I had U-Verse installed on Friday and have had nothing but problems so far.
Yesterday, the service would drop, then start again, probably thirty times. No exaggeration. The problem was that the Service light on the Gateway will sometimes blink, which causes the TV picture to freeze and the internet to go down until the light turns solid. At other times, the Broadband light will turn red, which also causes similar disruptions in service.
I called ATT three times yesterday and they had a tech come out this morning. He said the install tech didn't ground the system properly, that he shouldn't have installed the Gateway on the tile floor in my den and that he didn't setup the wireless network properly for the two desktop computers they connected wirelessly.
About 1/2 hour after he left today, the Service light started blinking and I had the same problem. I don't think it's happened again though. However, I called ATT and told them that if they don't get this fixed today, I'm going to dump the service. I'm also upset because I have people coming over the Super Bowl today.
Would any of you know what may be causing this? Also, the tech told me that they don't connect the desktop computers with Cat 5 for free, but I thought I've read here that this is included in the free installation. Finally, can I see how frequently the system is dropping service? Thanks.