Originally Posted by arubertd
Hi Diana, thanks for being here! I'm in the Dallas area and a recent Comcast convert. Sorry in advance for the long post!
1) The biggest issue I've had is a bug with my Moto 6412 III DVR which causes latency in response to commands entered via the remote control. For example, I'll tune into a football game and pause it for 30mins so I can skip commercials. When I'm ready to begin watching, I press the fast forward button twice on the remote to fast forward to the kickoff. The remote 'command received' light illuminates on the STB, and the program starts fast forwarding at the first ff speed, but the fast forward graphic either doesn't get painted on the screen, or only partially paints. I see the teams prepare for kickoff, and press a thrid command: play. But the STB hasn't finished executing the first ff command yet, and the program continues to fast forward. This can go on for seconds or as long as three minutes. Finally, the first command completes, the first ff graphic is painted, and the second two commands are executed in rapid succession. The game is now half way through the first quarter. I now hit the rewind button twice to get back to the kickoff, and the whole process repeats itself in reverse. This happens constantly, and is enormously frustrating. I have my remote programmed to operate my TV, and it works flawlessly... so the issue is specific to the STB. Calls to TWC customer service have not been productive. I've seen this behavior referenced in other threads and boards.
2) If I'm recording a program and attempt to change the channel, I get a prompt to either stop the recording and change the channel, or cancel the command. In order to keep recording, I instead have to manually switch to the second tuner, then change the channel. Shouldn't the DVR be smart enough to realize it has another tuner, and switch to it automatically? I just moved here in March from NY/Cablevision, and their SA8300HD box did this.
3) The Dallas channel lineup changed recently. Two things I don't understand...
a) In the new lineup, we now get a digital SD feed of the major networks (in addition to analog SD). I don't think Comcast did this. I know there are digital subscribers with SD televisions who would be interested in the digital SD feed, but is this really necessary? Since the changes, there's been a marked increase in motion artifacting, video, and audio dropouts on the HD channels.
b) The network HD channels are not mapped with the premium HD channels in the lineup. So I can easily search through premium HD programming in the guide, but to see network HD I have to wander through all the various network feeds (SD digital, SD analog, HD, subchannels, etc) for each network. Why not map the HD networks with the rest of the HD tier?
4) In the guide, the only description of each channel number is the local station call letters. Is it possible to include the network name (CBS, etc...), or a network icon? It would make it much easier to navigate the huge number of network feeds I mentioned above.
4) As has been stated by other posters, I'm very anxious for an expanded HD lineup and full bandwidth HD channels.
Again, thanks for being here!