Originally Posted by Weags
Those levels actually look pretty good. Much better than I had thought after seeing the box levels. The only things that are off are the T3 and T4 timeouts. There are a lot of these and if they continue to increase at a steady rate, that may be a good place to start looking for the next techs. Timeouts can be caused by ingress either in the home or out on plant or a node issue. Again an outside or node issue would be more widely spread and hopefully more widely reported.
Unfortunately there would be easy no way for you to check this yourself so it looks like you will have to once again rely on TWC to try and fix it. You could still try swapping back to your old distribution panel but that's about it but you can pretty much eliminate that it's a simple signal level issue. Good luck and I appreciate you taking the time to post the levels just to make sure.
What would be causing the ingress in Ben's home or in his node? Could this be a foreign outside source? For instance, I recall a time where a computer tech teacher at a university for months they would get these power outages and loss of Internet service and the techs tried everything. To make a long story short, it turned out that squirrels had been nesting near the main node distribution module, and they would at random intervals chew on the installation of the cable wires, causing these drop-outs. I know that rodents and other animals have been known to screw up networking signals and transmission.
Note that I think this is NOT related to Ben's problem. I think there is some overlooked little thing that is causing this catastrophic crap. Something related to wiring in his home that was overlooked, something causing an impasse or blockage of some kind, OR something out in the street that is causing interference to the network. Or some initially very small installation error from years ago, where compensation was possible to correct whatever it was from Standard Service to Triple Play.
When the new Signature Home Services were put in, that error, intensified because it was left unchecked from the original install years ago. The new equipment and speeds did not permit the compensation from the original equipment, for whatever reason. (i.e perhaps some incompatibility issue in Ben's dwelling, or again something out in the street, where this different equipment was less forgiving.) Almost like a computer virus situation going from the lines, than to the modem for the wireless router, where it needed to be reset every other day, or on each computer reboot. Than it spread to Digital Phone, than it spread to the DVR and cable service.
Ben can you describe the type of home you have concerning the initial cable wiring, and do you remember when the original wiring was installed? How old is the wiring for the cable in your home? Where is your drop line? I am just wondering if they may need to do a rewiring of the home and a replacement of perhaps a head-end transformer or something on your street or in your node?
Thinking more and more this is some kind of residential wiring issue where something is crapping out from the original cable install, or something on the street related to your signal that needs to be replaced with new equipment in your neighborhood.
Just a theory.
However, I am convinced that the splitter is making things 10 times worse!