From another thread: http://www.avsforum.com/avs-vb/showt...95922&page=121
As some of you know, I recently wrote NBC and got them on the phone about the new SciFi HD channel, whose SciFi logo was in bright white. It was blazing away at the lower right corner every second the channel was up there. It made it extremely unsafe to view Battlestar Galactica, esp. since BSG is shot so darkly as it is.
NBC got it. Before the next week's episode, that logo - screen ticker, station emblem, whatever - had been turned down to half intensity, which is the ONLY way a fixed image will not cause uneven phosphor aging, otherwise known as screenburn.
I then turned my attention to Dish Network. If anybody out there uses Dish, you know that whenever you put up the Guide to see what's on, the stylized "Dish" logo appears in the upper left corner, in the brightest white possible.
On my recent trip to MN and Chicago, I witnessed some of the worst screenburn I have ever seen on one of my owner's sets, and that "Dish" logo up in that corner was at its heart. There were other parts of his CRT faces that were screenburned as well, but whenever the screen went to a fade to white, that "Dish" logo was the worst part of the screen. It was awful. I pointed it out to him, and immediately realized that I have been subjecting my new 73" Mit to the same treatment! Not nearly as much as was evidenced there, but I was using that Guide all the time, with no thought as to the consequences!
As soon as I got home I looked for the damage like I had seen there, and to my relief, none has occurred yet. But I now lower my contrast to 0 and my brightness to half of normal, EVERY time I go into that Guide mode, or the DVR mode, or any other mode in those graphics they are using, that are fixed images.
Dish is running their fully fixed image graphics at full tilt boogie on their light level at all times, most in bright white and others with different colors as well, also at full tilt boogie. Different colors at full tilt while fixed can also ruin CRTs - not just the one color involved, but also the 2 colors that have to go silent - black - to allow the one color to show as a color rather than as white. A space on the face of a CRT going full BLACK for extended periods is just as bad as going full tilt WHITE for extended periods. Each scenario will cause UNEVEN PHOSPHOR AGING. The definition of screenburn. Once unevenly aged, those phosphors will show their damage from then on with EVERY fade to white you'll ever see again, on EVERY soccer game you will ever watch again. On EVERY white ice figure skating event and EVERY white snow skiing event you will watch in the upcoming Olympics.
I don't think I will be able to prevail on this crusade alone. I called them more than a month ago, and nothing has been done. I just called again, and the person I talked to said he would get the info to a different set of ears, in an attempt to get something done.
You know what will get something done? YOU GUYS calling them! EVERYONE reading this - if you value your CRT or plasma set and are a Dish subscriber, go to your phone, call them up, ask for Tech Assist and get a supervisor on there, and say you're mad as hell and you're not going to take it anymore!
Well, find your own words, of course...
Bottom line, they probably won't do anything if only ONE person has complained. The NBC guy wasn't listening until I asked what kind of a set he had. Plasma. So I said, "Then you're next." You could hear a pin drop. I got immediate attention after that, including the direct number of someone in their legal dept.
PLEASE. Call them. 800-333-3474. Tell them you have a phosphor based set - plasmas are phosphor based too and HIGHLY susceptible to screenburn - and that they are causing it damage. Refer to me, if you wish, I did start the ball rolling, but please recognize how these things work. They may not listen to just one person. If they start hearing from a new set of people every day, who are taking the names of whom they are talking to on that call - and their Dish badge/operator/ID numbers and extensions if possible, for 100% trackability later - THEN we have a fighting chance to get them to TURN DOWN THEIR GRAPHICS! Before one more set gets damaged beyond repair. Look in your upper left hand corner, with a white screen up there. See if your set's been damaged permanently yet, by that stylized Dish logo.
Thanks, hope you owners care for your CRT sets as much as I do. Once screenburn has happened, forget it. Nobody springs for regunning a CRT set these days. And DEFINITELY nobody pays to have a plasma panel replaced! Such units are totalled, once screenburn has gotten noticeable.
If you value your set, PLEASE hop on the phone right now. They are open 24/7.
Robert P. Jones
SF Bay Area, Ca. USA
(spambot aversive, please reconsititute) bob at imageperfection dot com, bdclick at hotmail dot comwww.imageperfection.com