So when you sell an SMM, you assume that the consumer is lazy or brain-dead, and would rather pay you something like $100 an hour to clean his MP3 files? Since I'm ripping and maintaining files for, let's say an Ipod (heaven forbid!), why can't I 'fix' the files so that the SMM will function? BTW, you may be the only dealer who knows how to 'fix' this, as I've worked with 3 that have no clue. So, yes, I've paid for Netstreams approved dealers to learn on the job, and thus, I'm the fool, and Netstreams could not care less that I'm dissatisfied. The number of times my 'authorized' Netstreams dealer has been unable to figure out what's wrong is beyond my ability to count (randomly rebooting Touchlinx, mis-firing Speakerlinx, etc.)and Netstreams won't even list local dealers, only AVAD as a distributor! So now that I know that the installers don't know anything, I get stonewalled by Netstreams themselves. Great customer service/technical support.