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post #15181 of 15194 Old 11-18-2014, 08:33 PM
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Can I Get DirecTV Equipment I Want?

I've been a DirecTV subscriber for over 18 years. My contract is up in January and I'm not sure I'm going to re-up. I've had the HR34 DVR and 2 C31 Genie Minis for this contract period. Overall, I've been extremely disappointed in the performance of both of these boxes. The HR34 sometimes takes 30 seconds or more to change channels. Often, just getting a response from it can take 10 seconds or more. And the C31's are even worse. Quite often when I power on the C31 in my bedroom, I end up having to reboot just for it find the 'server'. When I try to skip multiple 30-second intervals, the system will hang after 3 or 4 then I get to wait and wait until it responds. And channel changing is even slower on this unit than the HR34.

My question is what kind of equipment can I expect when I call DirecTV in January and ask them to replace this "junk" if I'm going to renew. Will I get the latest and greatest, or will they tell me you get whatever is on the truck? Having been a loyal customer all these years, I don't want to play games. But I'm so frustrated with this equipment that I will not renew my contract unless it gets changed.

What should I expect? Any suggestions?

Thanks,

Steve
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post #15182 of 15194 Old 11-18-2014, 08:37 PM
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I wouldn't wait until January. If your equipment is acting like that I would have called already and asked for replacements.
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post #15183 of 15194 Old 11-18-2014, 08:41 PM
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Quote:
Originally Posted by SteveFitz1 View Post
I've been a DirecTV subscriber for over 18 years. My contract is up in January and I'm not sure I'm going to re-up. I've had the HR34 DVR and 2 C31 Genie Minis for this contract period. Overall, I've been extremely disappointed in the performance of both of these boxes. The HR34 sometimes takes 30 seconds or more to change channels. Often, just getting a response from it can take 10 seconds or more. And the C31's are even worse. Quite often when I power on the C31 in my bedroom, I end up having to reboot just for it find the 'server'. When I try to skip multiple 30-second intervals, the system will hang after 3 or 4 then I get to wait and wait until it responds. And channel changing is even slower on this unit than the HR34.

My question is what kind of equipment can I expect when I call DirecTV in January and ask them to replace this "junk" if I'm going to renew. Will I get the latest and greatest, or will they tell me you get whatever is on the truck? Having been a loyal customer all these years, I don't want to play games. But I'm so frustrated with this equipment that I will not renew my contract unless it gets changed.

What should I expect? Any suggestions?

Thanks,

Steve

After you call, tell them you'd like to talk to Customer Retention. Tell them about the problems you've had and that you're over it and want to go with dish, cable, etc. They'll usually offer the newest equipment, if not, then tell them unless they do, you're leaving. They'll pretty much give you whatever you want to keep you. CR is the only group that can do this afaik. Worked for me.


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post #15184 of 15194 Old 11-18-2014, 09:47 PM
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I was with them for a dozen years, I asked for new equipment but they didn't offer much of a deal.

So I bought a Tivo setup last year. Cost a lot upfront but I'm making it up in the monthly savings, with much faster Internet and all the premium channels for a much lower price over 2 years.

Now once that deal's up, I may have to see what the best options are. Or maybe seriously think about cutting the cord.
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post #15185 of 15194 Old 11-18-2014, 09:54 PM
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Again, why wait? Call and complain. Also there is no need for a new contract in January. I've been happily without contract for 8 years, use the protection plan and have new equipment when I need it. Last time I called I got my SD DVR replaced with an HR24 at no cost and it's owned as is all my equipment save one receiver. I was nice and asked what they could do. The call center folks deal with angry upset people all day, change it up and you'd be surprised how helpful they can be.
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post #15186 of 15194 Old 11-18-2014, 10:27 PM
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I have issues with my HR34 many mentioned here before. I'm out of contract and called. Told the robot I want to cancel. She confirmed and sent me to retention. I was all sweet but upset about the balky Genie. I do pay the insurance so she set up a service for tomorrow and threw a bunch of niceties at me for being inconvenienced. All with no contract. If I want new equipment or other contract related things call back after I'm happy with the fix.
Here's what I got.

$20/ 12 months
$10/ 12 months off Genie
$5/ 24 months loyalty
$5 / 6 months HBO
$2.50/ 3 months HD Pack
$50 one time trouble we're sorry
All above are credits.

I can get a wireless mini for the kitchen for $99 install fee only then $6/mo.
This would need 2 year. I'm not doing a 2 year just for that. So if all goes well I'll see what else I can get.
Hopefully the tech has a HR44 or I'll be sad. Might send him away.

Joe in West Los Angeles, CA

Last edited by joe221; 11-19-2014 at 08:37 AM.
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post #15187 of 15194 Old 11-19-2014, 08:15 AM
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Hope they get you straightened out with an HR 44. I wanted to switch but I have a 2 Terabyte HD with Cable now. The HR 44 is 1 terabyte. I'm hopeful the HR 54 will have the 2 terabyte HD, and maybe a 6th Tuner. With over half the NFL season over, hope by summer the new equipment is out and de-bugged.
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post #15188 of 15194 Old 11-19-2014, 10:52 AM
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Is anyone having issues with their recordings from the history channel? My last two recordings of the curse of Oak Island have been jerky as hell. Almost unwatchable.
I have not had any issues with recordings this from any other channel.

Perhaps I misremembered.

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post #15189 of 15194 Old 11-19-2014, 11:15 AM
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Quote:
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Is anyone having issues with their recordings from the history channel? My last two recordings of the curse of Oak Island have been jerky as hell. Almost unwatchable.
I have not had any issues with recordings this from any other channel.
No problem here. I record "Pawn Stars" all the time and haven't had an issue.
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post #15190 of 15194 Old 11-19-2014, 01:58 PM
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Quote:
Originally Posted by I WANT MORE View Post
Is anyone having issues with their recordings from the history channel? My last two recordings of the curse of Oak Island have been jerky as hell. Almost unwatchable.
I have not had any issues with recordings this from any other channel.

Occasionally, but get it on several channels too.

Great show huh? I've been fascinated with that place for years. Love a good treasure hunt!


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post #15191 of 15194 Old 11-19-2014, 03:12 PM
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I've never watched it, but every time I scroll past it my mind says "Porn Stars."
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post #15192 of 15194 Old 11-21-2014, 12:33 PM
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I got the protection plan soley for the equipment upgrade every 2 years. If I actually get warranty work out of it that's gravy.
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post #15193 of 15194 Old 11-21-2014, 10:23 PM
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refresh my memory on the 2 year equipment thing. I only replace when stuff dies, don't want to loose my content.
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post #15194 of 15194 Old 11-22-2014, 02:53 PM
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Quote:
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refresh my memory on the 2 year equipment thing. I only replace when stuff dies, don't want to loose my content.
DirecTV Protection Plan.

Basically you get to upgrade your equipment for "free" every two years. I put "free" in quotes since you're still paying $8 a month (at least) for the plan.

I'm not knocking it though, since I pay it myself. I just had the hard drive on my HR44 take a crap on me and it was nice not having to pay for the shipping for a replacement. I like having that peace of mind that everything's covered. But like s1njin said, the equipment upgrade alone sort of makes it worth it.
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