Can I Get DirecTV Equipment I Want?
I've been a DirecTV subscriber for over 18 years. My contract is up in January and I'm not sure I'm going to re-up. I've had the HR34 DVR and 2 C31 Genie Minis for this contract period. Overall, I've been extremely disappointed in the performance of both of these boxes. The HR34 sometimes takes 30 seconds or more to change channels. Often, just getting a response from it can take 10 seconds or more. And the C31's are even worse. Quite often when I power on the C31 in my bedroom, I end up having to reboot just for it find the 'server'. When I try to skip multiple 30-second intervals, the system will hang after 3 or 4 then I get to wait and wait until it responds. And channel changing is even slower on this unit than the HR34.
My question is what kind of equipment can I expect when I call DirecTV in January and ask them to replace this "junk" if I'm going to renew. Will I get the latest and greatest, or will they tell me you get whatever is on the truck? Having been a loyal customer all these years, I don't want to play games. But I'm so frustrated with this equipment that I will not renew my contract unless it gets changed.
What should I expect? Any suggestions?