AVS Special Member
Join Date: Jan 2000
Location: New York, NY, USA
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Video distribution is a whole different category of distribution. Tread carefully.
I would go beyond choosing a company you feel comfortable with. Although that is important, it could simply reflect a talented salesman whose engineering and installation team can't back it up, unfortunately.
Ask for references - although that's not foolproof either - who is going to give you the contact information of disgruntled clients? And even relatively happy clients may not know a good install from a bad one.
Also, ask who will be doing the programming of your system? If they have in-house programmers that's best, especially if they have more than one. Outside programming firms that specialize have their virtues, but prompt response and favorable costs are not among them.
Most importantly, ask to see photos of the company's work, and especially equipment racks. But not the front - the back. If the back of the rack isn't neat, well-organized, and labeled, you're in for a very, very difficult time both short- and long-term.