Join Date: Oct 2003
Location: Falls Church, VA
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
It's very fortunate for Verizon that I'm not easily dissuaded from switching to their service. I ordered on Monday, had an install set for next Saturday the 21st from 8am-5pm. Two HD DVRs one SD DVR. I tried and tried to get more information on the HD DVR, that it was indeed the 160gb instead of the 120gb they were telling me.
So today I decide to change the order two three HD DVRs. I again ask about the 160gb/120gb issue, at which point they finally offer to give a message to an installer/technician to call me back. An hour later my order is canceled. For an hour and a half I can't get a straight answer, it's either a hardware problem or "some areas in Falls Church can't get FIOS-TV" (Given I'm using FIOS Internet, not a problem I think)
Finally this technician calls me back, at which point I'm informed that it's a franchise issue with Fairfax. Now I know for a fact as everyone else in this thread does that the franchise rights for Verizon passed for Fairfax nearly a year ago. So whether some paper hasn't been signed or if it's just BS, I don't know. He made it clear that they (installers) had no idea these orders were being signed up in Fairfax Co. and that the marketers had no clue what was going on and were severely misinformed about the availability of the service.
Bottom line, I'm either being lied to or they are really, really, really clueless. Clueless to the point where they are still selling a product and signing up installs to an area they still don't have the right to sell to. Bottom line, has anyone else had their order mysteriously canceled or does anyone actually have the service in their home and running in Fairfax/Falls Church? Because if I was getting a legitimate explanation, all the recent NoVA posters in this thread have a rude awakening coming.