Originally Posted by berniez
I am curious about triple play modems. I have triple play in my house. I use my own wireless router. I have a TW Arris modem which supports my phone and Internet in one box. I am obviously paying for it somehow. Which cable modem are you using that you purchased that will support this. Before I went to triple play. I used my own cable modem and router setup for Internet and received a discount. I would prefer to buy my own modem setup if I can as long as TW will let me do it and give me a discount to do it.
I don't have Signature Home. But I have known Ben (The creator of this thread) for several years and he knows his stuff! I have been following his issues with Signature Home through this thread several times a week. Thanks again Ben for everything!
I have Triple Play from TWC with Road Runner Wireless with a Lynksys Adapter and Netgear Router. I have a relative who is a computer engineer that set it up for me. We agreed that having my own equipment has worked better than going with TWC's rented stuff.
We were paying $11/a month extra with our other services DVR/Showtime/HBO/Sports Pass, just because of the charge on our bill for "Wireless Home Networking." We are also on a Price Lock Program, which they agreed to renew through something I got in the mail for another two years. (I have about a year left on Price Lock and than will "deal again.")
We asked TWC, "If we take the $11 off our bill for Wireless Networking and use our own equipment, will that rescind our Price Lock Contract or discount rate?"
The CSR said absolutely not. The Price Lock applies to the services you have that are locked in place. The rented Wireless Router does not apply to Price Lock. They did go on to say that, yes, they will still come out to check Road Runner issues, BUT if they find a problem, you have to be responsible to replace or fix the modem yourself.
We got Triple Play in August 2007 and Road Runner worked great for about two years. Around the third year I would have to do resets of the modem maybe once or twice every 1-3 months. We took the $11 modem rental charge off by taking TWC's modem and router back to them, and replacing it with the equipment that my relative installed. In the past year, I cannot recall ONE disconnect or Road Runner problem since using my own equipment!
My computer is very old with just Windows XP, (7 years!) Totally unrelated to any Internet or Road Runner problems, just having too much crap on it, we did reinstall Windows and just put on the things I need. We added memory and replaced the keyboard. I also keep up with Anti-Virus and Windows Updates very religiously.
If you have a clean system, and are up-to-date to the best of your computer knowledge and ability, I think that if you can get someone who knows what there doing in setting up a network with your own equipment, or if you are knowledgeable yourself in setting up your network with your own stuff that really can help. And save money too. With that $11 a month off our bill, we are saving $132 a year!