This thread will be dedicated to Signature Home Service from Time Warner Cable. It is here to inform and share experiences. I had my Signature Home Service installed today and below is my experience with it:
I'm in the Northeast Service Area, so my information is going to reflect that. Things like pricing and availability vary from area to area, so keep that in mind.
For Information about the package visit:Time Warner Cable Signature Home Service
The above link contains all the services, options and features you get therefore I won't waste this post listing them all.________________________________________
Ok, so today was the day! I have to say the experience was pretty good. The tech showed up on time (called ahead) and worked with me
to get everything installed how I
wanted. This is an actual TWC Signature Home Certified Tech, not a subcontractor. His name was Daryl ID# 92162 and he did an outstanding job.
We did a quick assessment of the layout and I showed him how I had my routers networked and which sets would be getting the DVR's. He started by testing ALL the lines and measuring signal strength. It was checking good, but he still replaced the grounding block and all the F-Connectors with Compression Fittings.
He then installed the necessary line filters onto my distribution block and labeled everything for me (DVR 1, DVR 2, etc). Next he installed the DOCSIS 3.0 Wideband Wireless/Modem. I was concerned about this because I explained that I wanted control over the modem/router settings, but he gave me all the information I needed to run a manual setup on it. While he finished up there with the other connections, I accessed the modem/router and set up my Wi-Fi and Security how I wanted (password, WPA2, SSID,etc.).
Quick Check and the Wideband was SMOKIN'
Since I already had Digital Phone nothing changed with that. I still have the same Arris Telephony Modem and the only difference is that my account now has the additional features associated with the Signature Package like Voice Mail. The installer simply split the line and ran the other leg off from the Wideband Modem.
Now to the meat & potatoes of why I moved into Signature Home - Multi-Room DVR (MRV-Also, Whole Home as TWC calls it)! A little back-story so you understand why I didn't just add MRV to my existing Triple Play. I was waiting out Sig Home because I knew I wanted MRV, but didn't really care about Wideband or the extra phone features. Initially, TWC didn't offer Multi-Room DVR unless you signed up for Sig Home so I decided to wait it out and see how they would do it.
Well, they did start offering MRV as an add on service for an extra $20 a month plus box fees. I was already paying about $170 a month for the Triple Play with HBO, Starz and DVR Service with one additional set top. That is with the Triple Play and Premiums under a promotional rate. The Triple Play was under a price lock for $129.95 with HBO & Starz for $6 each. The premiums were set to expire this month so I was dropping them anyway and the Triple Play was going up to the standard rate of $154.99 this fall. When I crunched the numbers, it just didn't make sense to add MRV when for a few dollars more I could have Wideband with two DVR's. My bill would be about the same for the standard Triple Play with two DVR's (@ $12.95 a piece) plus the $20 MRV as it was explained to me. It just seemed like a no brainier.
The other reason I went into Sig Home was because I would be assigned a "Personal Solutions Advisor" and have a steady tech should I require service. The same guy that showed up today is the Sig Home Installer for the area and he was knowledgeable and helpful. He shared a lot of inside info with me when I questioned him about things that regular support was just clueless about.
People who follow me here on the forum know some of the issues I've had with my boxes and lack of support over issues pertaining to Navigator, so while he can't fix a Navigator issue he does have a more direct line of communication to get assistance on any given issue. He also is notified of when Navigator updates are coming. Unfortunately, he isn't notified of what fixes/changes/ or bugs are in said releases.
So, we are at the point where he is ready to install the DVR's and this was the first (and only) problem encountered with the entire install. He brought in two Samsung SMT-H3272 Single Tuner DVR's when I specifically requested during the pre-install that I wanted the Cisco 8642 with PIP capability. This proved to be a non-issue as Daryl got on the phone and had a truck come right out with the requested units. Part of me wanted to try the Samsung units, but I wanted PIP ability.
The performance is the same as the 8640 & 4642 which they replaced. The 4.1 update we have addressed some issues, but there is still noticeable "guide lag" while scrolling the guide where it takes a second or two for the guide to catch up and display the highlighted item.
Overall, I'm looking forward to using the service and discussing it here with other subscribers. I'll continue to report back here with information and updates.