Have been working with Randy at Lumagen for upgrading my Radiance XD to 3D to support the new Sony 4K I plan to get. He is terrific to work with and it's great to get this level of knowledge and support on what is truly a world-class product.
Never had contact with Randy, but it's a blast to be in contact with Jim and Patrick. Lumagen is fantastic at customer support, especially when it gets very technical to a level where other companies would simply drop out of the communication.
never had contact with randy, but it's a blast to be in contact with jim and patrick. Lumagen is fantastic at customer support, especially when it gets very technical to a level where other companies would simply drop out of the communication.
I'm not sure why everyone is waving the support of lumagen, Just got off the phone and i'm waiting for call back. it been 1 weeks since i send in my unit.
They are giving praise because Lumagen deserves it. I don't think any company has a 100% satisfaction rate, so there will be times where the customer might think the level of service/support they are getting isn't the best, but if you look around, Lumagen gets a lot of praise for the support they provide.
No, they only do that for 480p/576p content in Radiance.
That is too bad... most common interlaced source today is broadcast 1080i. If you are using an HTPC than you are stuck with the deinterlacing it provides and no way to assure it is done properly. Ceton Echo's WMEs are another potential source of badly deinterlaced 1080i source from broadcast.