Join Date: Sep 2001
Location: Reston, VA, USA
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Sorry for not posting this update sooner.
I had a damaged chair that had a twisted frame so that it wouldn't recline properly. I contacted furnitureblue.com and they arranged for pickup and subsequent replacement; I think it took a couple of weeks for the new chair to come.
The replacement chair was as damaged as the one it replaced. At this point I decided to engage furnitureblue.com's return policy. The folks at furnitureblue.com really did try to make me happy -- they offered me a tempting settlement to keep the deal alive, but I lost my faith in Palliser at that point.
I lost about a grand on the experience (return/restocking fee on a row of 5 Palliser Brando chairs) but I don't blame furnitureblue.com. They honored their end of the bargain. I wouldn't buy Palliser furniture again.
To this day, I still haven't bought seating for my theater. I am just about to build the stage/proscenium, GoM the walls, buy a new projector and at that point, I will try to find something. I had a chance to try out some Coaster seats locally and I couldn't believe how solid they felt, so I may go that direction, or try to find a comfy sectional.