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post #15241 of 15252 Unread Today, 12:28 PM
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Sorry but I kept it in for a while and the cork just popped. YUP, it's the protection plan! A simple thing to fix, nobody take it. Think about it. It's their equipment that is required so they can deliver the service for which you pay. Without the equipment, there is no service to sell. It's all THEIR equipment, they send you what they like, they try to corner you into lengthy contracts, and in the end, the equipment is STILL theirs with no other use. On top of that, you pay a monthly fee already for use the THEIR equipment.

Do you directly pay insurance on the airplane you fly? How about the bus or the train? I know, everyone does it but at some point you've got to take a stand

PLEASE, I know all the things you supposedly get like "free" equipment upgrades,... so I'm not looking for someone to explain the plan or get me to believe it's a good thing. I just needed to release

THX, all better now!
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post #15242 of 15252 Unread Today, 12:39 PM
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Quote:
Originally Posted by Aliens View Post
What problems were/are you having? I've been getting a lot of pixelation of late.
The last two nights while watching the LA Dodger broadcasts I've had audio dropouts and stuttering, it's all random and does not affect the video at all and doesn't happen for extended periods of time. It's only happening on that channel so I thought maybe it was a signal issue on whatever transponder was being used to transmit the signal. When I say "others' have seen the problem I really mean only one other person has responded(MLB thread - DBSTalk) but since he has seen it I'm guessing(hoping) that others saw it as well. Bottom line, it seems at this point anyway, that it's a source issue and not at the receiving end.

As far as pixelation, I see it when they do a closeup of someone moving quickly but that's not something new, I think a lot of that type of anomaly is highly dependant on the source signal, whether the channel is actually sending a good signal to begin with.

Where have you been seeing the problem?
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post #15243 of 15252 Unread Today, 12:52 PM
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I'd also go over to DBSTALK to see what you can find.
Quote:
Originally Posted by Keenan View Post
The last two nights while watching the LA Dodger broadcasts I've had audio dropouts and stuttering, it's all random and does not affect the video at all and doesn't happen for extended periods of time. It's only happening on that channel so I thought maybe it was a signal issue on whatever transponder was being used to transmit the signal. When I say "others' have seen the problem I really mean only one other person has responded(MLB thread - DBSTalk) but since he has seen it I'm guessing(hoping) that others saw it as well. Bottom line, it seems at this point anyway, that it's a source issue and not at the receiving end.

As far as pixelation, I see it when they do a closeup of someone moving quickly but that's not something new, I think a lot of that type of anomaly is highly dependant on the source signal, whether the channel is actually sending a good signal to begin with.

Where have you been seeing the problem?
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post #15244 of 15252 Unread Today, 01:01 PM
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Quote:
Originally Posted by rakstr View Post
Sorry but I kept it in for a while and the cork just popped. YUP, it's the protection plan! A simple thing to fix, nobody take it. Think about it. It's their equipment that is required so they can deliver the service for which you pay. Without the equipment, there is no service to sell. It's all THEIR equipment, they send you what they like, they try to corner you into lengthy contracts, and in the end, the equipment is STILL theirs with no other use. On top of that, you pay a monthly fee already for use the THEIR equipment.

Do you directly pay insurance on the airplane you fly? How about the bus or the train? I know, everyone does it but at some point you've got to take a stand

PLEASE, I know all the things you supposedly get like "free" equipment upgrades,... so I'm not looking for someone to explain the plan or get me to believe it's a good thing. I just needed to release

THX, all better now!
I couldn't agree with you more - - but what choice do we have? I had to have Directv come out and fix a problem with the Genie we have here in the states (Colorado). I was really pissed at the "insurance" plan as I spend a lot of $$$ with Directv. But the alternative was a $50.00 service call and the chance that they'd have to come back again. For what it's worth, they responded the very same day - - early afternoon.

Not a great way to endure yourself to loyal customers. If my girlfriend didn't object, I'd look at sh*t canning Directv and going with Comcast for two years - - even though their customer service is horrible. It's all a crap shoot.
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post #15245 of 15252 Unread Today, 01:15 PM
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Originally Posted by Keenan View Post

Where have you been seeing the problem?
I haven't paid attention to any specific channel, maybe HGTV, ID, Science, or one of the History Channels when they aren't showing that redneck sh*t. AMC froze 2 or 3 times two weeks ago during Mad Men. The Sun has been really pissed off lately, so that may be causing some of the problems.


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post #15246 of 15252 Unread Today, 02:50 PM
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So if the protection plan is $5.00 a month that's $60.00 for a year right? How other do subscribers use the "plan"? I think that even better is the fact that although it is used for "protection" how often does a subscriber call a service person out? So a one time visit for 50.00 to correct an issue is cheaper than the plan.
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post #15247 of 15252 Unread Today, 02:56 PM
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Quote:
Originally Posted by Sharp1080 View Post
So if the protection plan is $5.00 a month that's $60.00 for a year right? How other do subscribers use the "plan"? I think that even better is the fact that although it is used for "protection" how often does a subscriber call a service person out? So a one time visit for 50.00 to correct an issue is cheaper than the plan.
The PP is well worth the money. We have used it for problems with various DTV receivers, exterior cables and dish misalignment due to weather.

Sony HDTV KDL-46HX750, Denon AVR 1912, DirecTV HD DVR Genie HR44, DirecTV AM21 OTA Rcvr, Panasonic Blu-ray DMP-BD65, Toshiba HD DVD A20, Infinity Alpha Speakers 50's, 20's, 10's, 37c, Valodyne VRP-1000 Sub, Panamax M4300-PM, Harmony Ultimate One Remote, Monoprice AV Cables
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post #15248 of 15252 Unread Today, 03:05 PM
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I must be fortunate as I have had one service call in a ten year period since subscribing to DirecTV. I am the only viewer so there is no issue when the "TV doesn't work" statement from the significant other comes up!
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post #15249 of 15252 Unread Today, 03:08 PM
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Quote:
Originally Posted by Keenan View Post
The last two nights while watching the LA Dodger broadcasts I've had audio dropouts and stuttering, it's all random and does not affect the video at all and doesn't happen for extended periods of time. It's only happening on that channel so I thought maybe it was a signal issue on whatever transponder was being used to transmit the signal. When I say "others' have seen the problem I really mean only one other person has responded(MLB thread - DBSTalk) but since he has seen it I'm guessing(hoping) that others saw it as well. Bottom line, it seems at this point anyway, that it's a source issue and not at the receiving end.

As far as pixelation, I see it when they do a closeup of someone moving quickly but that's not something new, I think a lot of that type of anomaly is highly dependant on the source signal, whether the channel is actually sending a good signal to begin with.

Where have you been seeing the problem?
I think the problem is with time warners feed as I was having the same problems.

Loren
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post #15250 of 15252 Unread Today, 04:55 PM
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Originally Posted by Lsollee View Post
I think the problem is with time warners feed as I was having the same problems.
Excellent, for me anyhow as it tells me I don't have a reception problem.

Thanks!
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post #15251 of 15252 Unread Today, 05:03 PM
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Quote:
Originally Posted by Sharp1080 View Post
So if the protection plan is $5.00 a month that's $60.00 for a year right? How other do subscribers use the "plan"? I think that even better is the fact that although it is used for "protection" how often does a subscriber call a service person out? So a one time visit for 50.00 to correct an issue is cheaper than the plan.
It's $8 per month. For me, since I only have the service for the MLB-EI package along with the cheapest programming lineup I could get away with(Family - $30 per month) adding $8 is a considerable amount. What I've done in the past is just add it when I know I'm having an issue and then remove it when I don't need it. In over a decade, I've had to use the service maybe 4 or 5 times so paying per month is not cost effective for me. I've also had a dish moved without even having the plan. Bottom line for me, not really a good use of $8 per month, especially when I can turn it on and off when I need it.
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post #15252 of 15252 Unread Today, 05:06 PM
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Quote:
Originally Posted by Aliens View Post
I haven't paid attention to any specific channel, maybe HGTV, ID, Science, or one of the History Channels when they aren't showing that redneck sh*t. AMC froze 2 or 3 times two weeks ago during Mad Men. The Sun has been really pissed off lately, so that may be causing some of the problems.

Yeah, I don't get any of those channels so I wouldn't be able to check to see how they look here.

Is it the right time of year for sun issues? I thought that was around October when things got dicey? Maybe you mean it's flaring up recently? That could cause issues too I suppose.
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