FOX HD live sports - Stutter or 24p effect - Page 7 - AVS | Home Theater Discussions And Reviews
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post #181 of 405 Old 09-13-2009, 11:58 AM
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I'm wondering if it's even worth calling Time Warner. Every time I call for an issue, the CSR has no idea about anything and they want to send someone out to my house when there's obviously nothing wrong on my end. Anybody have any tips to call and complain?
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post #182 of 405 Old 09-13-2009, 12:02 PM
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Quote:
Originally Posted by mjbanks View Post

I'm wondering if it's even worth calling Time Warner. Every time I call for an issue, the CSR has no idea about anything and they want to send someone out to my house when there's obviously nothing wrong on my end. Anybody have any tips to call and complain?

I sent an email (see one of my posts in this thread) to TWC and they 'acknolwedged' the issue, but nothing definite on a fix or time frame.

Of course, I could have also received a standardized 'copy and paste' reply just to brush the problem aside.

I've sent a followup to San Diego TWC......standby....
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post #183 of 405 Old 09-13-2009, 12:05 PM
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Miserable choppiness.
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post #184 of 405 Old 09-13-2009, 12:08 PM
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Quote:
Originally Posted by videoguy60467 View Post

I can confirm - no stuttering on the DTVPal DVR.

What would be really interesting, is if someone in another TV market with the DTVPal DVR saw the issue.

'Better Living Through Modern, Expensive, Electronic Devices'

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post #185 of 405 Old 09-13-2009, 12:14 PM
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Stutter happening on TB/DAL game. So pissed.
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post #186 of 405 Old 09-13-2009, 12:18 PM
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WTTG-DC (via Comcast of Arlington/Alexandria)
SA8300HD (outputting at 720p over HDMI)
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post #187 of 405 Old 09-13-2009, 12:20 PM
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How many people have actually reported the problem to their HD provider or to Fox?

Can anyone confirm or post replies they are getting that the problem is at least acknowledged and is being worked?
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post #188 of 405 Old 09-13-2009, 12:23 PM
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TB/Dal - Stutter problem
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post #189 of 405 Old 09-13-2009, 12:23 PM
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Check this out.

I'm seeing the studder as each team breaks the huddle and lines up for every play. Easily noticeable when a WR goes in motion. Once they snap the ball the image immediately becomes smooth full motion.

Some sort of selective compression going on here?

Why do we allow Fox to continue to produce such a sub standard product....

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Problem appears on both HDDVR scientific Atlanta 8300 HD) and regular SA HD receiver.
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post #190 of 405 Old 09-13-2009, 12:27 PM
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Can't even watch football or baseball it hurts my eyes so bad. This is complete crap from FOX. Off to watch CBS.

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post #191 of 405 Old 09-13-2009, 12:36 PM
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Quote:
Originally Posted by videoguy60467 View Post

I can confirm - no stuttering on the DTVPal DVR.

Quote:
Originally Posted by Ken H View Post

What would be really interesting, is if someone in another TV market with the DTVPal DVR saw the issue.

None in the Austin, TX area either with the DTVPal DVR. It was really easy to tell if was going to be a problem by watching the ticker at the bottom of the screen during the pre-game. So far, my Vizio tuner is the only one having problems using an OTA signal.

During the TB / Dallas game Fox is having problems with their replays freezing, but the live feed looks fine (sans my Vizio TV tuner)

At no point in your rambling, incoherent post were you even close to anything that could be considered a rational thought. Everyone in this forum is now dumber for having read it.

My Little Theater
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post #192 of 405 Old 09-13-2009, 12:56 PM
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Quote:
Originally Posted by jeffotte View Post

Why do we allow Fox to continue to produce such a sub standard product.

The problem is that most decoders do not have this problem with FOX's stream. OTH one needs to ensure that their stream is as compatible as possible. If FOX has information on what is aggravating these decoders I hope they keep us updated here.

I was going to add the new splicers as a variable but it sounds like this issue was occurring before its widespread implementation.
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post #193 of 405 Old 09-13-2009, 01:03 PM
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Quote:
Originally Posted by Erik Tracy View Post

How many people have actually reported the problem to their HD provider or to Fox?

Can anyone confirm or post replies they are getting that the problem is at least acknowledged and is being worked?

I just left feedback at msn(dot)foxsports(dot)com(slash)feedback
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post #194 of 405 Old 09-13-2009, 01:26 PM
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I've left feedback on the FOX site. No stuttering OTA (WTTG-DT) with a Samsung DTB-H260F.
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post #195 of 405 Old 09-13-2009, 01:32 PM
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I just left feedback on the Fox Sports site as well and also emailed Time Warner.
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post #196 of 405 Old 09-13-2009, 01:40 PM
 
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Quote:
Originally Posted by Erik Tracy View Post

I've switched to the Chiefs vs Ravens on CBS where I get my 'usual' macroblocking on motion closeups.

I'd rather put up with that than the stuttering.

HD is not living up to the potential I expect and pay for.....

You don't have to pay for it...Just go OTA...

FOX looks great as does CBS...No stuttering on FOX Viking/Browns game at all...

OTA
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post #197 of 405 Old 09-13-2009, 01:44 PM
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Called the local Fox Engineer here in Charlotte and he is at the game and the picture and sound quality is bad in HD via TWC and the game is bad for the Panther's.

All Comments made are my own and not of my employer.
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post #198 of 405 Old 09-13-2009, 02:00 PM
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Here's the reply I got to an email I sent today to SD TWC.

Quote:
Dear Mr. Tracy,

Thank you for contacting Time Warner Cable Email Support. I will be more
than glad to assist you today. I really apologize for the inconvenience you are experiencing with FOX.

I completely understand your frustration and that you enjoy watching the
Sunday games. I am really sorry to tell you that we do not have the exact time frame. However, I assure you that our technicians are working to fix it as soon as possible.

We value you as a customer!

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post #199 of 405 Old 09-13-2009, 02:07 PM
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Quote:
Originally Posted by Erik Tracy View Post

Here's the reply I got to an email I sent today to SD TWC.

Here's the reply I just got. Sigh.
Quote:
Dear Mr. Banks,

Thank you for contacting Time Warner Cable Email Support.

I understand that you are not able to view the games on FOX HD as the video is quality is not fine
on all 3 cable boxes of yours.

I apologize for the inconvenience caused, I can certainly understand your concern.

I will be glad to assist you.

I have refreshed the signals from our end. This should resolve the issue. In case it does not,
please reset your cable box.

To reset your digital receiver, unplug the power supply from the back of the receiver for at least
30 seconds. This will force the receiver to reset. If this does not resolve your issue, please let
us know and we will schedule a service call for you.

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post #200 of 405 Old 09-13-2009, 02:11 PM
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Reset the box?

Classic.

Sounds like the Sunday stuckey at your TWC office is using the standard 'fix'.

I left a comment on the FOX website as well.

I'll post the reply, if I get any.....
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post #201 of 405 Old 09-13-2009, 02:19 PM
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Quote:
Originally Posted by Erik Tracy View Post

Reset the box?

Classic.

Sounds like the Sunday stuckey at your TWC office is using the standard 'fix'.

I left a comment on the FOX website as well.

I'll post the reply, if I get any.....

I emailed back and it wasn't very pleasant. I'm debating switching to Direct TV because of this and all the problems I've had with Time Warner with "Channel Not Available" on SDV channels.
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post #202 of 405 Old 09-13-2009, 02:20 PM
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Wow.

I just watched the Cowboys/Bucs game here in Orlando, FL and there wasn't so much stutter.

But now the Redskins/Giants is totally unwatchable.

It's impossible.

WOFL HD, channel 1135, Brighthouse Network.
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post #203 of 405 Old 09-13-2009, 02:23 PM
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Quote:
Originally Posted by VGPOP View Post


But now the Redskins/Giants is totally unwatchable.

It's impossible.

Same here, and I'm in the Giants home market (right outside Albany, NY where they have their training camp).
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post #204 of 405 Old 09-13-2009, 02:27 PM
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Ugh, I thought it was just that I had a broken box. But after googling my problem this thread came up. The Giant's game (albeit blurry at 720p) its just bugging out my eyes with all the jittering....I may have to become a Jets fan just so I don't have to deal with this...
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post #205 of 405 Old 09-13-2009, 02:31 PM
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My 11 year old son walked into the room, sat on the couch, and the first thing out of his mouth was "Wow Dad, the picture is choppy", then he left.

How could Fox NOT know this is a problem?
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post #206 of 405 Old 09-13-2009, 02:34 PM
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This is unacceptable.

Here in NoVa.

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post #207 of 405 Old 09-13-2009, 02:36 PM
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This really pisses me off.

TWNYC SA8300 FOX 705, Giants Redskins, stuttering noticeable on main camera. Just as in baseball on FOX with the center field camera.


This sucks.


And the PQ from that camera blows too.

Larry

I thought we were cool de la?
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post #208 of 405 Old 09-13-2009, 02:36 PM
 
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Gys...The Skins/Giants game is beautiful!!! Why spend money month after month when it is unneccessary??? Switch to OTA and be done with it...You will not get a better or even equal quality of picture from any other source...Read my signature line...

Another option is connecting your cable to a TV or STB that has a QAM tuner built in and most all new TV's have this built in already...Not available everywhere...but pretty damn close to everywhere...the 4 network broadcasts are FREE from the cable co and you do not need the cable box to get HD on FOX CBS NBC or ABC...

You can write letters all day long...You can complain till youre blue in the face...The ONLY thing the cable co understands is $$$...Start speaking with your dollars and cancel and go OTA or use a QAM tuner to see if that helps...
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post #209 of 405 Old 09-13-2009, 02:37 PM
 
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Quote:
Originally Posted by Erik Tracy View Post

My 11 year old son walked into the room, sat on the couch, and the first thing out of his mouth was "Wow Dad, the picture is choppy", then he left.

How could Fox NOT know this is a problem?

The problem is not FOX...
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post #210 of 405 Old 09-13-2009, 02:38 PM
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Quote:
Originally Posted by Splicer010 View Post

Gys...The Skins/Giants game is beautiful!!! Why spend money month after month when it is unneccessary??? Switch to OTA and be done with it...You will not get a better or even equal quality of picture from any other source...Read my signature line...

Another option is connecting your cable to a TV or STB that has a QAM tuner built in and most all new TV's have this built in already...Not available everywhere...but pretty damn close to everywhere...the 4 network broadcasts are FREE from the cable co and you do not need the cable box to get HD on FOX CBS NBC or ABC...

You can write letters all day long...You can complain till youre blue in the face...The ONLY thing the cable co understands is $$$...Start speaking with your dollars and cancel and go OTA or use a QAM tuner to see if that helps...

I live in an apartment complex that have a contract with my cable operator. I don't have to pay for Basic and Standard service and save $60/month.

It's just a game, but I would never switch.
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