DO NOT BUY FROM MIVX:
The Mivx Ultio looked good on paper, so I searched for a place to buy it. Both ThinkGeek and MivxUSA had it for sale at the same price. I selected Mivx figuring I would get better treatment from the manufacturer. Boy was I wrong. The unit I was sent had scratch marks on the back by the cable inputs, indicating to me that it had been previously used. The manual looked previuosly read with bent pages. When I plugged the unit in, it was frozen on the start page. The remote did not work and the buttons on the unit did not work (except for the side arrow). I contacted Tech support, and was told to update the firmware. I tried, but the unit would not respond.
THEN IT GOT WORSE:
Mivx told me I had to send the unit back at my expense FOR REPAIR--NOT REPLACEMENT! That's right, they contend a unit that does not work out of the box is not replaced with a new functioning unit, but repaired instead. Better yet, I was told to review their terms stating it would take 2 weeks or more to analyze and fix the unit. If it can not be fixed, they contend I can be sent a refurb. I told Mivx I would have received better treatment from ThinkGeek because I would have received a new unit in return with shipping reimbursed, but Mivx was unmoved.
If you seek a full refund, it can get even worse. Mivx posts that 100% of the purchase price, exclusive of shipping, will be returned for UNOPENED ITEMS. If you are like me, and need to open the item to see if it works, you apparently now fall outside of their full refund terms. For return of open box items, damaged or not, Mivx claims it will deduct 15%. WHAT A SCAM.
I have built several computers and build computers for friends. I own several media players, including Hauppauge, Linksys and Tvix models. I know how to make these things work--mine was broken. I was looking to upgrade with .TS and .TP support. I made a mistake buying from Mvix.
Please don't make my mistake. Research other players and their customer support. Popcorn Hour and Tvix are other such options. If you must buy this thing, don't buy from Mivx. If you do buy from Mivx, know going in that they may send you a non-working unit which entitles you, at best, to a refurb replacement. You will also be stuck paying shipping. You will never get a full refund.
AND THE ABSOLUTE SADDEST THING IS THAT THEY POST A 100% SATISFACTION GUARANTEE ON THEIR WEBSITE!