Fusion Escape Chair Issues
I purchased two Fusion Escape Bonded Leather chairs (5206 and 5306) from Roman. This was a major splurge for me and the Mrs. The chairs look great. I am 6'3" and my wife is 5'1". The wife loves how the chairs feel. The headrest is a little low for me if I am sitting all the way back in the seat. The headrest hits me in the back of the neck. Adjusting the headrest up pushing the headrest forward, so if you are sitting up your head is tilted down. Not comfortable. It is fine if you are in a reclining position, though.
By far the biggest issue is with the cup holder control panel. The one on the 5306 started to malfunction. There were a few different behaviors being experienced for no apparent reason nor consistently.
1. No response from any controls.
2. No response from blue controls, but lock button functions.
3. Intermittent response from blue controls.
4. Response OK from controls.
Sometime the chair would fully open on its own and then the control panel would not respond leaving me in an awkward position to try and get out of the chair.
I contacted Roman who has been very responsive. He had me do a lot of connecting, disconnecting, swapping out cup holders, etc. to isolate the problem. The issue I have is that the 5306 chair is not light. To access the control box to unplug the cup holder or to check the connections, you have to tilt the chair forward on its front. This is cumbersome. If this was my wife, she would have a difficult time doing it.
After swapping out the cup holders, not only did the one which was in the 5306 still not work in the 5206, but now the cup holder that was working fine in the 5206 started malfunctioning in the 5306. He advised to swap them back which I did. Now, neither the 5206 nor the 5306 cup holder controls work. Roman is sending 2 replacement cup holders for each chair and a replacement control box for the 5306.
This whole process of me having to do all the troubleshooting and physically replacing parts is a real pain, especially with the chair design. I bought the extended warranty and service. Not sure what the service company is for when I am the one who is expected to remove parts and replace them myself. I can do it, but what am I paying for with the 5 year Montage Furniture Service Protection Plan?
I am posting this as a buyer beware. I guess these high end theater chairs are like having a BMW or Mercedes. They have a lot of nice features, but when they don't work, it is a pain to get it fixed. At least with a BMW or Mercedes, I am not the one doing the repairs myself.
Anyone else have issues with the Fusion Escape cup holder control panels?