Anyone order chairs from furnitureblue.com? - AVS Forum
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post #1 of 10 Old 11-21-2006, 07:22 PM - Thread Starter
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I ordered 4 Palliser Brando chairs and received them recently. Furnitureblue.com was very responsive at first, but now that the chairs have arrived and I have the bad luck to have a couple of problems, they don't seem to be acting with the same urgency. Perhaps my expectations are too high.

Anyone else have experience with these guys?

thanks,
Mat
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post #2 of 10 Old 11-22-2006, 08:28 AM - Thread Starter
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Furnitureblue.com has stepped up and are sending out a furniture repair person to fix my problems (hopefully). Should be taken care of the first week in December.

For thread continuity, I will provide an update once the repairs are made.
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post #3 of 10 Old 06-18-2007, 09:33 PM
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Quote:
Originally Posted by expat0007 View Post

... For thread continuity, I will provide an update once the repairs are made.

Okay, so how did it go?

I was checking out Furnitureblue.com and considering purchasing from them. Any other comments?
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post #4 of 10 Old 06-19-2007, 10:36 AM
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I got my Palliser Brandos from Furnitureblue.com in Sept.
There was a problem with one chair(of seven).It was a factory defect.
Furnitureblue.com was responsive to my needs.It did take a few weeks to locate a qualified person to change the "mechanism"of my chair.A new mechanism was sent and the chair was repaired.
I was very happy with the service and I love my Brandos.
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post #5 of 10 Old 06-19-2007, 12:31 PM
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ordered a sectional through them and had no problems... though that was 3 months ago and i haven't even took the wrapping off them. But as far as getting what i ordered, the ordering process itself, was very good. The person that helped me over the phone was very nice
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post #6 of 10 Old 06-21-2007, 06:28 PM - Thread Starter
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Sorry for not posting this update sooner.

I had a damaged chair that had a twisted frame so that it wouldn't recline properly. I contacted furnitureblue.com and they arranged for pickup and subsequent replacement; I think it took a couple of weeks for the new chair to come.

The replacement chair was as damaged as the one it replaced. At this point I decided to engage furnitureblue.com's return policy. The folks at furnitureblue.com really did try to make me happy -- they offered me a tempting settlement to keep the deal alive, but I lost my faith in Palliser at that point.

I lost about a grand on the experience (return/restocking fee on a row of 5 Palliser Brando chairs) but I don't blame furnitureblue.com. They honored their end of the bargain. I wouldn't buy Palliser furniture again.

To this day, I still haven't bought seating for my theater. I am just about to build the stage/proscenium, GoM the walls, buy a new projector and at that point, I will try to find something. I had a chance to try out some Coaster seats locally and I couldn't believe how solid they felt, so I may go that direction, or try to find a comfy sectional.
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post #7 of 10 Old 06-22-2007, 05:34 AM
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expat0007,

Have you looked into the Berkline HT seating?

Roman
rtheaters.com
Fusion Collection Seating
Ultimate Home Entertainment
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post #8 of 10 Old 04-20-2010, 12:20 PM
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Quote:
Originally Posted by hondo21 View Post

Okay, so how did it go?

I was checking out Furnitureblue.com and considering purchasing from them. Any other comments?

Check out the South East Florida BBB report on Furniture Blue.


Furniture Blue has an F rating with the Delray Beach, Florida Better Business Bureau. We had a damaged reclining sofa delivered on March 23. Furniture Blue was unresponsive so we had to dispute the charge with our credit card. We also filed a complaint with the BBB. Now on April 20, 2010 I got a voice mail from the General Manager. He wasn't in when I called back. We still have a damaged sofa in our family room, but they don't have our money. I wish I had checked out the BBB first!
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post #9 of 10 Old 05-03-2010, 01:57 PM
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I ordered 10 Brando home theater seats for my new theater. Furnitureblue was the most knowledgeable. They helped me layout the design and pick the perfect chair.

The chairs were delivered and installed by their local delivery agents. They were very careful and cleaned up. Everything went without a hitch and within the time frame they quoted.

I now love sitting with the my family and watching in my new theater. I highly recommend the Brando seat in Premium leather. Very smooth and comfortable.

I recommend working with David there.
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post #10 of 10 Old 05-03-2010, 04:33 PM
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It is always suspicious when a members first post is to come to the defense of a vendor with bad reviews. It is hard to assign it any credibility. A picture of the 10 chairs in your theater would increase your credibility along with pictures of your theater construction project.
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