I received the HT Designs Southampton Leather match sectional today in a 3 piece curved configuration.
It was ordered online during Black Friday sales weekend. The web site was easy to navigate, the chairs were in stock, actually had a price online, and they took Amex. What could be easier. Another vender I was thinking of ordering from required you to email or call for prices, and wanted a check or 3% more to take Paypal. Two red flags for me. YMMV.
The delivery process was amazingly smooth and quite quick for this time of year. The progress of the shipment was listed almost daily on the transportation website, and I was called to set up a delivery in a timely manner. The truck came on time today, 11 days after ordering.
The boxes are big, but they are sturdy and the packaging around the chairs was very good. They all arrived in great shape. After unboxing, and setting up the power cords to a multi strip, one of the three was completely dead. So I called HT Design. The phone was answered promptly and after a couple of unsuccessful easy fix options I was told I would receive a call back from someone who could help me troubleshoot the problem.
I decided to dig in myself while waiting for the return call. I flipped the chair upside down and after checking the wires and connections, I found the plug that goes into the motor was loose, but still fitting onto the motor. Simple fix! So I called back and told them what happened. They thanked me for the feed back as these are relatively new on the market.
Now getting to the chairs themselves. They are very stiff compared to my old Lane marshmallow soft recliners, but stiff when new is usually good news in the long run regarding upholstery. I have past professional experience in the furniture industry so I was impressed that these chairs have a coil spring seat. Everything about these chairs is tight and well done. I see no obvious flaws in the upholstery stitching or in the leather or vinyl itself. The colors match very well, and the leather has a good hand.
Seating comfort is still a little stiff as I mentioned, and the seats seem pitched forward a bit when I first sit in them. But after I use the touch button to recline I can get into a more comfortable position. I will need a neck cushion of some sort as my neck is not supported when fully reclined, my butt scooted all the way to the back for lumbar support and trying to watch the screen. I needed one with my old chair as well. YMMV
These are the first electric motion chairs I have owned and I find getting from full reclining position to leg rest down position to be 9 seconds or so. A lot slower to get out of than my old manual recliners. I actually would prefer manual operation, but it seems most chairs come with electric motors these days. I watch TV in these chairs too, and get up and down frequently. I can see it might bug me sometimes to wait. YMMV.
The recliner touch controls incorporated into the cup holder are very sensitive and I can imagine that I will touch them inadvertently at some point in time. But they are pretty cool looking, operate well and in a good location for convenience. The lighting strip is really good for seeing in the darkened theater. One touch and it's on or off, a very welcome feature for me.
The tables are a nice addition as well as the usb ports. I can charge up the mobile devices and controllers inside the storage arms out of sight but easily acquired and the storage arms are really spacious. I have a load of 3D glasses, game controllers and remotes to store and they all fit perfectly. One small gripe. I have 4 cup holders but only 3 clear inserts. I was told they include one with each seat. But in my configuration I have 4 arms, therefore need 4 inserts. I was told they were trying to get some more from the factory to make up for the missing ones. I will update this review when I get one or not.
Conclusion. I am not easy to please, but I was very happy with HT Designs service as well as the seats themselves. From start to finish it all went super smoothly, and I would order them again.
Thanks HT Designs!