So, I recently switched from Uverse over to Directv (it's football season and my one year promos on Uverse were up and it was more than double the cost of switching to Directv). Anyways, consistent issue we have had is the picture will freeze maybe once a day and the Genie DVR will then restart itself. Means tv is off for 3-4 minutes while it reboots.
The Genie DVR (main box, others are all clients that feed off it) is what runs my main room (5.1 surround running through a Pioneer Elite SC-65). I have all that equipment located in a media closet under my backstairs (approximately a 25-30ft distance between TV and receivers). I have CAT5E running for a/v distribution to the TV and am using HDMI extenders (powered on both ends, so only needing 1 CAT5E line total). So the Genie has input from coax (running up to a structured wiring panel where the inbound coax from the satellite dish is located). Output is via HDMI to the Pioneer Elite, and then outbound from the Pioneer Elite is HDMI to the extender transmitter to CAT5E to extender receiver to HDMI to TV. I am using the same delivery method for an outdoor TV as well as to my daughter's playroom (for some reason we didn't put coax in that room, just a CAT5E data port).
So, service call goes in for the freezing, as it is a royal PIA and a daily occurance. I'm guessing that it's software related to the Genie as I have read that replacing the box has resolved issues for others. Service guy is trying to tell me that it's my extenders that "could" be causing it. Now, I'm no expert, but I could understand if we were just getting a frozen picture, but I don't see how that would trigger the box to be automatically resetting itself. It has inbound via coax and outbound via HDMI. It would seem to me anything past that didn't work would just mean I wouldn't get any picture.............not a once/twice daily freeze. I think it's a BS answer. Anyone have some thoughts.?