At SimplyNAS we try to please everyone, however, once in a while we do fail and that is mostly when customers want us to provide services that con tradict our terms of trade and returns policies. We have terms of business that are more than fair and we disclose everything up front and not after the sale takes place this allows all our customers to be treated equally.
This user (bruceindfw) has posted one post and he had an issue with a unit that was tested over the christmas period when we were closed, and as it failed our burn test, we were not able to ship, the customer was was very upset for us not contacting two days after the christmas holidays infrom him, he had to call us, despite our offices being closed during the christmas period and not officially being open until Jan 3. We will not publish a full report as we never wish to discreet anyone publicly, we are sorry this user has to do what they do.
Please feel free to pursue and check other sites to see our reputation, in fact call us and judge yourselves.