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post #19021 of 19049 Old 09-25-2016, 03:42 PM
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Originally Posted by AndreHD View Post
Maybe it differs from area to area? I live in the Comcast HQ, Philly. Premium channels like HBO, SHO, magazine channels such as NatGeo and Discovery were blazing 1080. The Phillies games on Comcast Sportnet were super sharp. A techie looking with a microscope would find some nitpick I'm sure. But I was beyond satisfied. There would be a channel like FOX, that would broadcast the NFL games in a soft 720-ish resolution, but that was their fault, not Comcast. Football on CBS and NFL Network were 1080.

I'll probably wind up getting another FIOS box, but I suspect that it's a slick cost cutting measure that they thought the customers wouldnt notice. Im gonna get the runaround. It's not just the channels. The On Demand is soft and pixely.
Have you tried to stream whatever you wanted to watch on demand? I currently have Comcast(Bucks County) and their on demand and DVR pic quality is soft too prompting me to download network and cable apps and greatly improved video quality.
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post #19022 of 19049 Old 09-25-2016, 03:44 PM
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Originally Posted by aaronwt View Post
Yes Comcast is different in different areas. In my area Comcast generally looks like crap compared to FiOS. But even so I might be switching to COmcast shortly unless FiOS offers me a generous monthly credit to stay. I've been with FiOS for nine years no and the last few years have seen a few extra fees. But my last two year contract ended last week and then they raised my rates by over six dollars. Most for the Regional Sports network fees which I never watch. Now they are almost $6 a month. For channels I never ever watch. Since it pissed me off so much I'm seriously considering leaving FiOS. Now that Comcast has increased their cap to 1TB, Comcast is a viable option for me. I would only have 35Mb/s upload speeds, but at least I would still have 150Mb/s download speeds and much lower prices for a triple play that I'm paying FiOS now. I'll need to make a decision shortly about it.
Comcast upped their regional sports fee too.
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post #19023 of 19049 Old 09-25-2016, 07:13 PM
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Originally Posted by aaronwt View Post
Yes Comcast is different in different areas. In my area Comcast generally looks like crap compared to FiOS. But even so I might be switching to COmcast shortly unless FiOS offers me a generous monthly credit to stay. I've been with FiOS for nine years no and the last few years have seen a few extra fees. But my last two year contract ended last week and then they raised my rates by over six dollars. Most for the Regional Sports network fees which I never watch. Now they are almost $6 a month. For channels I never ever watch. Since it pissed me off so much I'm seriously considering leaving FiOS. Now that Comcast has increased their cap to 1TB, Comcast is a viable option for me. I would only have 35Mb/s upload speeds, but at least I would still have 150Mb/s download speeds and much lower prices for a triple play that I'm paying FiOS now. I'll need to make a decision shortly about it.

so did you ever switch from FiOS to Comcast?...I was in the same boat as far as increasing prices and Verizon refusing to offer any more promotion credits...so I switched to RCN for 5 months (they gave me 2 months free)...then I switched back to FiOS about a week ago to get the new customer pricing...now my rates are lower then what I was previously paying with FiOS and I'm happy...the difference in picture quality from FiOS to RCN is also very noticeable (meaning FiOS is better)
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post #19024 of 19049 Old 01-05-2017, 05:01 PM
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******Update******

I just had Fios installed earlier today and have a couple of questions. I have the 150/150 internet service and HBO Showtime for premium channels. My question is should the Verizon tech replaced my old Optical Terminal Network (ONT)? He used the existing one and just ran cat5e and RG6 from the ONT to the modem/router.

I thought for sure that the ONT would be replaced because it was "an older unit". It was installed around 2012/13 timeframe. I haven't watched much tv yet, but it looks like PQ isn't as good as what Comcast was giving me.

Any opinions on weather the ONT should have been swapped out, I've read at fios forums and have been told by fios sales reps said the ONT would have to be replaced.

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post #19025 of 19049 Old 01-06-2017, 12:28 PM
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Originally Posted by Tweeter2002 View Post
******Update******

I just had Fios installed earlier today and have a couple of questions. I have the 150/150 internet service and HBO Showtime for premium channels. My question is should the Verizon tech replaced my old Optical Terminal Network (ONT)? He used the existing one and just ran cat5e and RG6 from the ONT to the modem/router.

I thought for sure that the ONT would be replaced because it was "an older unit". It was installed around 2012/13 timeframe. I haven't watched much tv yet, but it looks like PQ isn't as good as what Comcast was giving me.

Any opinions on weather the ONT should have been swapped out, I've read at fios forums and have been told by fios sales reps said the ONT would have to be replaced.
Yes. In order to get 150/150 you need to be on the GPON network and you need a different ONT. I just upgraded and they did the same thing.

Can you post a picture of the new ONT?

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post #19026 of 19049 Old 01-06-2017, 04:57 PM
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Yes. In order to get 150/150 you need to be on the GPON network and you need a different ONT. I just upgraded and they did the same thing.

Can you post a picture of the new ONT?
Yeah sure, not at home now but will when I get a chance. I called tech support and Verizon said it was fine, they can tell the type from looking at the model and serial #.

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post #19027 of 19049 Old 01-07-2017, 05:50 AM
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[QUOTE=Tweeter2002;49643449]Yeah sure, not at home now but will when I get a chance. I called tech support and Verizon said it was fine, they can tell the type from looking at the model and serial #.[/QUOTE
Your old ONT was a BPON ONT which is good only to 100 MBS. Above that you need GPON and from what I understand, Verizon is phasing out BPON. I believe if your ONT fails, they will now replace it with a GPON ONT. All good because everyone is now "standardizing" on higher speeds.
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post #19028 of 19049 Old 01-07-2017, 04:10 PM
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[quote=jrref;49655153]
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Originally Posted by Tweeter2002 View Post
Yeah sure, not at home now but will when I get a chance. I called tech support and Verizon said it was fine, they can tell the type from looking at the model and serial #.[/QUOTE
Your old ONT was a BPON ONT which is good only to 100 MBS. Above that you need GPON and from what I understand, Verizon is phasing out BPON. I believe if your ONT fails, they will now replace it with a GPON ONT. All good because everyone is now "standardizing" on higher speeds.
I called and was able to reach a representative that knew what they were talking about. The Rep did confirm I do have a GPON ONT from Alcatel. Model 0211NF.
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post #19029 of 19049 Old 01-13-2017, 09:04 AM
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I had some time to look at the ONT. It was manufactured in 2010, I'm suspicious that it isn't a 150/150 capable ONT. The model # is 0211 as stated by the rep. Not sure if this helps, i'll try and post a pic later on.

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post #19030 of 19049 Old 01-13-2017, 09:11 AM
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Originally Posted by Tweeter2002 View Post
I had some time to look at the ONT. It was manufactured in 2010, I'm suspicious that it isn't a 150/150 capable ONT. The model # is 0211 as stated by the rep. Not sure if this helps, i'll try and post a pic later on.
If you send me a picture that will be helpful. Gpon has been around for a while so it doesn't surprise me that the date could be 2010. Verizon only recently has been standardizing on Gpon.

BTW what speed are you getting with the new ONT?
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post #19031 of 19049 Old 01-13-2017, 10:09 AM
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Originally Posted by Tweeter2002 View Post
I had some time to look at the ONT. It was manufactured in 2010, I'm suspicious that it isn't a 150/150 capable ONT. The model # is 0211 as stated by the rep. Not sure if this helps, i'll try and post a pic later on.

Aren't you over thinking this? Do you get 150 mbps download speeds or at least close? If so, your ONT is working properly. If it maxes out at 100, then it's not the correct model.
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post #19032 of 19049 Old 01-13-2017, 01:10 PM
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Originally Posted by Tweeter2002 View Post
******Update******

I just had Fios installed earlier today and have a couple of questions. I have the 150/150 internet service and HBO Showtime for premium channels. My question is should the Verizon tech replaced my old Optical Terminal Network (ONT)? He used the existing one and just ran cat5e and RG6 from the ONT to the modem/router.

I thought for sure that the ONT would be replaced because it was "an older unit". It was installed around 2012/13 timeframe. I haven't watched much tv yet, but it looks like PQ isn't as good as what Comcast was giving me.

Any opinions on weather the ONT should have been swapped out, I've read at fios forums and have been told by fios sales reps said the ONT would have to be replaced.
My ONT, that I had installed, in 2012, was a GPON model(which they had been installing at neighbors for a couple of years). It was upgraded from the BPON ONT that had been installed in 2007. I got the GPON ONT, in June/July 2012, when the 150/65 speed tier first became available.

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post #19033 of 19049 Old 01-13-2017, 01:11 PM
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Aren't you over thinking this? Do you get 150 mbps download speeds or at least close? If so, your ONT is working properly. If it maxes out at 100, then it's not the correct model.
Definitely not getting 150 speeds nor even close. I haven't connected directly yet, but will attempt to do so.

40 mbps Max and sometimes less via wifi

Happy with the image quality on the tv side, better than Comcast. Picture quality is much cleaner, and the audio is more dynamic.

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post #19034 of 19049 Old 01-13-2017, 01:14 PM
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Definitely not getting 150 speeds nor even close. I haven't connected directly yet, but will attempt to do so.

40 mbps Max and sometimes less via wifi

Happy with the image quality on the tv side, better than Comcast. Picture quality is much cleaner, and the audio is more dynamic.
You should definitely be able to hit 150Mb/s speeds. I hit 150 down and 164 up at home on the 150/150 tier. I do miss the little extra there used to be when they had the download fluff.

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post #19035 of 19049 Old 01-13-2017, 01:52 PM
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Definitely not getting 150 speeds nor even close. I haven't connected directly yet, but will attempt to do so.

40 mbps Max and sometimes less via wifi

Happy with the image quality on the tv side, better than Comcast. Picture quality is much cleaner, and the audio is more dynamic.
Ok so you need to connect directly then go to the Verizon FiOS speed test and see what you get. It should be the speed that you are subscribed to. If not, then call Verizon and they will fix it.

The point of this conversation is, if you ONT fails or you upgrade your speed to 100 MBPS or higher, Verizon should be replacing it with a GPON ONT that is capable if 100 MBPS and higher speeds but you will only get the speed that you are subscribed to. So if you are paying for 75/75, for example, that's all you will get even with the GPON ONT but if you ever upgrade to 150/150 or 300/300, they won't have to change out the ONT.

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post #19036 of 19049 Old 01-13-2017, 03:32 PM
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Having a difficult time uploading an image of the ONT via mobile. Will have to wait til I get to a pc

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post #19037 of 19049 Old 01-13-2017, 04:18 PM
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Originally Posted by Tweeter2002 View Post
Definitely not getting 150 speeds nor even close. I haven't connected directly yet, but will attempt to do so.

40 mbps Max and sometimes less via wifi

Happy with the image quality on the tv side, better than Comcast. Picture quality is much cleaner, and the audio is more dynamic.

Hard wire to the router and check it. FIOS has always been slightly over for me any time, day or night. If it's not 150 or at least close, call them and tell them to fix it.

What changed with the picture? You didn't like it at first:


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I haven't watched much tv yet, but it looks like PQ isn't as good as what Comcast was giving me.
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post #19038 of 19049 Old 01-14-2017, 05:14 PM
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Hard wire to the router and check it. FIOS has always been slightly over for me any time, day or night. If it's not 150 or at least close, call them and tell them to fix it.

What changed with the picture? You didn't like it at first:
e day of the install I didn't watch much tv, later in the evening I did. I was a little irritated with other issues (long day) which may have affected my perception of the PQ. What I do notice is the image is much cleaner and free of noise compared to Comcast. Fios is consistent day in and day out. Other than the day of the instaethe picture looked washed out, and lacked color pop. This may be due to me watching as much programming from Netflix/Roku which does offer a much better image quality.

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post #19039 of 19049 Old 01-16-2017, 02:44 PM
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If you send me a picture that will be helpful. Gpon has been around for a while so it doesn't surprise me that the date could be 2010. Verizon only recently has been standardizing on Gpon.

BTW what speed are you getting with the new ONT?
Here is a pic of my 2010 ONT
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Here is a pic of my 2010 ONT
When I saw this picture, I had to go and look around to see what this ONT was because I've never seen it before, but it is a Gpon ONT but an old one. Not that it's no good, just that I don't think Verizon is installing many of these any more. You probably got this because they had it in stock. The ONT that they are mostly installing now looks like the one below. The small box on the right is the power supply and the larger box on the left is the ONT. Verizon offers a batter pack consisting of D-cells that you can plug in and turn on in case of a power failure. I decided to get a small standby UPS to power it in case of short power outages. They can install it inside, like I have mine or outside in a box that looks like the old outside ONT. But rest assured, the service will work the same with all these iterations of Gpon ONTs so there is nothing to be concerned about.

BTW, In my case, I had the 612 outdoor ONT, all they did was turn off the 612, used the fiber connector in the case to terminate the fiber from the street. Then they disconnected the fiber jumper that went to the 612 and ran a new fiber jumper to my new ONT. I believe that Verizon is standardizing on these ONTs is because they can use it in a private home or an apartment. A very simple solution.
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post #19041 of 19049 Old 01-17-2017, 11:09 AM
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Originally Posted by jrref View Post
When I saw this picture, I had to go and look around to see what this ONT was because I've never seen it before, but it is a Gpon ONT but an old one. Not that it's no good, just that I don't think Verizon is installing many of these any more. You probably got this because they had it in stock. The ONT that they are mostly installing now looks like the one below. The small box on the right is the power supply and the larger box on the left is the ONT. Verizon offers a batter pack consisting of D-cells that you can plug in and turn on in case of a power failure. I decided to get a small standby UPS to power it in case of short power outages. They can install it inside, like I have mine or outside in a box that looks like the old outside ONT. But rest assured, the service will work the same with all these iterations of Gpon ONTs so there is nothing to be concerned about.

BTW, In my case, I had the 612 outdoor ONT, all they did was turn off the 612, used the fiber connector in the case to terminate the fiber from the street. Then they disconnected the fiber jumper that went to the 612 and ran a new fiber jumper to my new ONT. I believe that Verizon is standardizing on these ONTs is because they can use it in a private home or an apartment. A very simple solution.
Thanks for being patience while waiting on the pic, like I said I had use my PC instead of my phone. I'll hardware to my desktop and laptop and see what kind of speeds I get. I'll do a screen capture and post results.

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Thanks for being patience while waiting on the pic, like I said I had use my PC instead of my phone. I'll hardware to my desktop and laptop and see what kind of speeds I get. I'll do a screen capture and post results.
Also tell us what speed you are subscribed to and what state you live in.

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post #19043 of 19049 Old 02-05-2017, 06:20 PM
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Does anyone know how to get to the secret set up menu. It used to be power ok menu however that no longer works??? Really confused. Help I want to change the color off rgb.

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post #19044 of 19049 Old 02-25-2017, 08:40 AM
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Think I've solved a nagging RF Interference problem.

Had FiOS - TV, Internet and Phone installed 10 months ago in my Manhattan apartment.

Have had an intermittent problem with two channels I watch, Animal Planet and TLC -
plagued with pixilation and freezing.

First Verizon tech support insisted that the problem was with my STB - VMS1100.
I was sent a replacement box that was dented with a bottom that was encrusted
with who knows what. The power cord looked as if it had been wound by a 3-year-
old.

The new box didn't solve the problem.

Next, Verizon replaced the old Time-Warner RG59 internal cabling with RG6.

That didn't help either. But fortunately, I was able to get to a brand new VMS1100
to replace the horror that had been sent to me.

Finally, found out what was causing the pixilation and freezing problems when a tech
check things out in my apartment. He told me that there was RF interfering with those
two channels, which are located in the same digital package, to act up.

With the supposed state-of-the-art FiOS equipment, we tried wrapping the ONT -
model I-211M-L, with aluminum foil and then covering it with an aluminum pie tin.
The tech told me that the ONT was highly susceptible to RF problems.

That didn't do it either!

Yesterday, it was impossible to watch Animal Planet, there was a show I really wanted
to see.

I went into the closet where the ONT and Gateway Router are located and moved the
ONT - situated it almost upright, on a 45 degree angle against a small carton and, so
far, so good. Absolutely no pixilation or freezing with either channel.

Again, it's only been a day, but I hope that I've found the answer to the problems.

Just wanted to pass this along and hope it helps others.

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post #19045 of 19049 Old 03-27-2017, 09:43 PM
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Bring it on!

Verizon plans to test 4K TV for its FiOS customers
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My Gear:
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post #19046 of 19049 Old 04-30-2017, 05:44 AM
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I’m a FIOS customer and I’m having frequent audio drops (of about a second in length) on one of my televisions. It’s a Sony Z9 connected to a Yamaha receiver (that’s a Yamaha RXA2060). I’ve tried everything—different set-top boxes, changing out HDMI for optical, etc. The only thing I haven’t done is try a new receiver (which I’d prefer not to do for obvious reasons). My A/V guys are stumped and are pointing the finger at FIOS, suggesting that perhaps the signal strength in the house isn’t good enough. So…I’m at my wit’s end here and would appreciate any help. I also tried changing the audio output to L-PCM (and passthrough)…but that hasn’t helped either. So, any help would be appreciated.
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post #19047 of 19049 Old 04-30-2017, 06:27 AM
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It's not your issue. it's a known issue... and there is more here in this forum.... https://www.dslreports.com/forum/vzfiostv

I have not experienced it at my house but I have at my Mom's and they have a new ONT and a new Quantum setup and it's the DVR directly to a Toshiba LCD.



Quote:
Originally Posted by pjvent7777 View Post
I’m a FIOS customer and I’m having frequent audio drops (of about a second in length) on one of my televisions. It’s a Sony Z9 connected to a Yamaha receiver (that’s a Yamaha RXA2060). I’ve tried everything—different set-top boxes, changing out HDMI for optical, etc. The only thing I haven’t done is try a new receiver (which I’d prefer not to do for obvious reasons). My A/V guys are stumped and are pointing the finger at FIOS, suggesting that perhaps the signal strength in the house isn’t good enough. So…I’m at my wit’s end here and would appreciate any help. I also tried changing the audio output to L-PCM (and passthrough)…but that hasn’t helped either. So, any help would be appreciated.
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post #19048 of 19049 Old Yesterday, 11:59 AM
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I know this was discussed before but i'm not sure if there was a final word on it. For the VMS 1100 set top box, is it better to put the sharpness control in the user settings to maximum of 5 or just leave it at 3 and let the TV take care of it? I'm thinking that a late model Sony might do a better job but because the picture blacks out when it switches, it's really hard to see the difference.

Thanks in advance!

John
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post #19049 of 19049 Old Yesterday, 01:07 PM
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Quote:
Originally Posted by jrref View Post
I know this was discussed before but i'm not sure if there was a final word on it. For the VMS 1100 set top box, is it better to put the sharpness control in the user settings to maximum of 5 or just leave it at 3 and let the TV take care of it? I'm thinking that a late model Sony might do a better job but because the picture blacks out when it switches, it's really hard to see the difference.

Thanks in advance!
Suggest feeding a 1080 test-pattern signal in the same input normally used for the 1100. Adjust the higher-resolution lines using your display to the highest sharpness possible that doen't cause ringing (horizontal resolution 'ghosting'). If 1100s have a sharpness control (my older DVR dosen't AFAIK), tinker with settings that don't create ringing. -- John
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Last edited by John Mason; Yesterday at 01:10 PM.
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