Premier, I'm not sure what your problem is, but most of the time when you post here you come across as "angry condescending man"!
All I said was that I think they participate here because they get valuable end users feedback. Sounds to me like a cheap way to use a focus group, or even additional testers for the system.
As far as feedback from the dealers, I am positive when a client calls and says something is not working and it has to do with a problem with the C4 system that you call them and let them know. What I was talking about was features or additional functionality with the system interface. Things such as where the buttons are, how easy the system is to use, etc. I would think that these are things that most likely don't make it from the customer to the dealer, and if the dealer hears them, they are probably not on the top of his mind to let the people at C4 know about when he calls looking to get something fixed.
As an aside, remembering back to our old conversation about Best Buy, just last week I referred a client of mine to the local installer I recommend and he spec'd out a nice system with two Fujitsu plasmas and whole house music using C4. My client e-mailed me the proposal and it looked perfectly fine based on the house and what he had mentioned he was looking to do. He then called and was a little worried about price and what the system would do and wouldn't do because he couldn't see it. He actually said "maybe I'll just go to Best Buy and buy the equipment and have them install it." I had to laugh because we had just talked about this here on AVS. After about 20 more minutes talking he ended up deciding to go with the custom installer and C4 system.