new chairs. I also think that if you look around you will see that the chairs with all the features they come with, actually represent great value for the money paid. Now, I never marketed these chairs to be “Rolls Royce” of the Home Theater Seating, but you are not paying thousands of dollars per seat, either.
Last, but not least, regarding the “hype” here – I always welcome any feedback, whether it is positive or negative. I’d like to hear what people do not like, and what can be improved. At the same time, I wanted to mention that we have shipped over 7000 chairs since we started in 2011, and Escape is our bestselling model. As you can see here (and this is an independent public forum), and in some other places the feedback is very positive. Of course, there is always going to be someone who would not like one thing or another, and there is no perfect chair out there. People are too different, and their opinion are very subjective…
I do recognize that this is your opinion, and it is great that you are sharing it with others, but I again ask you to give it some time and see if it changes in the future
Ultimate Home Entertainment