I don't use a wireless network at home. Everything is wired. I bought an ethernet switch (Trendnet 5-port 10/100MBPS Fast Ethernet Switch). I have an ethernet cable (CAT5e) running from the cable modem (from comcast) into the ethernet switch, and an ethernet cable running from the switch to the back of my PC. Internet works fine from PC. Just hooked up the Sony Blu-ray (BDP-BX57) to the ethernet switch with another ethernet cable (CAT5E). The internet still works fine on my PC, but the Bluray player can't connect for some reason.
When I look at the player internet diagnostics, it reads:
Connection Method: Wired
Physical Connection: OK
Internet Access: Failed
It shows my IP address and other info, but it can't connect for some reason. Does anybody know if I'm doing anything wrong?
Note, however, that since *wireless* routers are so popular, they can be had for the same price:
Even if you don't need the wireless today, for the same price, get one - and just turn off the wireless network until you need it.
I have a cable modem connected to a Linksys/Cisco E3000 wireless router.
My download speeds are sufficient at 11Mbps. I already have a Wii accessing the internet. But i cannot figure out how to get the Sony BX57 to access the Internet.
I get Connection Okay, Internet access Failed.
I can see the Sony Player in my routers client Table.
Tried auto/scan connection, WI-FI protected setup, and a manual connection entering all the addresses.
This router is dual band. I have set the 5ghz band to WPA2 encrytion and verified the keys again and again. still get okay/failed result.
I have even tried disabling the router firewall while trying to connect the player!
still okay connection, failed access!
The router also has an Unencryted guest network that I cannot get this player to access. I know the guest network is good, I can connect to it using the phone.
Still get okay/failed result!
Do you think it could be a faulty player? I am outta ideas... would love to hear if anyone has some suggestions, before I make a trip to return!
1) Check for firmware upgrades on both your router and the BD player - make sure you're using the latest. The Sony will have alternate ways to update the firmware if you can't connect to the Internet.
2) Attach the player to the router using a wired Ethernet connection and see if it connects.
3) Attach the player directly to the cable modem (disconnect the router) and try again.
4) Borrow a different make/model of router, or take the BD player to a friend's house any try their setup.
Hope that helps, these types of issues are never easy...
But when you look at the network status, it says that there is a wireless connection but no internet connection. The Sony Diagnostics say that the gateway is not responding, but I know the gateway is fine, I have three other computers and two cell phones that are going through that gateway without any problems. I checked all of the IP addresses and they are what they should be. Why are they looking for a response from the gateway anyway? Shouldnt they just be passively going through the gateway? Are they trying to do something stupid with my gateway as part of their DRM?
When you try to get a firmware update, it says that there is no internet access so it will not update. I finally downloaded the latest firmware update and put it on a disk and updated the box manually, but it didnt change anything.
I finally hardwired the box to my wired main firewall router to bypass any potential wireless problems, but it didnt fix anything, I still get the same problem. I have 20 Mbps internet connection, so I know that it is not a bandwidth problem. I also checked that cable going to the Sony by connecting it to my laptop and it connected to the internet just fine.
I think that the problem is a software glitch in Sonys communication program. Sony customer service claim that that would be impossible, and thats what convinced me that it was true. All the streaming services connect and play just fine, except Netflix, which keeps loosing connection because Sony is rerouting all Netflix through their overloaded servers, but that is a different known problem with Sony.
If you can ignore that fact that it is only the Sony update service, status screen, and diagnostics that can't connect to the internet (everything non-Sony connects just fine) the machine isnt all that bad.
sorry im kinda late but I had the same problem using a netgear gaming router connected to my sony bdp bx37 suddenly it stopped working connections were all ok and all other devices worked well after tons of googling and resetting I finally decided to reset the router to factory default and reinstall the router software I also unplugged the bluray player for about 15 seconds before resetting the router. and miraculously my internet video service now works. I did have to do the wifi protected setup on all my network devices which took an=bout 10 seconds and then my network was all in sync and working perfectly again.
Also trend net is a piece of crap I tried using a trendnet gaming router with my bluray before I got the netgear and no matter the trouble shooting it would not work. that's what I got for going the cheap route. I sent it back and purchased a netgear it set up in 30 seconds and has been working great ever since.
I rebooted everything, reset my blue ray to factory default, enabled ICMP ping from WAN, and still can't get myth busters on Netflix for my son....
Having same issues with Provisioning Service connection Status:Failed - La Junta es muy loca!
Never had a problem with this before, unable to stream anything from the BD.
Was working earlier today, have switched to streaming from laptop.
Did you try the enable ping on WAN side of your router?
It must have been that, or Sony fixed something related to provisioning server because I changed nothing on my little Sony roku type device, and it started to work again too.