video and sound problem - AVS Forum
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post #1 of 3 Old 12-06-2011, 06:28 PM - Thread Starter
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I have Times Warner Cable SoCal and I just returned the Explorer 8300HDC because I was getting recording problems and sometimes a break up of my video and sound. It's like a tearing effect. I got the replacement in there and I just noticed that it briefly did that same effect. Is it their Box, signal or maybe my TV. It's a Samsung 46B630 about a couple of years old. I didn't notice it happening when I was watching a dvd.
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post #2 of 3 Old 12-07-2011, 08:11 AM
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Is it their Box, signal or maybe my TV.

The way to see if it's your tv, connect another source to the same input. To tell if its the cable signal, you will have to have them come out and check the signal.

Honestly, it's likely you just got another bad box. My cable company uses Motorola boxes instead of the SA ones, but the last time I had a problem with one, I returned it, got another, and the second had the same problem. Took it back, got a third, and that worked fine. So it's not unusual to have two bad boxes.
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post #3 of 3 Old 12-07-2011, 11:42 AM - Thread Starter
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Thanks for the reply. The SA Box I got previously lasted about 3 weeks. But, the one before it was good for about a year or more. I will try connecting my computer via a HDMI and see if I get the same problem. Keeping my fingers crossed. lol
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