Originally Posted by bernie33
Thanks. Amazing, and sad, that you understand TWC's equipment and plans better than they do.
I did try to swap my box today for one that supports those new features. The woman at the office, who I recognized from when I got the DVR that I have, said the one I have IS the latest one. That the only ones they have that support Start Over and Lookout are the same box that I have, but with a different "chip" and they are for the "Whole Home" setups. She didn't know if it would work if it was the only box, but said that in any case it requires a tech to install and to install new filters in the home.
I'm fine with keeping the DVR I have, but this gave me a justification for telling TWC that they owe me something for advertising stuff they do not provide.
At least in my division Start Over and Look Back work on my SA-8300HDC, so I know that in my area, you don't need the latest DVR, or for that matter ANY DVR to use them. In fact, we got Start Over way back a few years ago, when I still had my older but faster SA-8300HD (no C.) Start Over and Look back features are housed on TWC servers from what I understand just like VOD. Any box should have those features. They are server based, not box-based.
There is a remote possibility that perhaps if areas in Texas are converting boxes from I-Guide to Navigator that you might need a box that has Navigator on it, or has had Navigator downloaded to it. But, no way can I see that you need the latest boxes for Start Over and Look Back. That's like saying you need the latest box for Caller ID on TV. If you have a TWC Navigator Guide and Digital Phone Service, Caller ID on TV should be out in all Navigator areas and Navigator boxes. You get it if you subscribe to Digital Phone and Digital Cable.
I think there might be some TWC Texas CSR's that might have stepped in cattle crap. LOL! Or they are reading wrong scripts from management. Start Over and Look Back are a part of all Navigator boxes when they are in a certain area and are server based, not box-type based. The only requirements are the following:
1.) Start Over and Look Back must be offered in the area.
2.) Both services are exclusive to TWC.
3.) Channels have the right to refuse Start Over and Look Back sessions.
4.) Fast-Forward is disabled during Start-Over/Look Back use. (You have to contend with commercials.)
5.) A channel with Start Over/Look Back can be DVR'ed with a DVR, but Start Over and Look back will not be available during any recording or playback sessions of the show in question.
6.) Start Over can only be Started Over during the time duration indicated for the show in the guide. For example, a 2:00PM-3:00PM show can only be started over from 2:00 to 2:59.
7.) Look Back follows the same rules for Start Over, except shows are available for up to three days after their original airing to view.
8.) Navigator version 4.1+ allows sessions for Start Over and Look Back to be saved within the time frame they are offered. (While following the rules above.)
PS. Here is info from my division's website in Wisconsin for Start Over and LookBack and nowhere does it say that any specific box or DVR is required. Just any TWC converter will have these options:
Start Over: http://www.timewarnercable.com/Wisco...startover.html
Look Back: http://www.timewarnercable.com/Wisco.../lookback.html
We also have Whole House on Demand, which works for ANY multiple converts in the home.
Whole House on Demand: http://www.timewarnercable.com/Wisco...holehouse.html