This is my first post on here. I own an online AV company which I wont mention the name of because it is against the rules and Im not here to promote business. I simply would like to give my opinion on the new theater seats we purchased for our new office lobby.
I did a lot of research and spoke with many industry professionals & other AV dealers before making my purchase and I even went against my gut when making this purchase.
After looking around quite a bit we settled on Seatcraft Venetian seats. We thought they looked nice and with the LED lights (although counter productive when watching a movie because it adds additional ambient light to the room) it would be very ecstatically pleasing for customers who might stop by the office.
After doing my research I found nothing but bad reviews about Seatcraft as far as the quality of the products, shipping issues, and the nonexistent customer service. All these issues would normally steer me right away from making a purchase but in this case I wanted to give it a shot. I found the Venetians on Theaterseat and the look of the website worried me a bit, being in this business there are certain things that are red flags. Also the live chat they have never seemed to be working or it was always offline. So I figured I would send an offline chat to test it and see if I got a response. Sure enough Patty emailed me back answering all of my questions. I was satisfied with the customer service and made the decision to order the seats through them. They were offering a special at the time so even better for me. I ordered a straight row of 3 black manual recline with the LEDs. Patty informed me that I would have my tracking number within a couple of days and that they would be shipping direct from the Seatcraft warehouse in CA. Sure enough within a couple of days I got my tracking number and now here is where I started to worry. I read review after review of the seats not being packed right or being damaged in shipping.
Well I honestly couldn't be happier with the seats. They arrived packed very well and secure, there wasn't a mark on them and the order was shipped complete. They were very easy to set up and are very comfortable to sit in. The bonded leather is a bit noisy but its not a big deal. I have included a couple pictures below, I wish I got a picture of them packaged up but I was eager to check them before the driver left and he didn't look like he wanted to stick around.
Anyway, I just wanted to post a positive review of Theaterseat and of SeatCraft.