Like many people looking at this post I was wondering who to place my seat order with. On December 14, 2012 I placed my order with theaterseatstore.com for $3600 worth of Lane furniture. I had read many good and many bad reviews of ordering with this company. When I placed my order I was told I would receive my shipment within 10 to 21 business days which would have been a received shipment of January 28 to January 14. A couple days before Jan. 14 I sent a chat message stating I had not received a call from the shipping company and asking if my order would ship on time. I was told Lane was back-ordered on my seats and they would ship January 16. On January 18 I still had not received a call from anyone and contacted theaterseatstore.com about my order and was told it was delayed again and would now ship Jan. 30. I was not happy that my latest update put my order arriving about a month later than the LATEST arrival I was given when I ordered.
January 23 Update: I have still not received my Lane 222 End Zone seating but I did receive an e-mail (he actually tried to call but I have been out of town all day) from Chris Fawcett, Customer Service Director, apologizing for the delay. He has changed my shipping to FedEx Freight Priority and included a stain protection plan. The apology he gave seems sincere and though I obviously am not happy my order is arriving so late I appreciate that someone is actually acting on my behalf now. The people I have had communications with at theaterseatstore have all been friendly and professional, and while I understand mistakes and delays do happen the lack of communication has probably been their biggest weakness (why should a customer have to initiate the communication when there is a problem with shipping dates?). I believe most of my shipping issues have been due to Lane Furniture but as a retailer you have to stand behind the actions of your suppliers. I feel much better about this situation today than when I originally posted this, and appreciate the communication and action being taken by Chris to try and make things right with me. Will try to update this post to let everyone know how this turns out and also about how well I like the seats.
Feb. 8 Update: I'm a bit behind on my update but I did receive my seats on January, 28. They arrived at my local FedEx Freight warehouse almost immediately (Saturday Jan. 26) but they were not going to be able to deliver until the following Thursday so I elected to take a truck and trailer and pick them up at the warehouse on Monday. Chris Fawcett came through on his word that I would have them before Super Bowl. While I would definitely say this was a very frustrating experience over all I do appreciate Chris for doing the right thing and trying to make it better.
The seats arrived in good shape and I am very happy with them so far. As a heads up to anyone who orders these (or any seats this large) be prepared to work with them a bit to get them through the door and into your house. They came fully assembled and are large and heavy, which I love, but it does make them a little difficult to maneuver through a door way. Easiest way I found was to unbox them outside lay them sideways onto a 4 wheel furniture mover and caddy corner them in. Also, my seats looked like they should "attach" to each other as the unfinished sides have a type of "flap". Turns out they actually just sit side by side with nothing physically attaching them (though they look like a single unit after setting up this way).