Nuvo Grand Concerto - AVS Forum
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post #1 of 4 Old 08-08-2012, 04:45 PM - Thread Starter
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I am trying to replace a keypad for a Nuvo Grand Concerto I installed it and it is telling me "NuVo net not connected".
Any ideas?
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post #2 of 4 Old 08-08-2012, 06:34 PM
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Did you connect it to the correct RJ45? There's two on the back.

Next, unplug the GC from the EZport, and connect the keypad directly with a patch cord.

What was wrong with the previous keypad? Are you sure it's not a wiring or termination issue?

Jeff

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post #3 of 4 Old 08-09-2012, 08:37 AM
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Reboot the GC.

Check the terminations with a $20 HD/Lowes cable tester.

Use a different port on the EZport. Similar to what jautor said, bring the keypad to the EZport and try a different port.

Retrieve the configuration program from the GC, make a minor change, and send it back.

Any remodeling done recently? Nailed/screwed cable as the cause? New kink in the category cable?

Sometimes waiting a day will fix the issue, magically.

RS485 networks can be finicky. How many total zones, and what size house? I think there is a 3000 foot limit total to the RS485 network, with each category cable length doubled (to keypad and back).

Unplug every keypad, and add them back one at a time, confirming each keypad works as it is added.

Believe nothing, no matter where you read it, or who said it, no matter if I have said it, unless it agrees with your own reason and your own common sense. -Buddha

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post #4 of 4 Old 08-09-2012, 08:39 AM
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If you can't get it to work after a couple weeks of trying, call the distributor for more tips. If the distributor runs out of ideas, then call Nuvo tech support.

If the distributor is no longer a Nuvo dealer, then call Nuvo TS.

Believe nothing, no matter where you read it, or who said it, no matter if I have said it, unless it agrees with your own reason and your own common sense. -Buddha

Give a monkey a brain and he'll swear he's the center of the universe. -Fishbone
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