Originally Posted by Weags
Providing a customer with faster Internet speeds should have no bearing on whether or not your phone works. Did you have the same or relatively the same phone modem prior to the upgrade? If so I highly doubt it would be the head end that is causing compatibility issues with the phone modem as they really wouldn't have changed anything on the phone side to prepare for signature home. I think this problem of the modems going down at the same time is a separate newer issue. Just my opinion.
Now I know you have said your signals are "fine" but I've yet to see any actual numbers or readings as to what they are. This would be information that I would have asked the tech while onsite, so I could compare it at various points of the day or week. With all the problems you've had so far, I would be hard pressed to take someones word that my signal is fine. The information I would ask for is : what signal are my modems receiving(RX) , what are they transmitting at(TX) and what are my upstream and downstream signal to noise ratios.
From the symptoms you have stated and all the rewiring and equipment replacement that has been done I still think it is either that amp that was put in or a signal issue that has not been properly addressed. The signal issue may be out at the street level ,a node issue or due to wire configuration in the home. Without knowing exactly what signal you have means you only know if it's working or not, not knowing if the signals are fluctuating or not or if you are on the very edge of being good/bad. Knowing this information would be beneficial even if it isn't the root of your problem.
Again just trying to help based on my experience with this stuff. I work in a system with whole home , phone service and docsis 3.0 speeds and most of the problems I see are signal related and mostly due to high TX levels at the equipment or on the street to begin with.
Thanks for the assistance,
But that would bring up a question that I have, and I am sure Ben does as well. Why would Ben's phone and Internet Connection work absolutely flawlessly for five years, using his own equipment?(i.e routers, modems, adapters.) Than TWC comes along with their rented Signature Home Equipment, or just say, rented equipment and Ben is getting unreliable connections ever since TWC brought in their equipment?
There has to be something with TWC's rented phone and wireless routers that is causing:
Ben's connection to begin dropping out on alternating days.
Getting worse to Ben's connection dropping out several times a day
Getting to a worst level where he keeps losing his Internet connection and has to reset the modem every time he boots his computer.
There has to be some major puzzle flaw as to why Ben can have flawless service for five years, using his own equipment for Road Runner with Road Runner Standard. Than TWC rented modem and router is installed and its been a Titanic disaster for him.
This is probably a stupid observation, but could he have crap in his lines from being so old that they can't handle the wide-band technology? That's strange, because TWC replaced the drop. So something is very, very wrong. And whenever his PSA agent comes out and gets everything working, it's not holding. I don't think that aging wire would be an issue within itself, because that line has been replaced, correct Ben? He's been through level three techs, supervisor techs, their supervisors for $200 a month, and they can't get the GD thing working consistently.
There's just no way that he should be having these kinds of frustrating experiences, going from perfect service with his own equipment to drop outs and modem resets several times a day ever since moving to TWC's renting equipment through the Signature Home Program.
I don't mean to sound harsh or anything like that, but I have to feel Ben's pain and frustration for the past month with these problems and no solutions. I mean, what are the next steps to get this resolved and keep it resolved? I mean does he have to have a tech moving in for two weeks to watch when his Internet/Phone goes out for the 50th time in 30 days to diagnose the problem and fix this?
This has been awful for him.