Originally Posted by cc_in_oh
So everything works except Netflix? Did Netflix work for some period of time before the problem arose? Subtitle freezing - what does that mean? Does it happen concurrently with loss of audio? FW hasn't changed in quite a while. Units "burning out" is news to me. I've been on WiFi with a HD attached for years. Maybe one of the reported gigabit switch issues - try it on WiFi - it may not stream too well but you can at least see if it exhibits the same symptoms...
Thanks for your reply. It is hard to compare apples to apples in this case. Firstly, it is not my own WD Live or at my location (although I do have two of these at home myself, neither of which has shown these particular problems). I got the unit in question as a gift for my parents, who are less technically adept. I can only go by what they are reporting to me. Ideally, I need to be visiting at a time when the problem is occurring, and probably having brought along substitute items (perhaps including cables ?), to use for troubleshooting.
This WD TV Live had been in their previous residence, where it was being used in a rather different configuration -- Time Warner Cable + Tivo, and a wireless setup -- where the problems were quite different: frequent Stop | Start, with or without buffering pauses, and loss of connection to the server. Much the same thing happened with their Tivo's own Netflix gateway, so the suspicion ran to either some router problem, or Netflix' own infrastructure problems, for which there had been plenty of evidence. The WD Live was in part an attempt to provide an alternative to the flakey Tivo access.
In fact, I had long had the same sort of wireless connection problems in my own neighborhood, as had many others, with different streaming services -- not just Netflix. My own wireless problems with Netflix seem to have mostly gone away, as of about 6 months ago, despite having made no changes
here, which leads me to think that Netflix may have made some major improvements to their delivery capacity in my area.
Anyway, back to the WD unit in question. My parents moved to an apartment, scrapped Time Warner and the Tivo, and with the new, smaller layout plus the change to U-Verse as the provider, there was now an opportunity to go wired, instead. Had to be better and a lot more straightforward, right ? Well, Yes and No. The wireless connection issues were gone, but now there is this loss of sound problem. Then, the other night, they reported subtitles frozen in place, while the video slowly inched its way forward, again with no sound. But my not being there to see this while it happens is a disadvantage. I think there had been good results under this setup for the first few weeks.
I don't know what you may be referring to, in regard to the "reported gigabit switch issue", as there is no additional hardware involved over there. While I would not rank their user reviews on the same level as those in forums like AVS, where the members are likely to have a lot more tech knowledge, if you look on Amazon for this device, you will find someone who claims he had 4 of these burn out. (The reports there on Roku reliability trend much worse.)
Trying a wireless setup there should at least offer some comparison.
Finally, I thought I might mention that the Amazon price on this 2nd. Gen. model has recently spiked by about 50 %. It may be that supply has dwindled, and we're nearing the end point on sales of this model. That will be unfortunate, as I think the Miracast in the Gen. 3 or later models is a VERY POOR exchange for the loss of the Netflix feature.