Join Date: Jul 2009
Location: Blowing Rock, NC
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I have Basic service and I added the Digital View Plus package two weeks ago. For some reason I can get NFL Network in SD, but the HD version is "Not Authorized" which is followed by the blue "Upgrade Now" screen. I get every other channel in HD in that package if it is available, and Charter.com lists the HD version as part of that package. I even tried adding the Sports View package to see if the HD version would work, but it didn't. On top of that, Big Ten Network and NFL RedZone also worked in SD but not HD!
I've already contacted customer service over the phone and I went to my local office in Boone today but no one seems to know what the deal is. They wanted me to schedule a service appointment, but a technician came out here after I added Digital View Plus and said my signal was good. I tried a different box but that didn't work either. What's funny is my Grandma who also has Basic added Digital View Plus yesterday and even though she has a different lineup, it comes from the same head end in Hickory and NFL Network HD worked at her house.
Last edited by mcy919; 01-13-2015 at 06:25 PM.