POPCORN HOUR A-400 is coming soon - Page 78 - AVS Forum
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post #2311 of 2324 Old 09-15-2014, 11:12 AM
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Yeah there's only like a million of them that work on networks so you know where to look - your setup (promise)- welcome.
You're so helpful, what with your tips on how to improve this situation. Really this is what makes AVS Forum so awesome, the spirit of helpfulness and fortitude of knowledge.

You put the science in AV Science.

Thanks again.
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post #2312 of 2324 Old 09-15-2014, 11:17 AM
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Originally Posted by NickTheo View Post
You're so helpful, what with your tips on how to improve this situation. Really this is what makes AVS Forum so awesome, the spirit of helpfulness and fortitude of knowledge.

You put the science in AV Science.

Thanks again.
Also don't forget, rumor has it many of the AVSForum members here are also very easy on the eyes

Cheers,
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post #2313 of 2324 Old 09-15-2014, 11:27 AM
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Originally Posted by NickTheo View Post
You're so helpful, what with your tips on how to improve this situation. Really this is what makes AVS Forum so awesome, the spirit of helpfulness and fortitude of knowledge.



You put the science in AV Science.



Thanks again.

In kinder words we have seen this before where everything but the A400 work. Once changes were made to the network (switches/routers) things started to work again. While everything may work perfectly we wouldn't count out some incompatibility or something else happening to cause errors within your network.

The easiest way to cut it out (network) is to start taking the "inbetween" devices and switching or replacing them to see if anything changes.


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post #2314 of 2324 Old 09-15-2014, 12:24 PM
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post #2315 of 2324 Old 09-16-2014, 04:16 AM
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In kinder words we have seen this before where everything but the A400 work. Once changes were made to the network (switches/routers) things started to work again. While everything may work perfectly we wouldn't count out some incompatibility or something else happening to cause errors within your network.

The easiest way to cut it out (network) is to start taking the "inbetween" devices and switching or replacing them to see if anything changes.


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Uh, not likely. There were promises made.

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post #2316 of 2324 Old 09-16-2014, 06:00 AM
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Uh, not likely. There were promises made.

*Shrug* not sure what promises were made and broken. People seem to always use that word promise and rarely were there any made. I've had my A400 running for awhile now with no issues.


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post #2317 of 2324 Old 09-16-2014, 06:29 AM
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Thank you so much for the great advice. I'm running a Synology 1813+. Router is apple airport extreme newest edition connected to a 8 port gigabit switch. All other peripherals (very connected house) run perfectly on the network.

I downloaded the latest firmware the moment I received the unit.

I'll download that ANP app and see if it works. Is there any advantage of going NFP vs. SMB in terms of stability?
They both work fine here on my A-400s. Although at some point I switched all my shares to SMB. When the A-400 first came out there were some issue. But once they got resolved it worked great with SMB.

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post #2318 of 2324 Old 09-17-2014, 11:36 AM
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Hi, so without changing anything to the network I discovered the issue to be HDMI related. When I was scanning and would swap out to another input on my integra pre/pro the handshake issues would cause the A-410 to crash when i came back to the A-410.

Last night I stayed with the unit and watched the progress bar go the entire time without swapping over to a different input and it scanned without interruption. The scan completed without a hitch and NMJ was up and working perfectly.

I later re-scanned the library and swapped out inputs on the pre-pro in the middle of it and for some reason it crashed again. Looks like I've found the culprit.

Either way, I wanted to thank you all for taking the time to give me your advice.

And yes, Gary J, I think there are "promises made". If you buy a media player and pay 250 bucks for it, the promise is built into the exchange of money for product and that promise is that the product will work.

Thinking otherwise is a bit cynical.
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post #2319 of 2324 Old 09-17-2014, 12:17 PM
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And yes, Gary J, I think there are "promises made". If you buy a media player and pay 250 bucks for it, the promise is built into the exchange of money for product and that promise is that the product will work.
Which is does when there is not a YOU problem making this a silly statement.

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Please help! I want to love this product but so far it is completely failing to deliver on the most basic of promises.

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post #2320 of 2324 Old 09-17-2014, 12:21 PM
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Which is does when there is not a YOU problem making this a silly statement.
Not to get into a flame war with anyone, because those are pointless and nerdy, but if apple or google put out a product that crashed when you swapped inputs on a receiver i'm pretty sure they would have a class action lawsuit on their hands.

I hardly think I'm CAUSING the problem because i switch inputs on my receiver. That's poor QC and testing on Cloudmedia's behalf. Stop defending a product just because it ties in with your need to be snarky to people you've never met on the internet.
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post #2321 of 2324 Old 09-17-2014, 12:25 PM
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Stop defending a product
good product like this?-not going to happen

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post #2322 of 2324 Old 09-17-2014, 12:54 PM
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With my A-400s, I don't do any scanning from the actual media player. I use the PC program to scan all my titles and update the database. Then I just copy a version of it over to the internal hard drive on each of my A400's. With the PC program it's much easier to maintain the database and also allows me to select different cover art or fan art if I want.

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post #2323 of 2324 Old 09-17-2014, 01:08 PM
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Not to get into a flame war with anyone, because those are pointless and nerdy, but if apple or google put out a product that crashed when you swapped inputs on a receiver i'm pretty sure they would have a class action lawsuit on their hands.



I hardly think I'm CAUSING the problem because i switch inputs on my receiver. That's poor QC and testing on Cloudmedia's behalf. Stop defending a product just because it ties in with your need to be snarky to people you've never met on the internet.

A class action lawsuit when 1 user had to switch an input on their own AVR? I highly doubt it. I manual update scans weekly. Have never had a crash on my a400 while doing that. No need to defend something that works for someone and dosent work for someone else. As you found it was your set up that was causing the issue. *shrug* people act like companies can test every possible combination of setup that will be found in the wild.


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post #2324 of 2324 Old 09-18-2014, 09:40 AM
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Originally Posted by NickTheo View Post
Not to get into a flame war with anyone, because those are pointless and nerdy, but if apple or google put out a product that crashed when you swapped inputs on a receiver i'm pretty sure they would have a class action lawsuit on their hands.

I hardly think I'm CAUSING the problem because i switch inputs on my receiver. That's poor QC and testing on Cloudmedia's behalf. Stop defending a product just because it ties in with your need to be snarky to people you've never met on the internet.
It only happens to yourself there would be no lawsuit. Also have you ever seen the junk inside every device on the market for HDMI handshakes and bad information inside the edid information. There are always devices on the market that have hdmi problems. And actually googles chromecast has problems with certain avr and tv combos there is no lawsuit. Its just the way the industry is, you are underthe impression that hdmi handshake is equal across all devices which sadly it is not so.
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