Have been working with Randy at Lumagen for upgrading my Radiance XD to 3D to support the new Sony 4K I plan to get. He is terrific to work with and it's great to get this level of knowledge and support on what is truly a world-class product.
Never had contact with Randy, but it's a blast to be in contact with Jim and Patrick. Lumagen is fantastic at customer support, especially when it gets very technical to a level where other companies would simply drop out of the communication.
never had contact with randy, but it's a blast to be in contact with jim and patrick. Lumagen is fantastic at customer support, especially when it gets very technical to a level where other companies would simply drop out of the communication.
Sony XBR-75Z9D | Lumagen Radiance Pro 4446 | Marantz AV8802A | Marantz MM8077 (2) | Denon AVR4311ci | Denon AVR3311ci | Oppo UDP-205 | Roku Ultra | NVidia Shield | Joseph Audio Pulsar (2) | Joseph Audio RM7si (6) | Martin Logan Motion AFX (4) | JL Audio e112 SW | RSL Speedwoofer 10 SW | Goldenear Aon 3 (2) |
I'm not sure why everyone is waving the support of lumagen, Just got off the phone and i'm waiting for call back. it been 1 weeks since i send in my unit.
They are giving praise because Lumagen deserves it. I don't think any company has a 100% satisfaction rate, so there will be times where the customer might think the level of service/support they are getting isn't the best, but if you look around, Lumagen gets a lot of praise for the support they provide.
HT - JVC RS520 - Anthem AVM 60 - XPA-7 - XPA-5 - GE Triton 2 - GE Supercenter XXL - GE Invisa 650 x 8 - Xbox One - PS4 Pro - Oppo BDP-203 - Dual Rythmik FV15HP's - Lumagen Radiance Pro
No, they only do that for 480p/576p content in Radiance.
That is too bad... most common interlaced source today is broadcast 1080i. If you are using an HTPC than you are stuck with the deinterlacing it provides and no way to assure it is done properly. Ceton Echo's WMEs are another potential source of badly deinterlaced 1080i source from broadcast.