Originally Posted by HDMe2
Strange... but the devil's advocate in me has to ask... if you live alone, why do you have the parental lock enabled? The whole point of that is to lock out other people in the home from doing just what you've described... and if no one else is in the home, there's not a lot of point in enabling that is there?
Not saying there aren't glitches... but these are not the usual kind of glitches I've heard of... about 95% of the time these things boil down to someone in the home (or perhaps you had a visitor) ordered something, perhaps even by accident, and just didn't admit to it.
There is the rare case of online chat being ordered and if an account number is close to yours, it could be typoed by the CSR... but those are usually easier to clear up because if you didn't order them, then you never tuned your receiver to them... and you can prove that, or rather they can pull logs from your receiver and prove you never tuned to them... in which case, they should credit you for them.
I didn't used to have the parental lock on. When the fight mysteriously was ordered and I called to dish to complain about it, they recommended I have the parental lock on. So that's when I turned it on. Then as I said earlier, the Brazzers channel was ordered but it couldn't have been ordered through my TV, due to the parental lock being on. They said that was ordered through the online chat system. Which there's no way that could have happened due to me being the only knowing my account login info.
Turns out today when I got my latest bill, it was about $130.00 more than what I had expected. I looked to see what other stuff "I" ordered, and found that on May 14th, not only was the Brazzers channel ordered, but about $70.00 worth of adult movies, plus the movie Mortedecai was ordered twice also.
So since no one but me can access my account, I'd say it's safe to say Dish is ripping me off. I haven't checked in with Dish about all the other stuff that I recently found out was ordered. Whenever I tell them I didn't order anything that was ordered, they tell me there are no refunds.
Thanks for the tip on checking the logs to see that I never tuned into those channels, that alone right there should say I didn't order this stuff. I mean afterall, why order about a $100 worth of programming if you don't even bother to watch any of it?
EDIT : Well I just called dish to see if they can look up the logs of what I've viewed and she said she was unable to do so.
While I was on the phone with her I went though as much as humanly possible to ensure that no one but me can order anything at all so that should prevent this sort of thing from happening again. And if it does happen again, I'll know that dish is ripping me off.